Areas of Interest Archives

Grid View
List View

SUBSCRIPTION
PLANS

Intelligent Process Mining Platforms 2024 RadarView™
The Intelligent Process Mining Platforms 2024 RadarView™ assists organizations in identifying strategic partners for process mining solutions by offering detailed capability and experience analyses for platform providers. It provides a 360-degree view of key intelligent process mining platform providers across the dimensions of product maturity, enterprise adaptability, and future readiness, thereby supporting enterprises in identifying the right service partners. The 43-page report highlights top supply-side trends in the process mining space and Avasant’s viewpoint on them.
July, 2024
IT Spending and Staffing Benchmarks 2024/2025: Chapter 27: Commercial Banking
Chapter 27 provides benchmarks for commercial banks. This subsector includes credit unions and community, regional, international, and national banks. The 30 respondents in this sample have annual revenues ranging from a minimum of about $50 million to over $60 billion.
September, 2024
IT Spending Rising Despite Recession Fears
Despite most of our survey respondents agreeing that the economy will be worse in 2023 than in 2022, they also report IT spending increases that are broad and strong. How can this be? It is because business leaders no longer see IT as a cost center but as a strategic driver of growth. As a result, they are giving their IT departments greater resources to help plan for a possible coming recession rather than asking them to tighten their belts. This Research Byte summarizes the full study.
February, 2023
Driving Patient-Centricity Through Digitalization and Health Data Analytics
Innovation in clinical and care management services during the pandemic has permanently impacted how care is delivered. Remote care support and productivity improvement solutions are key to better clinical services and care management outcomes. Service providers are enhancing their care management capabilities and incorporating various services, such as remote delivery, preventive care, and clinical decision support, to address the growing enterprise demand for clinical services in utilization management (UM), care coordination (CC), and population health management (PHM). Also, organizations are focusing on developing and investing in the capabilities that help them deliver value-based care, reduce costs, and deliver high-quality services. Therefore, they increasingly rely on clinical service providers’ expertise through outsourcing. This is evident from a 28% increase in the number of enterprises outsourcing. Both demand-side and supply-side trends are covered in our Clinical Services Business Process Transformation 2023 Market Insights™ and Clinical Services Business Process Transformation 2023 RadarView™, respectively.
May, 2023
Rain or Shine, IT Budgets Refuse Decline
The IT spending outlook for 2023 can best be described with the old British slogan, “keep calm and carry on.” For at least a year, enterprises have been expecting the recessionary shoe to drop as central banks raised interest rates to fight inflation. War in Ukraine and increasingly brittle supply chains have not helped. By now, we would have expected more companies to be cautiously preserving cash, preparing for a recession. And yet, for the most part, businesses are not cutting IT budgets. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2023/2024 study.
July, 2023
End-user Computing Services: Enhancing End-user Experience and Productivity
Enterprises are undergoing a transformative shift from traditional service-level agreements (SLAs) to experience-level agreements (XLAs) in their end-user computing services contracts. It allows them to focus on parameters impacting business outcomes, such as service accuracy, technology adoption, and employee experience. They leverage AI-driven solutions to optimize device management by predicting refresh and maintenance needs and RPA-enabled chatbots to empower end users with self-service options. End-user computing service providers can help organizations optimize their device life cycle, perform persona-based analytics, deploy sustainability accelerators, and virtualize workplace assets. Both demand-side and supply-side trends are covered in Avasant’s End-user Computing Services 2023 Market Insights™ and End-user Computing Services 2023 RadarView™, respectively.
September, 2023
IT Help Desk Outsourcing Saves Money, but What’s the Trade-Off?
The decision to turn over an IT organization’s help desk function to a service provider is more complicated than it appears. In 2023, our research shows that most IT organizations surveyed rely on service providers to perform the help desk function, to at least some extent. Help desk outsourcing typically saves money, but sometimes at the cost of service. So, what’s more important? Saving money or improving the service? This Research Byte provides a summary of our full report on IT help desk outsourcing.
November, 2023
Generative AI Shifting the Paradigm for Business and Data Analytics
With the rise of generative AI, enterprises are entering a new paradigm when it comes to business and data analytics, and it is poised to bring challenges. Business and data analytics continues to grow, but the satisfaction level is only moderate. As data analytics are only going to get more complicated with Gen AI, it is important to meet the challenges of data analytics head-on. This Research Byte discusses these challenges and summarizes our full report on business and data analytics technologies.
December, 2023
Airlines and Airports Digital Services: Employing Emerging Technologies to Augment Passenger Experience
Airline and airport enterprises are investing in digital technologies to enhance customer experience and improve operational efficiency. Additionally, to meet the evolving demands of the market, the industry is embracing ESG measures across the value chain to achieve net-zero emissions and address customer preference for sustainable travel. Furthermore, emerging technologies, especially AI, Cloud, and Intelligent automation, are significantly instrumental in transforming the industry to offer self-help kiosks, modernize legacy IT infrastructure, and improve workforce efficiency by automating mundane tasks. Both demand- and supply-side trends are covered in Avasant’s Airlines and Airports Digital Services 2024 Market Insights™ and Airlines and Airports Digital Services 2024 RadarView™, respectively.
February, 2024
Service Provider ESG Maturity Index 2023–2024: Driving Sustainable Sourcing by Engaging with Progressive Partners
This is the second edition of the Service Provider ESG Maturity Index, featuring 42 providers. The service providers have been assessed based on their sustainability disclosures, strategy, and transparency and have been classified and benchmarked based on more than 50 metrics spread across five topics: environmental, social, governance, ESG disclosure compliance and the UN Sustainable Development Goals (SDG) coverage, and complexity. The report aims to help enterprise customers choose the right service provider when making procurement decisions for building circular product life cycles and developing road maps and solutions to achieve their sustainability goals.
March, 2024
Oracle’s Bold Move: Freely Embedding Gen AI in Business Apps
NEWPORT BEACH, Calif. — Generative AI (Gen AI) is rapidly transforming industries, and Oracle, a major player in the enterprise technology market, is making a bold move. It is offering its base Gen AI capabilities across its suite of business applications, including Fusion Cloud Applications Suite and NetSuite, at no additional cost.
April, 2024
Leveraging technology to achieve operational efficiency and enhanced customer experience
The banking industry has undergone a significant transformation, driven by technological advancements like AI and RPA, economic fluctuations, and rising operational costs. This led to over 16% growth in Banking BPO outsourcing and a 12% increase in active clients from December 2022 to December 2023. The demand for high-value services such as customer analytics, risk, and fraud detection has risen. Geopolitical tensions have also led to a surge in nearshore outsourcing in regions like the Middle East, Africa, and Latin America. Service providers are responding by offering technology-enabled solutions and expanding into new locations.
May, 2024
Cloud Platform Providers Are Advancing Toward Next-generation Cloud with AI-integrated Solution Stacks
Enterprises are transforming their core business processes by integrating generative AI capabilities into the cloud. They are boosting developer productivity with AI coding assistants, implementing cloud solutions to address industry-specific use cases, and continuing to utilize serverless and containerization capabilities. On the other hand, leading cloud platform vendors are evolving rapidly, focusing on owning entire solution stacks, from hardware AI chips and middleware support, including foundation models for generative AI, to enterprise applications. They are also shifting their focus from delivering traditional data sovereignty to holistic digital sovereignty capabilities to address compliance and regulatory requirements.
June, 2024
Transformation Needs More Than Technology Intervention
While tech-enabled services have the potential to transform businesses, relying solely on technology can jeopardize client relationships and service delivery. Successful transformation requires a balanced approach that includes skilled personnel, mature processes, and innovative technology. Providers must also focus on proactive implementation, effective change management, contingency planning, and building trust with clients. Ultimately, transformation depends on more than just technology; it requires a holistic strategy that integrates people and processes.
July, 2024
Avoid the Click: Building a Cyber Resilient Culture to Navigate New Age Threats
The recent AT&T data breach sent shockwaves through the telecommunications and entertainment industries, highlighting critical vulnerabilities in cybersecurity protocols. This breach, which exposed sensitive customer information, underscores the urgent need for robust cybersecurity measures and heightened employee awareness within these sectors. It also brings to the forefront the concept of cyber resiliency—an organization's ability to withstand, recover from, and adapt to cyber threats.
August, 2024