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IT Spending and Staffing Benchmarks 2023/2024: Chapter 5: Discrete Manufacturing Sector Benchmarks
Chapter 4 provides benchmarks for process manufacturers. Process manufacturers are defined as those where the production process adds value by mixing, separating, forming, or chemical reaction. The sector includes manufacturers of chemicals, petrochemicals, semiconductors, pharmaceuticals, dietary supplements, food and beverage products, cosmetics, building materials, packaging materials, steel, glass, paper products, and other process-manufactured goods. The 76 respondents in the sample range in size from a minimum of about $50 million to a maximum of $50 billion in annual revenue.
July, 2023
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IT Spending and Staffing Benchmarks 2023/2024: Chapter 3B: Midsize Organization Benchmarks
The IT spending and staffing outlook for midsize organizations in 2023 can best be described with the old British slogan, “keep calm and carry on.” As we mentioned in last year’s study, IT budgets are increasingly divorced from economic conditions. As enterprises continue their digital transformation, the IT department is increasingly valuable. Much of that can be attributed to IT’s new seat at the strategic table and the growing perception that technology can drive revenue growth. Despite economic headwinds, we see only a slight pullback in IT spending.
July, 2023
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IT Spending and Staffing Benchmarks 2023/2024: Chapter 21: High-Tech Subsector Benchmarks
Chapter 21 provides benchmarks for high-tech companies. The category includes computer products manufacturers, telecommunications equipment manufacturers, semiconductor manufacturers, aerospace and defense manufacturers, pharmaceutical makers, biotechnology product makers, software developers, software-as-a-service providers, and other high-tech companies. The 26 respondents in this sample range in size from a minimum of about $50 million to over $30 billion in revenue.
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Multicloud and AI: Enabling Intelligent Workflows across Diverse Cloud Environments
Enterprises are adopting multicloud environments and AI-driven automation to enhance operational efficiency and flexibility. As multicloud adoption grows, challenges such as cost inefficiencies, migration complexities, and integration issues persist. Addressing these challenges, Oracle announced at Oracle CloudWorld 2024 the integration of its Exadata database with AWS, enabling seamless multicloud connectivity, improved latency, and optimized costs. Oracle also introduced over 50 role-based AI agents in its Fusion Cloud Applications Suite to automate repetitive tasks using AI capabilities that adapt to changes and improve over time. These initiatives align with industry efforts by SAP, Microsoft, and Workday in leveraging generative AI to streamline sales, service, finance, and supply chain management functions.
November, 2024
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European IT Spending and Staffing Benchmarks 2023/2024: Chapter 8: Retail Sector Benchmarks
Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, furniture, electronics, sports equipment, groceries, pharmaceuticals, and general merchandise. They include restaurant chains, department stores, luxury retail stores, electronics stores, furniture stores, pharmacies, sporting goods stores, and specialty retailers. We also include hospitality and consumer services in this sector. The 43 respondents in the sample range in size from about €90 million to over €30 billion in annual revenue.
September, 2023
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The AI Agent Gold Rush: The Race to Monetization
Over the past six to eight months, AI agents have rapidly evolved from simple automation to advanced reasoning, transforming from a democratized tool to a premium enterprise asset. OpenAI’s domain-specific agents are setting new pricing benchmarks, while firms such as Salesforce and ServiceNow are pivoting toward AI-first models through acquisitions and product innovation. This research byte explores the rise of AI agents, the changing competitive landscape, and key considerations for enterprises looking to leverage and monetize this next wave of AI innovation.
March, 2025
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Best Practices for Benchmarking Your IT Budget Ratios
Benchmarking is a popular way for IT executives to justify their IT budgets and better focus their efforts to achieve a state of continuous improvement. Whether it is to compare their IT spending levels with industry peers, defend current spending levels, justify new spending requests, or identify opportunities for cost improvement, benchmarking is the best way to objectively measure an organization’s IT budget against industry standards.
December, 2023
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Business Process Services – Provider Trends Q3 2025
In this quarterly report for CQ3 2025, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
December, 2025
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IT Spending Trends in Nonprofits and Charitable Organizations 2024
For nonprofits and charitable organizations, enhancing operational efficiency and expanding service reach are top priorities. Strategic IT investments are essential for nonprofits to maximize their impact and achieve their goals. However, organizations in this sector must navigate challenges such as limited funding and a shortage of technical expertise to implement these investments. This report delves into the current IT spending patterns within these organizations, highlighting the growing reliance on IT services to create tailored digital solutions. The report concludes by emphasizing the importance of aligning IT strategy with organizational goals and leveraging technology to drive innovation and service delivery.
August, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 33: Oil and Gas
Chapter 33 provides benchmarks for oil and gas producers and midstream distributors across all organization sizes. The 15 respondents in this sector include integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies. The companies in our sample range in size from a minimum of about $50 million to more than $100 billion in annual revenue.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 22: Life Sciences
Chapter 22 provides benchmarks for life sciences companies. This category includes pharmaceutical makers, biotechnology product companies, and medical device manufacturers. The 31 respondents in this sample range in size from a minimum of about $50 million to over $50 billion in revenue.
September, 2024
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European IT Spending and Staffing Benchmarks 2024/2025: Chapter 3A: Benchmarks by Organization Size
In these chapters, we provide a complete set of benchmarks for organizations within the specified size classification. Small organizations benchmarks are in Chapter 3A, midsize organizations in Chapter 3B, large organizations in Chapter 3C, and very large organizations in Chapter 3D. These chapters use a three-year sample. There are 98 respondents in the small organization sample, 102 in the midsize sample, 65 in the large sample, and 40 in the very large sample.
October, 2024
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Life and Annuities Insurance Digital Services 2023–2024 RadarView™
The Life and Annuities Insurance Digital Services 2023–2024 RadarView™ can help L&A insurance enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 92-page report also highlights top market trends in the L&A insurance space and Avasant’s viewpoint.
July, 2023
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European IT Spending and Staffing Benchmarks 2024/2025: Chapter 16: Media and Information Services Sector Benchmarks
Chapter 16 provides benchmarks for the media and information services sector. This sector includes publishing, broadcasting, entertainment, and digital media organizations, as well as other media and information services companies. The 15 respondents in the sample have annual revenues ranging from about €50 million to around €13 billion.
October, 2024
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Data Center Managed Services 2023–2024 RadarView™
The Data Center Managed Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for data center managed services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key data center managed service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 68-page report highlights top supply-side trends in the data center managed services space and Avasant’s viewpoint on them.
November, 2023
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