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From Reactive to Proactive: The Rise of AI-Powered MSSP Platforms
The increasing sophistication and frequency of cyber threats, coupled with the growing complexity of IT environments, have driven managed security service providers (MSSPs) to evolve their strategies. As organizations demand more tailored and proactive cybersecurity solutions, MSSPs are adopting innovative, platform-led approaches to meet these needs. This evolution reflects a broader industry shift toward integrated, AI-driven platforms that deliver seamless, scalable, and context-aware security operations. This Research Byte explores these trends, focusing on Orange Cyberdefense’s Core Fusion platform as a prime example of how MSSPs are redefining the cybersecurity landscape, as the company shared during its Analyst Day on November 26, 2024.
December, 2024
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Rethinking Customer Experience in Uncertain Times
Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.
July, 2023
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Fortifying Generative AI: Microsoft’s Vigilance on Security, Trust, and Governance
As businesses increasingly experiment with generative AI solutions to streamline their processes, it becomes clear that the risk environment is growing. Since threats change constantly, CIOs and CISOs are realizing more and more that AI and generative AI models need to be trusted with some decision-making to stay up with new threats. In line with this, cloud service providers and managed security service providers have made major investments in large language models for security applications during the past year. In this article, we highlight the efforts of Microsoft, focusing on the Microsoft AI Tour Mumbai event held in January.
February, 2024
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AR/VR/XR Services 2024 RadarView™
The AR/VR/XR Services 2024 RadarView™ assists organizations in identifying strategic partners for AR/VR/XR by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key AR/VR/XR service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right AR/VR/XR services partner. The 48-page report also highlights top market trends in the AR/VR/XR space and Avasant’s viewpoint on them.
June, 2024
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Internet of Things Services 2023 RadarView™
The Internet of Things Services 2023 RadarView™ assists organizations in identifying strategic partners for IoT platforms and services implementation by featuring detailed capability and experience analyses for leading service providers. It provides a 360-degree view of key service providers for IoT services across practice maturity, partner ecosystem, and investments and innovations, thus supporting enterprises in identifying the right transformation partner. The 71-page report also highlights top supply-side trends in the IoT space and Avasant’s viewpoint.
May, 2023
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High-Tech Industry Digital Services 2023–2024 Market Insights™
The High-Tech Industry Digital Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the high-tech industry. The report also highlights key challenges that enterprises face today.
July, 2023
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Generative AI Gold Rush: Mitigating the Risks
While generative AI has captured widespread attention, its uptake has been relatively sluggish due to the pressing concerns surrounding intellectual property rights, data privacy, ethical biases, hallucinations, and environmental vulnerabilities. This whitepaper delves into the imperative enterprise strategy of deploying generative AI with comprehensive safeguards. It also highlights the endeavors of technology companies and governments to establish robust guardrails for generative AI, thus enabling responsible and secure integration. By proactively addressing these critical challenges, organizations can effectively harness the power of generative AI while mitigating its potential risks.
September, 2023
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United Kingdom (UK) Digital Services 2023–2024 RadarView™
The United Kingdom (UK) Digital Services 2023–2024 RadarView can help enterprises based in the UK to craft a robust strategy based on regional outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 102-page report also highlights top market trends in the UK region and Avasant’s viewpoint.
December, 2023
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Contact Center Business Process Transformation 2023–2024 Market Insights™
The Contact Center Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any contact center services project. The report also highlights key challenges that enterprises face today.
January, 2024
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Cloud Platforms 2024 RadarView™
The Cloud Platforms 2024 RadarView™ assists organizations in identifying strategic partners for cloud adoption by providing a detailed analysis of key cloud platform providers across product maturity, enterprise adaptability, and innovation road map. The 34-page report highlights top supply-side trends in the cloud platforms space and Avasant’s viewpoint.
June, 2024
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Telecom Digital Services 2024 RadarView™
The Telecom Digital Services 2024 RadarView™ helps telecom enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 67-page report also highlights top market trends in the retail space and Avasant’s viewpoint.
August, 2024
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Revenue Cycle Management (RCM) Business Process Transformation 2024 RadarView™
The Revenue Cycle Management (RCM) Business Process Transformation 2024 RadarView™ assists organizations in identifying strategic partners for RCM services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right RCM services partner. The 66-page report highlights top supply-side trends in the RCM services space and Avasant’s viewpoint.
September, 2024
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Cloud ERP Suites 2024 RadarView™
The Cloud ERP Suites 2024 RadarView™ assists organizations in identifying strategic partners for ERP adoption by providing a detailed analysis of key cloud ERP vendors across product maturity, enterprise adaptability, and innovation road map. The 40-page report highlights top supply-side trends in the cloud ERP suites space and Avasant’s viewpoint.
November, 2024
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Intelligent Automation Services 2024–2025 Market Insights™
The Intelligent Automation Services 2023–2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on their IA projects. The report also highlights the key challenges enterprises face today in this space.
December, 2024
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Risk and Compliance Services 2023 Market Insights™
The Risk and Compliance Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any risk and compliance projects. The report also highlights key implementation challenges that enterprises face today.
October, 2023
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