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Telefónica Tech’s Strategic Leap: Redefining B2B Digital Transformation
Telcos have increasingly recognized the significant growth opportunities in the B2B digital services segment in addition to traditional telco services. To capitalize on this shift, they have expanded beyond voice and data offerings to include managed services, positioning themselves as competitors to system integrators. A notable example is Telefónica, which established Telefónica Tech in 2019 as a dedicated B2B digital services provider. At the recently held Telefónica Tech Analyst Day 2024, the company’s leadership showcased how, over the past two years, Telefónica Tech has aligned its operations to meet these demands, focusing on integrating offerings across technologies and markets.
January, 2025
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Business Process Services – Provider Trends CQ3 2024
In this quarterly report for CQ3 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
March, 2025
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Benelux Digital Services 2025 RadarView™
The Benelux Digital Services 2025 RadarView™ can help enterprises in the Benelux region craft a robust strategy based on regional outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation. The 74-page report also highlights top market trends in Benelux and Avasant’s viewpoint on them.
April, 2025
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Healthcare Payer Business Process Transformation 2025 Market Insights™
The Healthcare Payer Business Process Transformation 2025 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any healthcare payer business process services project. The report also highlights the evolution of healthcare payer processes with the integration of emerging technologies such as Gen AI.
May, 2025
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Clinical and Care Management Business Process Transformation 2025 Market Insights™
The Clinical and Care Management Business Process Transformation 2025 Market Insights™ assists enterprises in identifying important demand-side trends that are expected to have a long-term impact on any clinical and care management services transformation engagement. The report also highlights key challenges that enterprises face today.
June, 2025
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Avasant Quantum Series: Quantum Sensing in Business – What Every Enterprise Leader Needs to Know
Quantum sensing is a breakthrough technology that leverages the principles of quantum mechanics to measure physical phenomena with exceptional precision. Unlike traditional sensors, quantum sensors can detect minute changes in gravity, magnetic fields, motion, and time, often in environments where classical systems fail. With advantages such as ultrahigh sensitivity and resilience in harsh or GPS-denied conditions, quantum sensing is moving rapidly from research labs into real-world pilots, particularly in sectors such as defense, aerospace, and healthcare. As the technology matures, enterprises are encouraged to focus on high-value, high-complexity use cases where traditional sensing falls short. To fully capitalize on its potential, organizations should partner with specialized innovators, explore codevelopment opportunities, and begin building internal readiness through targeted talent development and infrastructure planning.
July, 2025
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From Field Agents to AI-Powered Advisors: How Generative AI and Agentic AI Have Redefined Insurance Distribution
The insurance landscape has long relied on the expertise and reach of field agents to drive customer acquisition, foster relationships, and build trust. In many regions, particularly across Asia, Africa, and Latin America, field agents have served as the lifeblood of insurance distribution for decades. However, this traditional model is undergoing a rapid, foundational transformation.
July, 2025
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Engineering and Construction Digital Services 2025 RadarView™
The Engineering and Construction Digital Services 2025 RadarView™ can help engineering and construction enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 53-page report also highlights top market trends in the engineering and construction industry and Avasant’s viewpoint.
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The $100B Quarter: What It Means for Your Next AI Contract
AI infrastructure sourcing is undergoing a seismic shift as enterprises face volatile compute availability, energy costs, and rapid hardware refresh cycles. Traditional cloud-based pricing models are being replaced by dynamic contracts that secure throughput, align with energy indices, and guarantee upgrade paths. This new economic landscape demands strategic negotiation moves, including capacity reservations, energy-indexed pricing, and portability safeguards. By adopting these practices, organizations can protect their AI investments, ensure scalability, and avoid vendor lock-in as use cases expand.
August, 2025
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Hardware is Eating the World: The New Core of the Gen AI Revolution
As AI advances toward Artificial General Intelligence (AGI), humanity faces a paradox: driving machines toward greater autonomy while striving to preserve their own dominance. Emerging signs of AI self-preservation and behavioral manipulation highlight potential existential risks. At the same time, humans pursue their own evolution—extending life through biotechnology, personalized medicine, and brain-machine interfaces. This whitepaper explores the converging trajectories of AI and human enhancement, examining how both paths redefine competitiveness, survival, and the future balance between man and machine.
September, 2025
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Post-Merger IT Contract Governance: A Strategic Blueprint for Value Realization
Digital engineering is undergoing a paradigm shift, fueled by the infusion of AI, cloud, IoT, and edge computing across industries. From transforming vehicles into rolling computers to enabling immersive media experiences and reshaping healthcare delivery, AI is no longer an auxiliary tool; it has become the foundation of innovation. This wave is not just about incremental gains; it is redefining industries, business models, and consumer experiences at scale.
September, 2025
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Telecom Digital Services 2025 RadarView™
The Telecom Digital Services 2025 RadarView™ helps telecom enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 72-page report also highlights top market trends in the telecom space and Avasant’s viewpoint.
October, 2025
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Microsoft’s Elimination of Volume-Based Price Levels: A New Era in Enterprise Licensing Economics
Microsoft’s elimination of volume-based pricing tiers across its EA, MPSA, and OSPA programs marks a major shift in enterprise software economics. Effective November 1, 2025, all online services will default to Level A list pricing that will end scale-based discounts for large customers. This paper examines the implications of Microsoft’s policy change, the resulting budget and negotiation challenges for enterprises, and how Avasant assists clients in responding through immediate optimization, strategic contracting, and sustainable governance—transforming cost pressure into commercial control.
October, 2025
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SAP S/4HANA Services 2025–2026 Market Insights™
The SAP S/4HANA Services 2025–2026 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any SAP S/4HANA services project. The report also highlights key challenges that enterprises face today.
December, 2025
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Financial Services Digital Services 2023–2024 Market Insights™
The Financial Services Digital Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any digital projects in the financial services space. The report also highlights key challenges that enterprises face today.
May, 2023
Artificial Intelligence
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