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Digital CX Services 2025 Market Insights™
The Digital CX Services 2025 Market Insights™ assist organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital CX transformation projects. The report also highlights key digital CX transformation challenges that enterprises face today.
October, 2025
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Microsoft Ignite 2025: Accelerating AI Integration to Transform Operations
This paper analyzes the major announcements from Microsoft Ignite 2025 and their implications for enterprise AI adoption. It examines how Microsoft’s expanded intelligence stack—spanning multi-model orchestration, Work IQ, Fabric IQ, Foundry IQ, Copilot integration, and Agent 365—provides a practical blueprint for building AI-first, “frontier” enterprises. Drawing on real-world examples from Mercedes-Benz, Epic, UBS, and Adobe, this paper highlights how leading organizations are operationalizing AI across workflows while navigating challenges in data quality, governance, and scalable value creation. Avasant’s perspective grounds these developments in broader industry trends and enterprise priorities.
November, 2025
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Multisourcing Service Integration 2022–2023 Market Insights™
The Multisourcing Service Integration 2022–2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any MSI projects. The report also highlights key challenges that enterprises face today.
April, 2023
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Salesforce Services 2023 RadarView™
The Salesforce Services 2023 RadarView™ assists organizations in identifying strategic partners for Salesforce adoption by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key Salesforce service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right Salesforce services partner. The 74-page report highlights top supply-side trends in the Salesforce space and Avasant’s viewpoint.
June, 2023
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Capitalizing on Generative AI: The Next Big Leap for Service Providers
This article sheds light on how service providers are navigating the generative AI landscape and increasing investments to maximize revenue monetization opportunities. This has resulted in many service providers launching a dedicated suite of generative AI services, forming partnerships with generative AI vendors and hyperscalers, and setting up dedicated CoEs to support clients in their generative AI implementation journeys. Yet, before we witness its full-scale integration, there is a pressing need to establish best practices and guidelines, especially concerning ethics, bias, data privacy, and security.
August, 2023
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Generative AI: The Next Pivotal Point for Productivity and Efficiency
Generative AI is more than a buzzword. It holds genuine transformational potential that resonates with senior executives and employees across industries. It sparks imagination and innovation by promising to automate tasks previously deemed impossible to replicate by machines. From generating human-like text and creative content to assisting in complex decision-making, generative AI drives a paradigm shift in how businesses operate. This transformative technology is not merely hype but a catalyst for redefining productivity and unleashing unprecedented opportunities for growth and efficiency.
October, 2023
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Blockchain Services 2023–2024 RadarView™
Avasant’s Blockchain Services 2023–2024 RadarView™ provides information to assist enterprises in identifying key application areas and use cases and developing a strategy around blockchain adoption. It helps organizations in charting out an action plan to drive blockchain initiatives. The report identifies key service providers who can help companies expedite business transformation by leveraging blockchain. It brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 67-page report also highlights key industry trends in the blockchain space and Avasant’s viewpoint on them.
December, 2023
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Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights™
The Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the GCC region. The report also highlights key challenges that enterprises face today.
February, 2024
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Manufacturing Digital Services 2024 RadarView™
The Manufacturing Digital Services 2024 RadarView™ can help manufacturing enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 102-page report also highlights top market trends in the manufacturing industry and Avasant’s viewpoint.
April, 2024
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Cybersecurity Services 2024 Market Insights™
The Cybersecurity Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any cybersecurity project. The report also highlights key implementation challenges that enterprises face today.
May, 2024
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Business Process Services – Provider Trends CQ1 2024
In this quarterly report for CQ1 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
June, 2024
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Procurement Business Process Transformation 2024 Market Insights™
This report identifies key demand-side trends in the procurement business process transformation services space, helping enterprises fine-tune their procurement operations. It provides an overview of key observations and enterprise challenges that Avasant considers important to highlight in the procurement outsourcing space.
September, 2024
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The Rise of Agentic AI: Salesforce Leads the Charge with Agentforce
The market for enterprise-ready, generative AI-driven CRM solutions is rapidly transforming with the emergence of agentic AI. This evolution, from predictive bots to responsive copilots, has culminated in agents that not only generate responses but also take action. At Dreamforce 2024, Salesforce introduced Agentforce, an autonomous AI agent that automates every customer interaction and integrates seamlessly across platforms such as Slack, offering an upgrade over Einstein Copilot. While Salesforce currently leads the way in agentic AI, competitors are swiftly closing the gap. As Gen AI rapidly evolves, enterprises stand to gain from the innovations and advancements made by leading platform vendors.
October, 2024
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From Reactive to Proactive: The Rise of AI-Powered MSSP Platforms
The increasing sophistication and frequency of cyber threats, coupled with the growing complexity of IT environments, have driven managed security service providers (MSSPs) to evolve their strategies. As organizations demand more tailored and proactive cybersecurity solutions, MSSPs are adopting innovative, platform-led approaches to meet these needs. This evolution reflects a broader industry shift toward integrated, AI-driven platforms that deliver seamless, scalable, and context-aware security operations. This Research Byte explores these trends, focusing on Orange Cyberdefense’s Core Fusion platform as a prime example of how MSSPs are redefining the cybersecurity landscape, as the company shared during its Analyst Day on November 26, 2024.
December, 2024
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Avasant SAP S/4HANA Services 2024–2025 RadarView™
The SAP S/4HANA Services 2024–2025 RadarView™ assists organizations in identifying strategic partners for adopting SAP S/4HANA by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key SAP S/4HANA service providers across practice maturity, partner ecosystem, and investments and innovation to help enterprises identify the appropriate service partner. The 70-page report also highlights the top supply-side trends in the SAP S/4HANA services space and Avasant’s viewpoint.
December, 2024
Automation
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