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IT and Apps Managed Services Provider Trends: Quarterly Report for Q4 2023
In this quarterly report (calendar quarter 4, 2023), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
February, 2024
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Business Process Services – Provider Trends CQ1 2024
In this quarterly report for CQ1 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
June, 2024
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From Operational Silos to Intelligent Retail Engines: How Autonomous AI and Retail Media Networks are Redefining Retail in 2025
The retail industry is undergoing a fundamental transformation. Mounting pressures from rising operational costs, unpredictable consumer demand, and the aggressive rise of digital-first competitors to capture market share have made traditional operational levers insufficient for protecting margins. As 2025 unfolds, retailers are doubling down on two strategic imperatives: driving operational intelligence through autonomous AI systems that self-optimize forecasting, pricing, and fulfilment; and monetizing first-party data through retail media networks (RMNs) to create high-margin, data-driven revenue streams.
July, 2025
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Internet of Things Services 2025 RadarView™
The Internet of Things Services 2025 RadarView™ assists organizations in identifying strategic partners for IoT platforms and services implementation by featuring detailed capability and experience analyses for leading service providers. It offers a 360-degree view of key providers for IoT services across practice maturity, partner ecosystem, and investments and innovations, thus supporting enterprises in identifying the right transformation partner. The 111-page report also highlights top supply-side trends in the IoT space and Avasant’s viewpoint on them.
September, 2025
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Blockchain Services 2023–2024 RadarView™
Avasant’s Blockchain Services 2023–2024 RadarView™ provides information to assist enterprises in identifying key application areas and use cases and developing a strategy around blockchain adoption. It helps organizations in charting out an action plan to drive blockchain initiatives. The report identifies key service providers who can help companies expedite business transformation by leveraging blockchain. It brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 67-page report also highlights key industry trends in the blockchain space and Avasant’s viewpoint on them.
December, 2023
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Retail E-Commerce Platforms 2023–2024 RadarView Scan™
Avasant’s Retail E-Commerce Platforms 2023–2024 RadarView Scan™ helps enterprises in evaluating key vendors providing retail e-commerce platforms. The 29-page report also highlights how vendors leverage their capabilities to provide a retail e-commerce platform to address these challenges.
March, 2024
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Business Process Services Pricing and Solution Trends: H1 2024
In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
July, 2024
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Global Competency Center (GCC) Services 2025 RadarView™
The Global Competency Center Services 2025 RadarView™ helps enterprises craft a robust strategy for GCC services based on industry outlook and best practices. The report can also aid them in identifying the right partners and service providers to accelerate their GCC journey across the value chain. The 62-page report also highlights top market trends in the GCC services space and Avasant’s viewpoint.
August, 2025
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Internet of Things Services 2025 Market Insights™
The Internet of Things Services 2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any IoT projects. The report also highlights key IoT challenges that enterprises face today.
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Blockchain Services 2023–2024 Market Insights™
The Blockchain Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that can help enterprises identify key application areas and use cases and develop a strategy around blockchain adoption. The report also highlights Avasant’s viewpoint on key technology and blockchain-related trends that are expected to have a long-term impact on any digital transformation projects.
December, 2023
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Healthcare Payor Digital Services 2024 RadarView™
The Healthcare Payor Digital Services 2024 RadarView™ can help healthcare payor enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 83-page report also highlights top market trends in the healthcare payor industry and Avasant’s viewpoint.
March, 2024
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Procurement Business Process Transformation 2024 RadarView™
The Procurement Business Process Transformation 2024 RadarView™ assists organizations in identifying strategic partners for procurement business process transformation by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key procurement business process transformation service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 53-page report highlights top supply-side trends in the procurement space and Avasant’s viewpoint on them.
September, 2024
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Global Competency Center (GCC) Services 2025 Market Insights™
The Global Competency Center (GCC) Services 2025 Market Insights™ equips stakeholders with a deep understanding of the current landscape and future trajectory of the GCC market, serving as a valuable tool for strategic planning and decision-making.
August, 2025
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Breaking Down Data Silos: Why CRM Integration Is Now a Boardroom Priority
Interoperability isn’t a technical buzzword. It’s a business enabler. When systems connect seamlessly, departments collaborate more effectively, insights reach leadership faster, and customer engagement becomes more personalized and scalable.
September, 2025
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SAP S/4HANA Services 2022–2023 RadarView™
The SAP S/4HANA Services 2022–2023 RadarView™ helps organizations in defining their approach for SAP S/4HANA adoption and identifying the right implementation partner to support them in their journey. It assesses SAP S/4HANA service providers based on their ability to offer implementation and managed services with limited disruption. The 73-page report also provides our point of view on how SAP S/4HANA service providers cater to enterprises’ changing needs through a wide portfolio of accelerators and preconfigured solutions, thus, delivering a general ranking based on key dimensions of practice maturity, partner ecosystem, and investments and innovation.
February, 2023
Supply chain management (SCM)
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