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Operational Impact of Cloud Computing on Buyer and Service Provider Organizations
Cloud computing has further reduced the constraints of doing business in this global economy. It has enabled flexibility, agility, mobility and ability to pay for IT services based on use. Stakeholders from the buyer and provider side have to align their operations to reap the benefit of the new reality.
May, 2012
Building and Running Contact Centers in Emerging Economies
Over the last few years, Contact Centers have mushroomed in emerging destinations such as India and Philippines creating job opportunities for millions. As businesses become more customer-centric, more Contact Centers are being established every day. Businesses will continue to outsource to only those Contact Centers that have kept pace with time, deployed state of the art technologies and stood on world class management policies and processes.
April, 2012
Can China’s IT Services Market live up to the hype?
Since 2006, Chinas market for the outsourcing of technology services has experienced rapid growth and has been heralded as a challenger to Indias market dominance. According to Chinas Ministry of Commerce, the total contract value of executed outsourcing contracts in 2010 with Chinese-based service providers was approximately $19.8 Billion, a 43.1 per cent increase from the prior year.
March, 2012
Jamaica’s ‘To Da World’
Jamaica long known for its serene beauty, tranquil beaches, great hospitality and easy going life style is making an impact in the global outsourcing market as a preferred nearshore BPO loca-tion. The Jamaican BPO industry, which is about 15 years old, accounts for USD 145 million of the USD 2.5 billion Caribbean and LatAM market and employs over 13,000 full time workers.
February, 2012
Enhancing Effectiveness of Investment Promotion – Strategies for Developing Economies
As the world economies accelerate towards increasing the contribution of the services sector in their GDP, access to Capital is no longer the only criteria for increasing competitiveness of a nation. Given this scenario, a number of developing nations, which were traditionally engaging in performing low value-added activities like agriculture or low end manufacturing, have started demonstrating that they can also compete in knowledge intensive activities such as software development, business process outsourcing, biotechnology or R&D etc, with right strategies and focus.
February, 2012
Essential Certifications for Call Centers and BPOs
This paper outlines the essential certifications for Business Process Outsourcing companies with details on the Organizational Certifications, Individual Certifications, Industry Specific Certifica-tions, and key Compliance Laws of the client nations. This paper outlines the essential certifications for Business Process Outsourcing companies with details on the Organizational Certifications, Individual Certifications, Industry Specific Certifications, and key Compliance Laws of the client nations.
February, 2012
Destination Africa: Is Africa Emerging As A Viable Outsourcing Destination?
The unprecedented growth in the global sourcing of Technology, Business and Knowledge Managed Services has seen the emergence of multiple geographies and countries as provider destinations of these services. As clients evaluate alternate service provider geographies; many African countries, with an inherent advantage of a large, young workforce as well as good linguistic capabilities are gaining traction to exploit this market shift.
December, 2011
Capacity Building in IT/BPO Sector- A Perspective
In the past two decades, the world has experienced rapid growth in the IT/BPO sector. It touches the lives of millions of people worldwide and is a source of livelihood for many. In recent times, some countries have been able to exploit this sector and transform their econ-omies from a stagnant and depressed state to a vibrant and rapidly growing one.
August, 2011
China’s Outsourcing Market – A Perspective
China's market for the outsourcing of technology services (outsourcing services) has experienced faster growth. Over the past 5 years, both foreign IT service providers and home grown IT and BPO service providers have established and expanded business operations in China primarily to serve domestic and East Asian region customers.
July, 2011
Africa and Surviving the Global Recession: GlobeTalk with Avasant
This episode of GlobeTalk with Avasant focusses on Africa-The Last Frontier in an interview with Bruce McCracken, Sr. Research Analyst (Horses for Sources). Bruce discusses on rise of Africa to the global economy. We will also speak with Bob Randolph,CFO Avasant, who would discuss on surviving the global recession.
June, 2011
Cloud Computing: GlobeTalk with Avasant
This episode of GlobeTalk with Avasant focused on the phenomenon of cloud computing and how it is altering the way business think about their IT requirements. We interviewed David Mihalchik, who successfully led Googles effort to be the first provider of cloud computing services to meet the Federal Governments FISMA standards and Professor Vijay Gurbaxani, who provided us an overview of the economic case behind this latest innovation in technology services.
April, 2011
Doing Business in India: GlobeTalk with Avasant
This episode of GlobeTalk with Avasant focuses on India, arguably the epicenter of the changes that have taken place in the technology services industry over the past 2 decades. India has rapidly changed from a developing country to a world economic power that is vying for a seat on the UN Security Council.
March, 2011
Globalization of Services: GlobeTalk with Avasant
This episode of GlobeTalk with Avasant was focused on the phenomenon of globalization services and how emerging countries are positioning themselves to be players in the global market for technology services.
March, 2011
Business Innovation and Obama Healthcare Reforms: GlobeTalk with Avasant
This episode of GlobeTalk with Avasant had 2 topics; we spoke with author Deepa Prahalad, on the secrets behind why some products succeed, and others fail in the marketplace. We switched gears and spoke with Professor Joe Greco regarding the Obama Health Care Reform law, the most far reaching legislation in the United States enacted in 40 years.
February, 2011
Sourcing Drivers 2011: Realigning Business for the New Normal
Organizations are pursuing outsourcing today to gain more than just cost savings. But will the same old sourcing strategies be relevant in a world where the economy is in constant turbulence? In this note we take a look at the Top 5 Sourcing Drivers for 2011 that we believe will help unlock greater value for your organization and form the basis of more sustainable sourcing practices.
January, 2011