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Application Management Outsourcing Trends and Customer Experience 2019
In this report, we analyze the percentage of organizations outsourcing application management (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also assess the customer experience by showing how many IT organizations successfully lower costs or improve service by outsourcing application management. We conclude with recommendations for an application management outsourcing strategy.
September, 2019
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How to Supercharge your Enterprise: Hybrid, Multi-Cloud and Beyond
Avasant’s digital forum, “How to Supercharge Your Enterprise: Hybrid, Multi-Cloud and Beyond” addressed the key themes we are currently witnessing as enterprise applications shift to cloud native, and hybrid, multi-cloud deployment models become the norm.
June, 2020
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Reality Check: How to Reshape your IT Organization-A CIO Perspective
The coronavirus pandemic has had a tremendous impact around the world, affecting every aspect of business. What do IT organizations need to do as we emerge from the pandemic? That is one of the key themes of our recent digital forum, “Reality Check: How to Reshape Your IT Organization – A CIO Perspective.”
June, 2020
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Rise of the Robots: Intelligent Automation Changes the Service Provider Landscape
The adoption of intelligent automation (IA) technology is increasing across geographies and industries. Many companies have derived business value from robotic process automation (RPA) and are now embarking on automating business-critical processes by leveraging artificial intelligence and machine learning. As a result, the service provider landscape is evolving, as the technologies mature. This and other trends are covered in Avasant’s Intelligent Automation Services 2019-2020 RadarView™ report.
May, 2020
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Desktop Support Outsourcing Trends and Customer Experience 2019
Cost savings from outsourcing the desktop support function are positive, but declining service levels are bogging down growth in these services. This report examines adoption trends and customer experience with desktop support outsourcing.
December, 2019
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Desktop Support Outsourcing Not as Popular as it Once Was
The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows there is a moderate cost advantage to outsourcing desktop support tasks, but other factors, including giving up control, can lead to problems.
December, 2019
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Best Practices for Benchmarking Your IT Spending and Staffing Ratios
Best Practices for Benchmarking Your IT Spending and Staffing Ratios.
April, 2012
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