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Intelligent Automation Services: Intuitive Automation for Real-Time Decision-Making
Enterprises face challenges in extracting, organizing, and processing high volumes of unstructured data. However, the advancements in AI have significantly expanded the scope of automation by providing new capabilities such as deep learning and generative AI to automate complex, data-driven tasks with high accuracy. Cognitive bots can now process unstructured data, recognize patterns, and make more informed decisions regarding workflows previously considered too complex for automation. By leveraging automation technologies such as RPA, ML, process mining, and AI, organizations can unlock new levels of productivity, innovation, and growth for increasing customer satisfaction and revenue, and gaining a competitive advantage. These trends, and others, are covered in Avasant’s Intelligent Automation Services 2022–2023 RadarView™.
The Future of Customer Experience: Automation, Analytics, and Agent Enablement
The customer experience landscape is rapidly changing, and businesses must keep pace to exceed customer expectations. With customers becoming more demanding and switching providers when service deteriorates, call centers are evolving into contact centers and ultimately into customer experience (CX) centers, central to driving customer experience (CX). This report—coauthored by Avasant and HCL Technologies—explores how CX centers have evolved into the next frontier of customer experience, and it defines strategies to ensure a positive and seamless customer experience. We conclude with ways in which organizations can reimagine their relationships with CX outsourcing service providers to create the right incentives for themselves and their partners.
Nividous: Unlocking the Potential of Intelligent Automation
Traditional RPA systems are at a crossroads. They are too often siloed and difficult to manage. Nividous Software Solutions is an example of a company that is unlocking the potential of RPA with its comprehensive, integrated, and scalable business automation platform—a practical approach to implementing intelligent automation.
Intelligent Automation Cuts Through Complex Workflows
Intelligent automation (IA) is becoming a central component of larger transformation engagements. However, some automation projects suffer due to siloed, single-point solutions and a lack of agility. To solve this problem, enterprises are seeking new ways to leverage predictive and semantic automation, and new enterprise platforms are integrating automation to streamline business functions. IA service providers are also simplifying enterprise automation engagements through the implementation of digital personas and low-code/no-code (LCNC). As a result, IA is becoming more intuitive and showing a stronger return on investment. These trends, and others, are covered in our Intelligent Automation Services 2021–2022 RadarView™.
IT Operations more Intelligent as Automation Increases
Enterprises are moving from reactive to proactive IT operations (ITOps) by leveraging intelligent automation to reduce unplanned IT downtime brought on by operational complexity. The need has never been higher for intelligent systems to prevent potential problems through AI-driven tasks such as automated remediation and preventative maintenance. In fact, about 60% of IT operations management contracts leverage some sort of artificial intelligence. These trends, and others, are covered in our Intelligent ITOps Services 2021–2022 RadarView™.
Intelligent ITOps Services 2021–2022 RadarView™
The Intelligent ITOps Services 2021–2022 RadarView™ assists organizations in identifying strategic partners for IT operations by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key intelligent ITOps service providers across practice maturity, partner ecosystem, and investments and innovation, thus supporting enterprises in identifying the right intelligent ITOps service partner. The 80-page report also highlights top market trends in the intelligent ITOps space and Avasant’s viewpoint.
Digital Masters 2020 RadarView™
The Digital Masters 2020 RadarView™ report addresses the need of enterprises to understand the larger tech-enabled transformation imperative, and to identify implementation services providers that are best-suited for complex transformation initiatives and provide a granular understanding of each of them. The 84-page report also highlights how the COVID-19 outbreak has driven enterprises to reprioritize their digital investments and redefined client/vendor relationships and provides a perspective on future market dynamics over the next 12 to 18 months.
Utilities Digital Services 2020-2021 RadarView™
The Utilities Digital Services 2020-2021 RadarView™ report addresses the need of Utilities to understand the right action points to navigate through the challenges, realize digital transformation, and gain competitive advantage. This 92-page report also identifies the key global service providers and system integrators that can help Utilities in business transformation. The report also highlights the key trends in the market and Avasant’s view on the road ahead for Utilities over the next 18-24 months.
Airlines and Airports Digital Services 2019-2020 RadarView™
The Airlines and Airports Digital Services 2019 RadarView™ report addresses the need of enterprises to understand the right action points to navigate through the headwinds and gain competitive advantage. This 102-page report also identifies the key global service providers and system integrators that can help enterprises in business transformation. The report also highlights the key trends in the market and Avasant’s view on the road ahead for Airlines and Airports over the next 18-24 months.
Intelligent Automation Tools – Taking a Holistic Approach Towards Automation
Intelligent Automation (IA) Tools have become a key enabler for enterprises to traverse digital transformation journey, expanding automation scope beyond IT and enterprise-centric to industry-specific automation. This excerpt showcases the IA tools vendor landscape, their evolution path and key differentiating capabilities.
Intelligent Automation for Competitive Advantage
The next wave of automation is impacting human actions, from the improvement of mere human labor to the improvement of the thoughts and judgment. Automation is about a new age of human social evolution where human effort and the actions of machines integrate into a seamless process to drive business outcomes. Avasant’s Intelligent Automation for competitive advantage paper unveils five rules clients should address when planning, defining and executing Intelligent Automation strategies.
Intelligent Automation Services – Witnessing the Next Stage of Enterprise Cognitive Evolution
Intelligent automation (IA) technology adoption is growing across industries and processes. Most enterprises are relatively comfortable with incorporating automation in the form of robotic process automation, but there is still little enterprise-wide adoption of automation that incorporates artificial intelligence (AI). Avasant’s ongoing interactions with enterprise digital leaders indicate that even though there is great interest in AI-enabled automation, most enterprises are still incorporating first-level AI in their processes.
4 Stages of Intelligent Automation Maturity
About half of RPA adopters are moving beyond experimentation with AI enablement of processes. Enterprises with mature RPA engagements have started the AI enablement of business processes.