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Salesforce Services 2023 RadarView™
The Salesforce Services 2023 RadarView™ assists organizations in identifying strategic partners for Salesforce adoption by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key Salesforce service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right Salesforce services partner. The 74-page report highlights top supply-side trends in the Salesforce space and Avasant’s viewpoint.
Salesforce Services 2023 Market Insights™
The Salesforce Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Salesforce project. The report also highlights key challenges that enterprises face today.
Salesforce Helps Enterprises Boost Service Efficiency and Marketing Effectiveness
Enterprises adopt Salesforce to enhance customer experience by automating sales, service, marketing, and commerce operations, unifying data from various business functions and customer touchpoints, and improving data visualization. This creates a holistic view of customers, improving customer service efficiency and enabling targeted marketing campaigns. Organizations deploy specialized solutions to incorporate industry-specific configurations while addressing business challenges, such as creating automated workflows, strengthening stakeholder collaboration, and improving customer data visibility. Both demand-side and supply-side trends are covered in our Salesforce Services 2023 Market Insights™ and Salesforce Services 2023 RadarView™, respectively.
Salesforce Services 2022 RadarView™
The Salesforce Services 2022 RadarView™ helps enterprises define their approach for Salesforce adoption and identify the right implementation partner to support them in their journey. It assesses implementation services providers based on their ability to offer services with limited disruption. The 70-page report also provides Avasant’s point of view on how Salesforce implementation service providers are catering to the changing needs of enterprises through a wide portfolio of accelerators and preconfigured solutions. We do so by evaluating service providers against a general ranking based on key dimensions of practice maturity, partner ecosystem, and investments and innovation.
Salesforce Service Providers Play Key Role in Helping Companies Boost Sales Effectiveness
Enterprises adopt Salesforce to improve engagement with their customers by offering personalized services and integrating customer data across different touchpoints. It also helps companies manage their sales operations and monitor customer interactions at scale. Salesforce adopters are increasing their reliance on data-driven insights and cognitive technologies to improve customer lifetime value.
Down to Earth—Salesforce Connecting the Data Dots
Although the Salesforce annual Dreamforce conference last week didn’t feature any earth-shattering announcements, it pointed to something much more valuable: A down-to-earth blending of data integration, analytics, and AI.
The Maturing of ERP on the Salesforce Platform
Salesforce.com is not only the industry's most well-known cloud CRM system. It is also a platform for a variety of other software providers. This Research Byte outlines the latest developments with the four ERP providers building on the Salesforce platform: Kenandy, FinancialForce, Rootstock, and AscentERP. We conclude with a caveat for buyers.