Latest Reports

• Strategic Cost Optimization

  In the GCC, the record drop in oil prices over the past two years has put significant pressure on companies to quickly reduce their cost structures. Albeit quick, layoffs are not the most effective and productive route to achieve cost savings. Companies can use more effective methods to identify cost-cutting initiatives across the business that have a positive impact on overall performance and cost structures without jeopardizing the company's operational performance.

  January, 2017

• IT Asset Management: Keeping the Chaos Under Control

  Given the constantly changing nature of IT knowing precisely what equipment is owned and the current status of each item is essential. In this Research Byte, we review the adoption of this IT best practice.

  January, 2017

• IT Security Compliance Audits Growing But Still Room for More

  IT security policy audits are among the most popular of the best practices in our study, IT Management Best Practices, which measures the practice rates and levels of 33 IT disciplines. But surprisingly, there is room to grow.

  December, 2016

• Digital Business Transformation for Utilities Trends and Best Practices

  Major levers of digital transformation at utilities include technology solutions in customer experience, infrastructure transformation, back office process transformation, operations and production optimization, emerging technologies innovation and alternative energy.

  November, 2016

• Impacts of Brexit on Global Sourcing of Technology and Business Services

  Brexit, the shorthand notation for Britain's exit for the European Union, may have long-standing repercussions on the global economy, particularly on the technology services market. However, it also brings opportunities for those companies which can better adapt to new conditions.

  November, 2016

• Don’t Put Too Much Stock in Android’s Dominant Market Share

  In light of Android’s domination, is it time for IT organizations to change the way they develop and source mobile apps? This Research Byte explains why such a move would be premature.

  November, 2016

• IT Strategic Planning Needed Now More Than Ever

  Nearly three-quarters of IT organizations today conduct long-term strategic planning, making this one of most mature and widely embraced management best practices of any that we track. This Research Byte reviews the maturity profile for IT strategic planning and summarizes why it is essential in good economic times, and bad.

  November, 2016

• HCM Adoption Rate High, but Satisfaction Rate Lags

  The adoption rate for Human Capital Management (HCM) solutions continues to be high, although the overall satisfaction with this technology is relatively low compared to the 11 other technologies in our annual study. This Research Bytes reviews the adoption and customer experience profile for HCM systems.  

  November, 2016

• RPA – Hype or Hope?

  Robotic Process Automation (RPA) technology is finding new traction in the CIO community as a new weapon in today’s digital transformation war chest. Automation with RPA promises increased efficiency, accuracy and cost savings. However, the case for RPA is not always straight forward. Companies that want to embrace automation should carefully assess their operations and evaluate their options before jumping on the RPA bandwagon.

  November, 2016

• Enterprise SaaS Providers Step Up Security Measures

  The massive Distributed Denial of Service (DDoS) attack on Oct. 21 has some nervous cloud computing customers worried about the changing threat landscape and asking questions of their enterprise software-as-a-service (SaaS) providers. In this Research Byte, we review some of the stepped-up security measures of some enterprise SaaS providers.

  November, 2016

• ERP Investment Strong Despite Poor Success

  Companies are continuing to invest in ERP systems at a strong rate, despite persistent disappointment with cost overruns and low return on investment associated with ERP implementations. In this Research Byte we review the adoption and customer experience profile for ERP systems.

  October, 2016

• HCM Fertile Ground for Data Science

  Human Capital Management (HCM) is turning out to be fertile ground for providers to develop use cases for data science. The recent HR Technology conference provided an excellent opportunity for us to learn about the offerings of six HCM providers that are embedding data science in their products and services. We conclude with ideas for future use cases that go beyond managing employee attrition and other early applications.

  October, 2016