Latest Reports

• Higher Education Digital Services 2021–2022 RadarView™

  The Higher Education Digital Services 2021–2022 RadarView report addresses the need for educational institutions to evaluate their strategic priorities for future growth. Additionally, it identifies essential global service providers that can help these educational institutions in their business transformation. It brings out detailed capability and experience analyses of leading vendors to assist higher educational institutions in identifying strategic partners for their digital transformation journeys. The 62-page report also highlights key industry trends, the industry’s outlook in the higher education space, and Avasant’s viewpoint on them.

  August, 2021

• CRM Implementation Services 2021 RadarView™

  The CRM Implementation Services 2021 RadarView™ report assists organizations in identifying strategic partners for CRM solution implementation and transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key CRM service providers across practice maturity, partnership ecosystem, and investments and innovations, thus helping enterprises in evaluating leading players in the CRM space. The 85-page report also highlights top market trends in the CRM services arena and Avasant’s viewpoint on them.

  June, 2021

• Personalized Customer Experience Driving the Evolution of CRM Services

  Cloud-based CRM suites are seeing increased adoption due to the ability to personalize the customer experience. These new capabilities are driving a 30% increase in CRM implementation services this year including CRM architecture, design, and managed services. These trends, and others, are covered in our new CRM Implementation Services 2021 RadarView™ report.

  June, 2021

• Avasant Digital Forum: The Rise of the Digital Workforce: Leveraging Automation for Enterprise Transformation

  Automation has become a familiar tool in the enterprise environment, but it still invokes apprehensions in the organization. That is because many enterprises make mistakes during their automation efforts or don’t communicate the value to internal stakeholders. In truth, well-designed automation frees employees from the dullest part of their jobs, allowing them to be creative, strategic, and more value-added. The digital workforce of the near future will be one that works hand-in-hand (at least figuratively) with robots to create a more seamless operating environment.

  June, 2021

• Avasant Digital Forum: Transforming your Enterprise for the Future of Work

  As the Latin America region recovers from the global pandemic, regional businesses and governments are rapidly embracing Digitalization. Digital transformation is a catalyst for this recovery and enables businesses to become more agile and customer centric. Work From Home and Smart Workspaces will become the norm. Organizations need to adopt digital platforms and solutions that allow them to handle the market shifts and rise in digital consumerism

  June, 2021

• From IT Service Delivery to Business Consulting: Understanding the Wipro-Capco Deal

  As IT services increasingly become commoditized and with rising price pressure, technology service providers have long realized the potential growth in the consulting segment, driving efforts to expand their consulting businesses. Wipro, in particular, has been on an acquisition spree, relying on inorganic routes to regain its position among the top three Indian IT services providers. Its biggest acquisition ever, Wipro's purchase of Capco is a turning point, leading the company in delivering high-end consulting.

  June, 2021

• Indian Enterprises Navigating through the Crisis to Build a Digital Foundation

  In the new normal, organizations worldwide are seeking technology to build a digital enterprise, redefine business models, and reimagine workplaces, processes, operations, and supply chains. Our report showcases how Indian enterprises are performing in comparison with global peers in areas such as prioritization and acceleration of digital initiatives, digitization of customer and employee interfaces, adoption of a hybrid work environment, and readiness for a collaborative human-machine digital workforce. The report also addresses how Indian enterprises are pivoting to new business and delivery models to innovate and generate new revenue streams.

  June, 2021

• Reimagining Indian Enterprises’ Tech Landscape in a Digital-First World: A New Order Out of Chaos

  In In the new normal, organizations worldwide are seeking technology to build a digital enterprise, redefine business models, and reimagine workplaces, processes, operations, and supply chains. Our report showcases how Indian enterprises are performing in comparison with global peers in areas such as prioritization and acceleration of digital initiatives, digitization of customer and employee interface, adoption of a hybrid work environment, and readiness for a collaborative human-machine digital workforce. The report also addresses how Indian enterprises are pivoting to new business and delivery models to innovate and generate new revenue streams.

  June, 2021

• Robots on The Rise: RPA Investment Grows

  Robotic process automation (RPA) is rapidly maturing, and it is gaining popularity as a way to make workers more productive, allowing them to spend more time on higher value tasks. Because people are the greatest cost in most companies, making workers more productive can do wonders for the bottom line. This Research Byte provides a summary of our full report on RPA adoption trends and customer experience.

  June, 2021

• Robotic Process Automation Adoption Trends and Customer Experience 2021

  Robotic process automation (RPA) is the use of software “robots” to automate processes that are normally performed by clerical or administrative users. This report provides an overview of RPA adoption and investment trends, providing data on how many organizations have solutions in place, how many are in the process of implementing it, and how many are expanding implementations. We also look at the return on investment (ROI) experience, total cost of ownership (TCO) experience, and considered or planned uses for new RPA investments. We conclude with important principles to apply in planning and implementing RPA solutions.

  June, 2021

• Leading with Products: The Next Stage in the Evolution of IT Service Providers

  There was a time when enterprises looked at IT service providers primarily as a source of inexpensive, trained engineers to manage their “mess for less.” Provider revenues were directly proportional to head count. There were sporadic discussions in provider boardrooms about the need for nonlinear growth, which led to an initial investment in in-house tools. Consequently, providers developed tools to accelerate their own backend operations, reduce delivery costs and timelines, and achieve annual cost reduction goals in their contracts. This paper showcases the HCL case study, one major provider that has been part of the trend to product-led services. Along with its Q3FY21 results, HCL announced it had reached USD 10B in annualized revenue for the calendar year 2020—a significant milestone. Interestingly, its Products & Platforms segment accounted for 16% of its calendar year revenue with nearly 30% YOY growth. Thus, reflecting how important those products are in its growth strategy.

  May, 2021

• IT Project Management Staffing Ratios 2021

  In this study, we assess how many project managers a typical IT organization requires. We present five benchmarks: project managers as a percentage of the IT staff, project managers as a percentage of the application group, users per project manager, applications per project manager, and application programmers per project manager. Our analysis also includes the influence of organization size and industry sector. We conclude with recommendations on assessing the performance of the project management function.

  May, 2021