Latest Reports

• Responsible AI: A Strategic Imperative for Enterprises in Generative AI Implementation

  While AI has driven technological innovation for decades, the pressing need to integrate responsible AI (RAI) principles has surged only in the past year. Historically, RAI emerged as a distinct practice in 2018, yet many enterprises failed to prioritize AI governance, often regarding it as a compliance obligation rather than a foundational element. However, the advent of Gen AI tools such as Gemini and ChatGPT has introduced fresh risks, underscoring the critical importance of robust RAI practices in addressing issues such as intellectual property misappropriation, hallucinations, and cyberattacks.

  June, 2024

• Cloud Platforms 2024 RadarView™

  The Cloud Platforms 2024 RadarView™ assists organizations in identifying strategic partners for cloud adoption by providing a detailed analysis of key cloud platform providers across product maturity, enterprise adaptability, and innovation road map. The 34-page report highlights top supply-side trends in the cloud platforms space and Avasant’s viewpoint.

  June, 2024

• Atos SE’s Bailout Decision: A Strategic Analysis

  Atos, a French IT company, has chosen a consortium led by Onepoint, along with Butler Industries and Econocom, for its financial rescue plan. The consortium will inject EUR 250M in equity, provide EUR 1.5B in debt instruments, and convert EUR 2.9B of existing debt into equity. This decision aims to uphold Atos’s existing business lines while leveraging capabilities from Eviden and Tech Foundations. Founder David Layani will become CEO. The alternative proposal by Czech billionaire Daniel Kretinsky, focused on aggressive debt reduction, was not chosen. Atos now faces the challenge of executing this plan and managing its debt. In this article, we share our analytical perspectives, assessing the deal’s impact on clients and the road ahead.

  June, 2024

• Desktop Support Outsourcing Trends and Customer Experience 2024

  The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows a strong cost advantage to outsourcing the desktop support function, but other factors, including increased automation and self-service assistance, can change the equation, potentially making it less cost-effective.

  June, 2024

• Is Outsourcing Desktop Support Still Saving Costs?

  The question of whether to turn over the desktop support function to a service provider is critical and surprisingly complicated. Our research shows a strong cost advantage of outsourcing the desktop support function, but other factors, including increased automation and self-service assistance, can change the equation, potentially making it less cost-effective. IT leaders must navigate the fine line between cost efficiency and exceptional service delivery. This Research Byte summarizes our full report on desktop support outsourcing.

  June, 2024

• Strategic Growth in the Aerospace and Defense Sector: Overcoming Barriers and Capitalizing on Opportunities

  In the aerospace and defense (A&D) industry, service providers are key to helping enterprises achieve lower operational costs, improve productivity, and meet their goals. They assist with business operations, including product design, supply chain management, and manufacturing. However, in an industry as competitive and regulated as A&D, service providers face many barriers to expanding within the industry. Compliance requirements, technological advancements, and a scaling supply chain introduce unique challenges that leave service providers needing a strategic approach to expansion.

  June, 2024

• Residual Value Forecast June 2024

  Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for  end-user, wholesale, and orderly liquidation values (OLV) prices.

  June, 2024

• Unveiling TCS WisdomNext™: A Unified Gen AI Orchestration Platform

  Generative AI (Gen AI) is no longer a novelty; it has become integral to our daily lives. For enterprises, it presents a golden opportunity—particularly for those who missed the initial AI wave—to leapfrog back into the game with the level playing field that Gen AI offers. As enterprises transition from proof of concept to full-scale production, their expectations from service providers have evolved considerably. They now seek comprehensive Gen AI transformation solutions that deliver across the project life cycle from consulting to deployment and enterprise-wide scaling of large language models (LLM) use cases.

  June, 2024

• Beyond Apple’s Vision Pro: Charting a New Course with Spatial Computing

  One of the primary challenges enterprises face when leveraging AR/VR is providing realistic visuals and seamless interaction between virtual and real-world objects. High visual quality traditionally required high-power computing, which further hindered enterprise adoption. In such a scenario, spatial computing has emerged as a solution, enabling superior immersive experiences suitable for enterprise use. The introduction of Apple’s Vision Pro has accelerated this development, with numerous real-world implementations across several industries being introduced shortly after its release.

  June, 2024

• The Importance of a Diversified Revenue Cycle Management Outsourcing Strategy

  Healthcare organizations must have a diversified RCM outsourcing strategy to ensure financial stability, operational resilience, and data security. The recent consulting engagement with a leading DSO demonstrated the practical benefits of a diversified vendor base as they leveraged external relationships to mitigate the impact of the Change Healthcare cyberattack. This incident serves as a compelling reminder of the potential consequences of single-vendor dependency, including disrupted cash flow, reputational damage, and compliance challenges. Healthcare organizations must proactively diversify their RCM outsourcing strategy to safeguard against unforeseen disruptions and maintain continuous, efficient revenue cycle operations. This approach enhances the organization’s ability to navigate crises and reinforces its commitment to providing uninterrupted, high-quality patient care.

  June, 2024

• Gen AI-powered Solutions for Bridging the Healthcare Gap in the US

  The challenges faced by vulnerable and underserved communities in accessing healthcare in the US are complex and systemic. These barriers, which include limited access to services and disparities in care, are further exacerbated by factors such as income, race, and location. Generative AI (Gen AI) presents potential solutions to these disparities by providing personalized care and enhancing diagnosis, treatment, and patient engagement. Through data analysis, Gen AI can tailor interventions and improve accessibility, aiming to enhance health outcomes for these communities. The report emphasizes the need for community-specific interventions, improved health literacy, and infrastructure investment to support Gen AI in remote areas. Collaborations with local organizations and leveraging Gen AI for personalized care are crucial for improving healthcare outcomes and advancing health equity in the US.

  June, 2024

• Supply Chain Operations Services Business Process Transformation 2024 Market Insights™

  The Supply Chain Operations Services Business Process Transformation 2024 Market Insights™ assists enterprises in identifying important demand-side trends that are expected to have a long-term impact on any supply chain operations services transformation engagement. The report also highlights key challenges that enterprises face today.

  June, 2024