Latest Reports

• Contact Center Business Process Transformation 2023–2024 Market Insights™

  The Contact Center Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any contact center services project. The report also highlights key challenges that enterprises face today.

  January, 2024

• Contact Center Business Process Transformation 2023–2024 RadarView™

  The Contact Center Business Process Transformation 2023–2024 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 81-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.

  January, 2024

• Transforming Legacy Construction Processes Using Digital Technology

  In the face of challenges such as cost pressures, climate compliance needs, labor shortages, and supply chain disruptions, the engineering and construction industry is aggressively pouring digital investments and adopting cutting-edge technologies — generative AI, advanced analytics, digital twin, and virtual reality — to address these challenges. Leveraging connected construction platforms, project management solutions, drone-based inspections, and modular construction, they aim to enhance project efficiency, reduce costs, and prioritize worker safety and technology usability. As this requires strong technological expertise and delivery capabilities, engineering and construction enterprises are collaborating with service providers for digital transformation. Both demand-side and supply-side trends are covered in our Engineering and Construction Digital Services 2024 Market Insights™ and Engineering and Construction Digital Services 2024 RadarView™, respectively.

  January, 2024

• Engineering and Construction Digital Services 2024 Market Insights™

  The Engineering and Construction Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the engineering and construction industry. The report also highlights key challenges that enterprises face today.

  January, 2024

• Engineering and Construction Digital Services 2024 RadarView™

  The Engineering and Construction Digital Services 2024 RadarView™ can help engineering and construction enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 47-page report also highlights top market trends in the engineering and construction industry and Avasant’s viewpoint.

  January, 2024

• Reinventing Digital Commerce through Infrastructure Upgrade and Next-Gen Commerce

  Enterprises are increasingly shifting their focus from traditional e-commerce models like B2B and B2C to D2C, B2B2C, and online marketplaces to increase market reach and drive business agility and growth. To enable this, they are adopting new order fulfillment strategies that help reshape digital commerce operations, boost delivery speeds, and reduce costs. They are also upgrading their legacy digital commerce infrastructure and uplifting customer engagement through next-generation commerce to drive scalability and flexibility. Further, personalization boundaries are being pushed by digital commerce platform vendors who integrate generative AI capabilities in their current solutions. Aligned with these trends, service providers’ priorities are underscored by investments in next-generation commerce, expanding partner ecosystems, and practice growth. Both demand- and supply-side trends are covered in Avasant’s Digital Commerce Services 2023–2024 Market Insights™ and Digital Commerce Services 2023–2024 RadarView™, respectively.

  January, 2024

• Digital Commerce Services 2023–2024 Market Insights™

  The Digital Commerce Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that can help enterprises identify key areas and use cases and develop a strategy around digital commerce services transformation. The report also highlights the adoption of digital commerce solutions and services by key industries and use cases implemented by enterprises.

  January, 2024

• Digital Commerce Services 2023–2024 RadarView™

  Avasant’s Digital Commerce Services 2023–2024 RadarView assists organizations in identifying strategic partners for digital commerce services transformation by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key digital commerce services providers across practice maturity, partner ecosystem, and investments and innovation to help enterprises identify the appropriate service partner. The 57-page report also highlights the top supply-side trends in the digital commerce services space and Avasant’s viewpoint on them.

  January, 2024

• Disaster Recovery Plan Testing Best Practices 2024

  In today’s unpredictable business environment, there is an increasing reliance on data and digital systems to operate efficiently. With this comes the need for robust disaster recovery (DR) plans and testing to reduce the impact of unforeseen events. The effectiveness of a DR plan can only be truly validated through routine testing. However, while this practice is growing, few organizations are testing their DR plans formally and consistently. This Research Byte summarizes our full report on disaster recovery plan testing as a best practice.

  January, 2024

• Disaster Recovery Plan Testing: A Formal but Inconsistent Practice

  In today’s unpredictable business environment, there is an increasing reliance on data and digital systems to operate efficiently. With this comes the need for robust disaster recovery (DR) plans and testing to reduce the impact of unforeseen events. The effectiveness of a DR plan can only be truly validated through routine testing. However, while this practice is growing, few organizations are testing their DR plans formally and consistently. This Research Byte summarizes our full report on disaster recovery plan testing as a best practice.

  January, 2024

• Click with Caution: Why Every Company Needs to Enforce Personal Use Policies

  Policies for personal use of IT resources are policies that explicitly restrict or permit use of the organization’s IT resources for personal reasons. The good news is that 90% of survey respondents have adopted personal-use policies, at various levels of commitment. However, despite high adoption, not all companies consistently and formally practice them. This Research Byte summarizes our full report on policies for personal use as a best practice.

  January, 2024

• Policies for Personal Use of IT Resources Best Practices 2024

  Policies for personal use of IT resources are policies that explicitly restrict or permit use of the organization’s IT resources for personal reasons. The good news is that 90% of survey respondents have adopted personal-use policies, at various levels of commitment. However, despite high adoption, not all companies consistently and formally practice them. This Research Byte summarizes our full report on policies for personal use as a best practice.

  January, 2024