Latest Reports

• IT Leaders Value IT Security Training, Yet Many Organizations Are Inconsistent

  IT security training is a business best practice that involves training all IT and user personnel in a company’s security policies and procedures. This increases awareness and ensures compliance, making it a highly advisable practice for every company. However, our report shows that too many adopters are only conducting security training in an inconsistent manner, which can have dire consequences. This Research Byte provides a summary of our full report on IT security training best practices.

• IT Security Training Best Practices 2024

  IT security training is a business best practice that involves training all IT and user personnel in a company’s security policies and procedures to increase awareness and ensure compliance. It is a highly advisable practice for every organization regardless of size or sector. Having well-defined IT security policies is all well and good and to be expected, but having them in place is of little value if IT personnel and users violate them or fail to be diligent in their application.

• Residual Value Forecast November 2024

  Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for  end-user, wholesale, and orderly liquidation values (OLV) prices.

  November, 2024

• Current Fair Market Values November 2024

  The Computer Economics Market Value Reports provide information on the most commonly traded machines and systems at the time the report is published. The values shown are the composites of a range of quotes acquired from sources within the industry deemed reliable, accuracy of the information presented is not guaranteed. Resources are eBay, Insight, NewEgg, CDW, ETB-Tech, Amazon, Savemyserver, TheServerStore, LoadBalancer, NetworkOutlet, Netsyst-Direct, TigerDirect, and others as well as online sales companies and appraisals.

  November, 2024

• From Connection to Cognition: The Evolution of Smart Physical Devices with Generative AI

  Since its inception, the landscape of physical devices has dramatically transformed. Initially simple, connected tools that synced data and enabled remote control have now evolved into a sophisticated, intelligent ecosystem driven by generative AI (Gen AI). This evolution is revolutionizing how devices interact with the world, transforming them from basic utilities into dynamic, responsive entities that reshape our interactions and experiences. Enterprises must recognize the potential of Gen AI-powered devices to enhance operational efficiency, drive innovation, and provide a competitive edge in an increasingly digital marketplace.

  November, 2024

• AvaSense Aids Multi-Vendor Ecosystem Management

  Companies are increasingly relying on a diverse range of vendors to provide services and products, creating a complex multi-vendor ecosystem. This complexity can lead to challenges in managing multiple service level agreements (SLAs), contracts, and vendor relationships, often resulting in inefficiencies and increased operational costs.

  November, 2024

• Human-AI Collaboration: The Key to Unlocking Contact Center Efficiency

  As enterprises look to transform their contact centers into customer experience centers, technologies, including generative AI (Gen AI), automation, and analytics, take center stage. Evolving customer journeys and the need for seamless experiences across channels push enterprises to offer omnichannel support and digital self-service options. Service providers have allocated 27% of their investments toward emerging technology integration and 35% dedicated to new tools and platforms, as noted in our Contact Center Business Process Transformation 2023–2024 RadarView.

  November, 2024

• The Power of Synergy: A Deep Dive into Contact Center Service Provider Partnerships

  With the customer service landscape continuously evolving, contact center service providers face constant pressure to deliver enhanced experiences across multichannel environments. To meet these demands, they are increasingly looking for strategic partnerships. These collaborations unlock several benefits, enabling service providers to offer enterprises a wider range of capabilities, deeper expertise, and a global reach.

  November, 2024

• Adoption of AI and Intelligent Automation in Banking, Financial Services, and Insurance

  The Adoption of AI and Intelligent Automation in Banking, Financial Services, and Insurance report assists organizations in identifying important use cases that are expected to have a long-term impact on any AI and intelligent automation-related digital projects in the BFSI space. The report also highlights key challenges that the BFSI enterprises face today.

  November, 2024

• GCC’s Localization Strategy Requires Rethinking Talent Development for Digital Capability Building

  The Gulf Cooperation Council (GCC) region has long been a magnet for global talent, offering lucrative opportunities and a high standard of living. However, the region's rapid economic growth has highlighted a significant challenge: the underutilization of local talent in emerging digital sectors. 

  October, 2024

• Media and Entertainment Digital Services 2024 Market Insights™

  The Media and Entertainment Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the media and entertainment industry. The report also highlights key challenges that enterprises face today.

  October, 2024

• Using Generative AI to Optimize the Media Supply Chain and Explore New Revenue Avenues

  The media and entertainment industry has undergone a significant transformation driven by the integration of deep learning and AI. Enterprises are harnessing generative AI for various applications, including newsroom editing, scriptwriting, marketing optimization, and regional market expansion through deepfake dubbed videos. There i’s a growing focus on immersive experiences powered by AR/VR/XR technologies to enhance customer engagement. Additionally, businesses are exploring revenue-generating opportunities through non-fungible tokens (NFTs), offering digital character toys on NFT marketplaces. To ensure operational efficiency and meet evolving consumer expectations, enterprises are modernizing legacy systems, prioritizing cybersecurity, and adopting remote production models, as well as leveraging cloud technology to reduce their environmental footprint. This comprehensive approach reflects the industry’s commitment to innovation and sustainability, and delivering high-quality customer experiences. Both demand- and supply-side trends are covered in Avasant’s Media and Entertainment Digital Services 2024 Market Insights™ and Media and Entertainment Digital Services 2024 RadarView™, respectively.

  October, 2024