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Digital Transformation Drives Rising IT Staff Head Count
Last year, we reported that a majority of companies planned IT staff head count increases for the first time in years. Then we were hit with a pandemic, global lockdowns, and in some companies, even layoffs. The good news is that much like all of the weddings, celebrations, and vacations that were rescheduled for this year, so is the hiring. In addition, digital transformation is driving a new era in IT staffing growth. This Research Byte is a brief overview of the findings in our IT Spending and Staffing Benchmarks 2021/2022 report.
July, 2021
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European IT Departments More Cautious Than American Counterparts
The best way to describe the European recovery from the COVID-19 pandemic is cautiously optimistic. Maybe with a little extra emphasis on optimistic. But it is nothing quite like the miracle recovery we described a little over a month ago for IT organizations in the US and Canada. Still, it is not all bad. In Europe, we continue to see expected increases in spending on digital transformation, software as a service (SaaS), and cloud, indicating that IT organizations are not holding back on new investments, and they see a clear path toward a digital future. This research byte is a brief description of some of the findings in our European IT Spending and Staffing Benchmarks 2021/2022 study.
September, 2021
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Data Classification and Retention Adoption and Best Practices 2021
Creating a formal classification scheme is an important element in managing data for security, disaster recovery, and retention purposes. Yet, many organizations—even those that profess a commitment to protecting corporate and customer information—fail to implement data classification. This report begins by defining data classification and retention. We next study the adoption and practice levels and examine those by organization size and sector. We conclude with best-practice recommendations.
July, 2021
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Website Accessibility Adoption and Best Practices 2021
Website accessibility is a best practice requiring the use of inclusive website design to facilitate use by people with disabilities, including visual, hearing, motor skills, or cognitive impairment. When this practice is followed formally and consistently, the experience is improved for people with disabilities who can better understand, navigate, and interact with an organization’s websites. In this report, we study the adoption and practice levels for website accessibility and examine those by organization size and sector. We conclude with practical recommendations for getting started with website accessibility.
August, 2021
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Pandemic Gives Web Operations Outsourcing a Shot in the Arm
Web operations outsourcing is one of the most popular types of managed services. As the pandemic showed more than ever, organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. In doing so, many are turning to managed service providers that provide needed expertise. This Research Byte summarizes our full report on Web Operations Outsourcing Trends and Customer Experience.
August, 2021
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ERP Adoption Trends and Customer Experience 2021
Enterprise resource planning (ERP) systems have long been one of the most adopted and mature technologies we track, and new investment in ERP systems also remains relatively high. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report adoption and investment rates by sector and organization size. We also measure customer experience in terms of the success rates for return on investment and total cost of ownership. We identify the functional areas where organizations are planning or considering making new investments in ERP. We also examine where ERP systems are deployed as well as their typical age and length of time between version upgrades. We wrap up with recommendations for improving the ROI of ERP.
August, 2021
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Web Operations Outsourcing Trends and Customer Experience 2021
Web operations outsourcing is one of the most popular types of managed services. As the pandemic showed more than ever, organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. To help IT executives better assess their options, this report analyzes the percentage of organizations outsourcing web operations (frequency), the average amount of work outsourced (level), and the change to the amount of work being outsourced (net growth trend). We also present data on cost and service experience and how these trends differ by organization size and sector. We conclude with recommendations on how to engage with a web, e-commerce, or electronic data interchange (EDI) service provider.
August, 2021
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Benefits of Accessible Websites Far Surpass Just Doing the Right Thing
Website accessibility is a best practice requiring the use of inclusive website design to facilitate use by people with disabilities, including visual, hearing, motor skills, neurological, or cognitive impairment. But here is a fact that most companies do not comprehend: The benefits of website accessibility include a number of benefits to the organization itself. This Research Byte identifies those benefits while summarizing our full report on website accessibility best practices.
August, 2021
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Acumatica Ramps up Integrations, Crosses 8,000-Customer Threshold
Cloud-based enterprise resource planning (ERP) vendor Acumatica is a rapidly rising star in the midmarket ERP world, and for some time the Seattle-based company has been looking to play in a bigger arena. The company hosted its user and customer conference in sweltering Las Vegas earlier this week, its first in-person event since the start of the pandemic. It announced many new features and impressive customer growth.
July, 2021
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The Recovery of IT Spending in 2021
It is nothing short of a miracle. No, not just the vaccines. Producing a vaccine in a year against a novel virus was a miracle. But the other miracle was reshaping the entire global economy practically overnight. Many organizations went to fully working at home over a weekend. Everything any consumer needed from healthcare to home improvement could be shipped to their doorstep. The economy went digital, and there is no going back. So even where vaccine rollouts are slow and lockdowns are still in place, IT budgets are going up. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2021/2022 study.
July, 2021
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