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Worldwide IT Spending and Staffing Outlook for 2020
Although IT leaders worldwide have a positive outlook for the global economy, that outlook seems a bit tinged with frustration compared to previous years. This report, based on our Q4 survey, provides data on the global and U.S./Canadian trends for IT spending and staffing in 2020. This year, our report assesses IT operational and capital spending plans, executive priorities for IT investment, and plans for hiring, outsourcing, and pay raises for IT organizations worldwide and in the U.S. and Canada. (34 pp., 24 fig.)
January, 2020
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IT Leaders on Edge as Budgets Continue Only Modest Gains
Here at the end of 2019, we find that IT leaders worldwide have a positive outlook for the global economy. Nevertheless, hat outlook is tinged with frustration compared to previous years. It is not exactly that leaders fear a recession (though an increasing number do) so much as they are becoming fed up with years of modest increases and not-so-modestly increasing demands for service. This research byte summarizes the full report, Worldwide IT Spending and Staffing Outlook for 2020.
January, 2020
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Help Desk Staffing Ratios 2020
The help desk not only plays a key role in maintaining user productivity, it also serves as the day-to-day face of the IT organization. This report provides staffing benchmarks for the help desk (service desk), which took a significant jump this year. We look at the trend in help desk staffing over a five-year period and provide four benchmarks by organization size and sector: help desk staff as a percentage of the IT staff, users per help desk staff member, applications per help desk staff member, and first-call resolution rate.
January, 2020
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Amid Changes, Communications Support Staff Increases
Corporate communications systems have become more sophisticated in recent years. As a result, it is becoming more difficult to determine how to staff the role of supporting them. As such, the size of the communications system support staff as a percentage of the IT staff has been prone to large fluctuations in recent years. This Research Byte provides a summary of our full report on communications support staffing ratios.
January, 2019
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Covid-19 Pandemic Boosting Demand for Web/E-commerce Personnel
Web/e-commerce support personnel have been increasing as a share of the typical IT staff over the past five years. And now, as a result of the COVID-19 pandemic, this IT staff position is getting a big boost as organizations are having to increase their digital interactions with customers, partners, and suppliers.This Research Byte summarizes the five-year trend in web/e-commerce staffing ratios.
April, 2020
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Communications System Support Staffing Ratios 2019
Corporate communications systems—which include email, messaging, videoconferencing, unified communications, and other communications systems—have become more sophisticated. The communications system support headcount as a percentage of the IT staff increased in 2018, for a variety of reasons. IT organizations, therefore, can benefit from a periodic assessment of their communications system support staffing levels. This study uses three metrics to make that assessment: support staff as a percentage of the IT staff, percentage of support staff in relation to organization size, and support staff spending per user.
January, 2019
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Web/E-Commerce Staffing Ratios 2020
Web/e-commerce support personnel play a critical role in organizations, and that has become even more clear in the midst of the COVID-19 pandemic. Even before the coronavirus, the percentage of the IT staff dedicated to web/e-commerce functions rose in 2019, spiking to the highest percentage in five years. In this report, we provide benchmarks for staffing functions related to web and e-commerce development and operations. We benchmark web staffing with two ratios: web/e-commerce staff as a percentage of the IT staff and users per web/e-commerce staff member. Benchmarks are provided by organization size. We also assess the influence of sector on web/e-commerce staffing. (21pp., 8 fig.)
April, 2020
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Application Maintenance Staffing Ratios 2019
As an organization’s application portfolio grows, the application maintenance role becomes a more critical function and IT organizations can benefit from periodic assessment of their staffing levels. This report uses three metrics to make that assessment: application maintenance staff as a percentage of the IT staff, users per application maintenance staff member, and applications per application maintenance staff member.
March, 2019
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Application Maintenance Staff Getting Pulled in Two Directions
The share of the typical IT staff devoted to applications maintenance declined this year.. However, this metric is not yet showing a trend and is fluctuating as organizations grapple with expanding software portfolios at the same time they are converting some of their portfolios to SaaS, which should require less of a maintenance effort. This Research Byte provides a summary of our full report on application maintenance staffing ratios.
March, 2019
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How CIOs Risk Becoming Irrelevant
During the late 1990s the median IT organization in North America experienced double-digit IT operational budget growth. Even as recently as 2006 to 2008, IT budgets were growing in the 4% to 5% range. But today, IT budgets are growing only 2 % at the median and the outlook for 2012 is unchanged.
December, 2011
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ERP Support Staffing Requirements—Consider All Factors
Right-sizing the support staff for an ERP system can be complicated. This is because users per ERP support staff member varies widely due to many factors: type of ERP system, its age, the extent of modification, company sector, and more. It is a moving target, and understanding IT support requirements for ERP systems is vital for IT leaders. This Research Byte provides a summary of our full report on ERP staffing ratios.
May, 2019
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A Tug of War in Help Desk Staffing
Help desk staffing is in a state of flux right now, and right now increasing demands from the business are driving up headcount. In fact, the help desk staffing ratio took a big jump in 2019, bringing it to its highest level in the past five years. Some help desk roles are being expanded, but it remains to be seen if other factors will reduce demand for this important function. This Research Byte summarizes our full report on help desk staffing ratios.
January, 2020
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ERP Support Staffing Ratios 2019
For many IT organizations, enterprise resource planning (ERP) systems are at the center of the application portfolio. In this report, we analyze ERP support requirements in several ways. First, we look at the ERP support staffing ratio, which is the number of ERP users divided by the number of ERP support personnel. We then assess this ratio by the size of the ERP installation. We also examine the data to determine the ratios by vendor: SAP, Oracle E-Business Suite, Oracle JD Edwards, Microsoft, Infor, and “all other” ERP systems.
May, 2019
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Business Continuity under a Pandemic Scenario
Pandemics are fundamentally different from the disasters commonly envisioned in disaster recovery and business continuity plans. The most recent threat of the Wuhan coronavirus highlights the fact that most organizations are not prepared for a pandemic scenario. This updated report outlines the specific ways in which pandemics are different from other types of disasters. It suggests three planning scenarios, and it outlines specific actions that IT risk managers should consider to prepare for them. If adequately prepared, the IT group will be able to continue to support critical business functions, and it can provide solutions to help the organization get through a pandemic.
February, 2020
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Why Have IT Manager Staffing Levels Suddenly Become More Volatile?
The ratio of IT managers to total IT staff has been a remarkably steady metric over the years. Nevertheless, this staffing ratio took a jump last year and fell back again this year. Although economic conditions can explain some of the volatility, there are other factors at work. This Research Byte examines possible causes.
August, 2019
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