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IT Spending and Staffing Benchmarks 2019/2020: Chapter 27: Hospital Subsector Benchmarks
Chapter 27 provides benchmarks for hospitals. The 30 respondents in this subsector range in size from $60 million to $16 billion in annual revenue. This category includes community hospitals, university hospitals, nonprofit hospitals, health clinics, healthcare systems, and regional healthcare providers. [Full Study Description]
July, 2019
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IT Spending and Staffing Benchmarks 2019/2020: Chapter 28: City and County Government Subsector Benchmarks
Chapter 28 provides benchmarks for city and county governments. This chapter is concerned with the IT workings of city or county governments and not individual agencies within larger governments (which can be found in Chapter 30). The 23 respondents in this subsector have annual operating budgets ranging from $60 million to $68 billion. [Full Study Description]
July, 2019
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IT Spending and Staffing Benchmarks 2019/2020: Chapter 29: Government Agency Subsector Benchmarks
Chapter 29 provides benchmarks for federal, state, and regional government agencies. The category includes public health agencies, courts and law enforcement agencies, organizations that provide IT services to government agencies, social service agencies, state parks, lotteries, and other federal, state, and regional government units. The 18 respondents in the sample have operating budgets that range in size from $52.6 million to about $40 billion. [Full Study Description]
July, 2019
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IT Spending and Staffing Benchmarks 2019/2020: Chapter 30: Logistics Subsector Benchmarks
Chapter 30 provides benchmarks for logistics providers. The 18 respondents in this sample range in size from $52 million to about $40.7 billion. The sector is comprised of logistics companies that transport goods, including refined petroleum distributors, national moving or courier companies, freight transportation companies, supply chain logistics providers, and other logistics companies. [Full Study Description]
July, 2019
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IT Spending and Staffing Benchmarks 2019/2020: Chapter 31: Higher Education Subsector Benchmarks
Chapter 31 provides benchmarks for higher-education institutions. The sector includes public and private colleges and universities, business and medical schools, and for-profit institutions. The 16 respondents in the sample have annual revenues ranging in size from about $50 million to $1.6 billion. [Full Study Description]
July, 2019
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IT Spending and Staffing Benchmarks 2019/2020: Bundle A: Chapters 2, 3A, 3B, 3C (Composite and Organization Size Benchmarks)
This special bundle of our IT Spending and Staffing Benchmarks 2019/2020 study combines Chapter 2 (Composite benchmarks) plus the three chapters of benchmarks by organization size. Chapter 3A provides benchmarks for small organizations, across all sectors (those with IT operational budgets of less than $5 million). Chapter 3B provides benchmarks for midsize organizations, across all sectors (IT operational budgets of $5 million to less than $20 million). Chapter 3C provides benchmarks for large organizations, across all sectors (IT operational budgets greater than $20 million). For a complete description of all metrics, please see the full study description. (383 pp., 217 figs.) [Full Study Description]
July, 2019
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SaaS Adoption Trends and Customer Experience 2019
Software as a service (SaaS) has now become the standard choice for most new software deployments, and in many categories already has surpassed on-premises software in terms of new sales. This report quantifies the current investment trends for SaaS and identifies the benefits driving companies to expand their SaaS implementations. It also identifies which of a wide variety of SaaS applications are driving adoption and assesses adoption and investment trends by organization size. Finally, we examine the positive ROI and TCO experience of adopters and conclude with practical advice for those considering deployment of SaaS solutions. (21 pp., 11 fig.) [Research Byte]
June, 2019
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Companies Shift Gears in Their Adoption of SaaS
It is not unusual for technologies such as software as a service (SaaS) to have years of steadily growing adoption. However, it catches our attention when a technology as mature as SaaS takes a big leap forward. In other words, SaaS had strong adoption in the past, but now it is accelerating. This Research Byte provides a summary of our full report on SaaS adoption trends and customer experience.
June, 2019
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Salesforce Snaps Up Tableau, Seeks to Make Up Ground in Data Analytics
Technology giants have gone on a data-analytics spending spree of late, but the biggest so far has been Salesforce’s deal to purchase data-analytics pioneer Tableau Software for more than $15 billion. But how will Tableau fit in with Salesforce’s existing analytics efforts? Salesforce launched its data analytics platform, Einstein, in 2016 and also partnered with IBM’s Watson shortly after. Will Tableau be a good fit with the CRM leader, or will it be three’s a crowd?
June, 2019
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Getting ERP Users to Upgrade—Cloud vs. Traditional Systems
One of the great challenges facing traditional ERP vendors is getting customers to keep up with the latest version. Cloud ERP systems are supposed to solve this problem, by making the vendor responsible for upgrades and keeping all customers on a single version. However, sometimes, even SaaS providers need to make changes that are so significant and potentially disruptive that customers resist the change. This Research Byte describes how one such cloud ERP provider is meeting this challenge.
June, 2019
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Supply-Chain Veteran Helps Fine-Tune Oracle Cloud Infrastructure
Oracle is playing catch-up with the biggest cloud-infrastructure players, but recently it has seen more companies embracing its second-generation Oracle Cloud Infrastructure (OCI). One is supply-chain software provider Manhattan Associates, which is pushing Oracle to build out critical features of OCI for Manhattan's most demanding workloads. In this Research Byte, we look at how Manhattan is using OCI and the benefits and challenges for Oracle.
May, 2019
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What Is Digital Transformation, and How Do We Get There?
In enterprise technology, digital transformation is a hot topic. But what does it really mean? This Research Byte provides a simple definition of digital transformation, breaks down the main types of digital transformation, and recommends an approach for developing a digital transformation strategy.
May, 2019
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Database Administration Outsourcing Trends and Customer Experience 2019
Database administration outsourcing often leads to satisfied customers who save money. But compared with other outsourcing categories in our study, the use of database administration service providers is not a widely practiced strategy. To help IT executives understand their options, this study examines adoption trends in database administration outsourcing. We report on the percentage of organizations outsourcing database administration (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for customer cost and service experience and show how these trends differ by organization size and sector. We conclude with recommendations for improving the effectiveness of database administration outsourcing. (17 pp., 8 fig.) [Research Byte]
April, 2019
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DBA Outsourcing a Success Nobody Seems to Want
Database administration outsourcing often leads to satisfied customers who save money. But despite that track record, the use of DBA service providers is not widely practiced. As companies becoming increasingly data-driven, the database becomes the crown jewels for the organization. Even in the face of success, many companies are choosing to keep their database administration in-house. This Research Byte provides a look at the outsourcing frequency in context of our full report, Database Administration Outsourcing Trends and Customer Experience.
April, 2019
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Customers Cooking with Cloud ERP but More Ingredients Needed
In recent years, cloud ERP provider Oracle NetSuite has been gaining small clusters of customers in certain sub-industries. For example, it has recently found itself with several customers in the bakery industry, a subvertical of process manufacturing. In this Research Byte we look at the benefits as well as the challenges in meeting the needs of such sub-industries.
April, 2019
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