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Business Analyst Staffing Hits Plateau
Business system analysts represent a rising element within the IT staff as organizations automate or outsource routine work and focus internal staff on delivering business value. This Research Byte looks at the trend in changing staffing ratios for business analysts over the past six years, specifically, the ratio of the function to total IT staff. We look at the reasons behind the most recent changes, and what these benchmarks mean in terms of the current general strategy for the staffing this function.
October, 2012
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Business Analyst Staffing Ratios 2012
Business system analysts represent a rising element within the IT staff as organizations automate or outsource routine work and focus internal staff on delivering business value. An important first step in planning to staff this function is to understand the number of business analysts that today's IT organizations typically employ. We assess staffing levels for the business analyst using three metrics. These include business analysts as a percentage of the IT staff, business analysts as a percentage of the application group, and applications per business analyst. We also present ratios by organization size and sector. (17 pp., 6 figs.) [Research Byte]
October, 2012
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Tablets Penetrate Corporate Market, But Not Yet Displacing PCs
Tablet computing is an emerging technology with growing potential for application in the business arena, though it is still quite fresh from an adoption standpoint. In this Research Byte, we look at the shape of early adoption of this technology, and where and why IT departments are currently being called upon to offer IT support.
October, 2012
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Corporate IT Still Picks Up the Tab
IT executives today are being challenged to become more cost transparent and show their value to the business. Adopting a robust chargeback strategy can be an important step in that direction. This Research Byte looks at the four-year trend in the percentage of organizations charging back their IT spending.
October, 2012
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Current Trends in IT Chargeback Practices
IT executives today are being challenged to become more cost transparent and show their value to the business. Adopting a robust chargeback strategy can be an important step in that direction. This study provides data on the frequency and level of IT chargeback practices among IT organizations. We look at the four-year trend in the percentage of organizations charging back IT expenses and the average percentage of IT budget being charged back. We also assess the influence of organization size and sector on chargeback practices. Our analysis includes a discussion of methods, purpose, and best practices for implementing chargeback systems. (15 pp., 7 figs.) [Research Bytes]
October, 2012
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Network Operations Outsourcing Gets Positive Rating for Service
A global workforce, demanding customers, and growth of cloud computing raise the question of whether or not to outsource network operations. This Research Byte shows how we rate network operations on the basis of frequency, level, growth trend, volatility, ROI success, and TOC success.
October, 2012
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Network Operations Outsourcing Trends and Customer Experience 2012
This study examines adoption trends in the outsourcing of network operations. We report on the percentage of organizations outsourcing network operations (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend and volatility). We also present the cost- and service-success ratings, which provide insight into the potential risks and rewards IT organizations take in turning to outside service providers. We show how these trends differ by organization size and sector, and provide recommendations for engaging with network outsourcing service providers. (12 pp., 8 figs.) [Research Byte]
October, 2012
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How to Optimize Your ERP System
Frank Scavo, president of Computer Economics, gave a keynote presentation on the subject of ERP optimization at the Manufacturing ERP Experience conference in Cleveland. This Research Byte provides a quick introduction to the subject of ERP optimization and a link to a video of the keynote.
October, 2012
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Help Desk Staffing Suffers Minor Setback
Demands on the help desk are changing with mobile technologies, expanded service desk responsibilities, and the desire to increase first-call resolution rates. This Research Byte provides an analysis of the trend followed by help desk staffing ratios from 2007 to 2012, looking at the ratio of help desk staff as a percentage of the total IT staff.
October, 2012
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Help Desk Staffing Ratios 2012
Demands on the help desk are changing with mobile technologies, expanded service desk responsibilities, and the desire to increase first-call resolution rates. This study provides metrics for benchmarking help desk staffing levels in the current environment. We look at the trend in help desk staffing over a four-year period and provide two benchmarks by organization size: help desk staff as a percent of the IT staff and users per help desk staff member. Because the end-user support function is organized in different ways, we also provide benchmarks for the combined help desk/desktop support staff. We conclude with recommendations on optimizing help desk staffing levels. (17 pp., 7 figs.) [Research Byte]
October, 2012
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IT Management Best Practices 2012/2013
As IT management matures as an organizational function, certain policies and disciplines show up again and again in the best-run IT organizations. In this study, we examine the maturity levels and growth rates of 15 selected IT management practices: IT steering committees; IT change control boards; disaster recovery testing; IT security policy compliance audits; IT strategic planning; user satisfaction surveys; project management office; IT spending benchmarking; IT performance metrics; project portfolio management; IT asset management systems; post-implementation audits; IT Infrastructure Library (ITIL); IT balanced scorecard; and open source contributions. (30 pp., 19 figs.) [Full Report Description and Sample Pages]
September, 2012
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IT Outsourcing Statistics: 2012/2013
This major study reports current levels of outsourcing by U.S. and Canadian organizations for 11 IT functions: application development, application hosting, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations,and web/e-commerce systems. Among the dozens of outsourcing metrics, we report the percentage of organizations that outsource the function (frequency), the average percentage of work outsourced (level), the change in level of outsourcing over the past year (trend), the outsourcing cost and service experience compared to in-house delivery, and the outsourcing frequency and level by organization size and sector. (111 pp., 100 figs.) [Full Report Description and Sample Pages]
September, 2012
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QA Staffing Withstands Test of Time
The skills of a capable IT quality assurance group are essential to improving IT processes in general and application development and maintenance in particular, yet determining the appropriate level of QA staffing is often difficult. This Research Byte presents the six-year trend in quality assurance staff as a percentage of total IT staff.
August, 2012
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IT Quality Assurance and Testing Staffing Ratios 2012
The skills of a capable IT quality assurance group are essential to improving IT processes in general and application development and maintenance in particular, yet determining the appropriate level of QA staffing is often difficult. This study provides benchmarks for staffing the QA function. In our overview, we present the six-year trend in QA and testing staffing and the percentage of organizations that staff this function. We then provide three benchmarks by organization size: QA staff as a percentage of the IT staff, QA staff as a percentage of the application group, and developers per QA staff member. We conclude with recommendations for improving the effectiveness of the quality assurance function within the IT organization. (15 pp., 6 figs.) [Research Byte]
August, 2012
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Security Threats May Be Rising, But Security Staffing Is Not
Maintaining strong security does not necessarily require an expansion of IT staff dedicated to security. In fact, IT security staffing as a percentage of total IT staff has remained relatively steady over a number of years. In this Research Byte, we look at the six-year trend in IT Security Staff as a percentage of the total staff.
August, 2012
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