Grid View
List View-
IT Spending and Staffing Benchmarks 2012/2013: Bundle A: Chapters 2, 3A, 3B, 3C (Composite and Organization Size Benchmarks)
This special bundle of our IT Spending and Staffing Benchmarks 2012/2013 study combines Chapter 2 (Composite benchmarks) plus the three chapters of benchmarks by organization size. Chapter 3A provides benchmarks for small organizations, across all sectors (those with IT operational budgets of $5 million or less. Chapter 3B provides benchmarks for midsize organizations, across all sectors (IT operational budgets of $5 million to $20 million). Chapter 3C provides benchmarks for large organizations, across all sectors (IT operational budgets greater than $20 million).For a complete description of all metrics, please see the full study description. (76 pp., 52 figs.) [Full Study Description]
June, 2012
-
CRM Adoption Rate Jumps
Customer relationship management (CRM) systems have become one of the most widely adopted categories of enterprise applications. This Research Byte shows the three-year trend in CRM adoption and new investment spending, based on from data in our full report on current trends in CRM adoption and customer experience.
June, 2012
-
Current Trends in CRM Adoption and Customer Experience
Rising customer expectations, current economic conditions, and new technologies are driving increasing adoption of customer relationship management (CRM) systems. This study helps IT executives make better decisions regarding CRM investments by analyzing current trends in CRM adoption along with the associated risks and rewards. We show the three-year trend in the CRM deployment as well as the worldwide adoption and investment rates by sector, organization size, and geography. We also measure CRM customer experience in terms of the success rates for return on investment (ROI) and total cost of ownership (TCO). Finally, we assess CRM investment levels for new implementations and improvements to existing systems. We wrap up with our recommendations for improving the ROI of CRM. (19 pp., 12 figs.) [Research Byte]
June, 2012
-
Applications Drive IT Spending in Utility Sector
Gas and electric utilities make considerable investments in information technology. They are IT intensive, and spend a higher percentage of their IT budgets on applications than the typical company. In this Research Byte, we disclose four key findings from our study, Comparative Analysis of IT Spending by Energy Utilities.
May, 2012
-
Comparative Analysis of IT Spending by Energy Utilities
Gas and electric utilities make considerable investments in information technology. In this study, we take a special look at IT spending and staffing in the utility sector by comparing key, high-level metrics against a broad sample of organizations. For the comparative analysis, we use three measures of IT intensity: IT spending as a percentage of revenue, IT spending per user, and application spending per user. To determine where spending differs, we break down IT spending into five functional areas: IT management, applications, data center, network, and end-user support. We also examine IT staff headcount by those same functional areas. (14 pp., 6 figs.) [Research Byte]
May, 2012
-
Remote Database Administration Stands Test of Time
Database administration outsourcing is an often-overlooked strategy for controlling costs related to the maintenance and support of databases. This Research Byte looks at the four-year trend in frequency of DBA Outsourcing.
May, 2012
-
Database Administration (Remote DBA) Outsourcing Trends
Database administration outsourcing is an often-overlooked strategy for controlling costs related to the maintenance and support of databases. This study examines adoption trends in database administration outsourcing. We report on the percentage of organizations outsourcing database administration (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for the customer's cost and service experience. Finally, we show how these trends differ by organization size and sector, and examine the role that offshore service providers play in the outsourcing of database administration. (21 pp., 14 figs.) [Research Byte]
May, 2012
-
Overcoming Common Mistakes in Benchmarking Your IT Spending Levels
Benchmarking is a popular way for IT organizations to justify their IT budgets and focus their efforts for continuous improvement. But IT managers sometimes make critical mistakes that lead to dissappointing outcomes. This Research Byte outlines five common mistakes in benchmarking IT spending and staffing levels, and discusses best practices for benchmarking.
May, 2012
-
IT Management Staffing Up Slightly
Over the long term, technology enables businesses to flatten bureaucracies and push responsibility down the organizational chart. Nevertheless, the ratio of IT managers to IT staff has risen slightly over the past five years. Workforce reductions, outsourcing, and rising productivity may be contributing to growth in managers as a percentage of total staff.
April, 2012
-
IT Management and Administration Staffing Ratios 2012
Having an appropriate number of managers is essential for a smooth-running IT department. A top-heavy organization can become bureaucratic, while an organization with too few managers can become chaotic and unable to focus on long-term objectives. To benchmark IT management, we report IT managers as a percentage of the IT staff and the number of users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff. We also report metrics for IT finance (including vendor management and procurement) staff and for clerical staff. (18 pp., 10 figs.) [Research Byte]
April, 2012
-
Cloud Players Storm the Gates of ERP
Market acceptance of cloud applications, otherwise known as software-as-a-service (SaaS), is growing, and it is now storming the last fortress of on-premises applications -- ERP. This Research Byte discusses the importance of understanding the difference between cloud-based and hosted ERP systems.
April, 2012
-
Choosing Between Cloud and Hosted ERP, and Why It Matters (2012)
Cloud-based applications are storming the last fortress of on-premises applications—ERP—and some traditional ERP vendors are responding to this threat with hosted versions of their on-premises systems. While hosted ERP delivers some of the same benefits, potential customers need to appreciate the significant differences with cloud ERP systems. This report aids enterprises in understanding the differences so that they can choose the best option. It explores the five essential characteristics of cloud computing, the emerging benefits of ERP in the cloud, and market acceptance of cloud ERP. It concludes with practical recommendations for buyers considering cloud or hosted ERP. [Research Byte]
April, 2012
-
Life Science IT Spending Driven by Greater Infrastructure Requirements
As with many high-tech enterprises, life science companies make considerable investments in information technology. This Research Byte outlines four key findings from our comparative analysis of the IT spending in life sciences organizations.
April, 2012
-
Comparative Analysis of IT Spending in the Life Sciences
As with many high-tech enterprises, life science companies make considerable investments in information technology. In this study, we look at IT spending and staffing in the life science sector by comparing key, high-level metrics against a broad sample of organizations. For the comparative analysis, we use three measures of IT intensity: IT spending a percentage of revenue, IT spending per user, and application spending per user. To determine where spending differs, we break down IT spending into five functional areas: IT management, applications, data center, network, and end-user support. We also examine IT staff headcount by those same functional areas. We conclude with our assessment of where life science organizations should focus their efforts to improve IT performance. (13 pp., 6 figs.)[Research Byte]
April, 2012
-
Desktop Support Outsourcing Takes a Hit
Companies can reduce costs through outsourcing the desktop support function, but caution is advised as service received by IT users can decline as well. In this Research Byte we assess the five-year trend in frequency of desktop support outsourcing to understand the current climate surrounding this strategy.
April, 2012
All Subscriptions
Search results for "" ( 5626 )
