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ERP Support Staffing Ratios 2011
ERP systems can be major investments requiring substantial effort for implementation. Yet many organizations do not realize that the total cost of ownership of an ERP system is composed largely of ongoing support. While initial license fees and consulting services required to implement the system are one-time investments, the cost of support personnel recurs year after year. This study presents the number of ERP users per ERP support staff member by size of installation, software vendor, and age of installation. It also assesses factors that impact the productivity of ERP support staff and makes recommendations for optimizing ERP support staffing. (15 pp., 5 figs.) [Research Byte]
November, 2011
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Data Warehouse Staff Holds Its Own
For businesses today, properly scaling business intelligence applications while controlling support costs is a difficult challenge. This Research Byte presents the three-year trend in data warehouse and business intelligence staff as average percentage of IT staff.
November, 2011
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Data Warehouse and Business Intelligence Staffing Ratios
For businesses today, properly scaling business intelligence applications while controlling support costs is a difficult challenge. This study provides benchmarks for staffing the data warehouse (DW) and business intelligence (BI) functions. We provide the ratio of DW/BI staff to total IT staff for the composite sample and by organization size and sector. We also present two other metrics for benchmarking this function: applications per DW/BI staff member and terabytes of storage per DW/BI staff member.(19 pp., 11 figs.) [Research Byte]
October, 2011
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Desktop Support Staffing Ratios 2011
This study provides benchmarks for desktop support staffing, using two metrics: desktop support staff as a percentage of IT staff and PCs per desktop support staff member. We also assess these ratios by organization size and sector. In addition, we provide benchmarks for organizations with combined desktop support and help desk functions. We conclude with strategies for improving the efficiency of desktop support staff. (20 pp., 11 figs.) [Research Byte]
October, 2011
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IT Help Desk Outsourcing Trend and Customer Experience
Companies can dramatically reduce costs through outsourcing the help desk function, but caution is advised. Service levels can decline as well. In this study, we measure help desk outsourcing activity in four ways: outsourcing frequency, outsourcing amount, outsourcing cost experience, and outsourcing service experience. The study also examines the rate at which organizations use offshore service providers and the amount of work typically offshored. Finally, the report examines the five-year trend in help desk outsourcing frequency and amount to determine whether the outsourcing of this function is growing or shrinking. (20 pp., 14 figs.) [Research Byte]
October, 2011
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Desktop Support Staffing Gets a Bump
Desktop support staff can be essential to keeping operations running smoothly throughout an entire organization, but what is the optimum level of support? This Research Byte provides data on the average ratio of desktop support staff to total IT staff since 2007.
October, 2011
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Help Desk Outsourcing in Retreat
While companies can dramatically reduce costs through outsourcing the help desk function, the frequency of help-desk outsourcing has been in decline over the course of the recession. This Research Byte looks at the five-year trend in help desk outsourcing and provides a synopsis of the contents in our help desk outsourcing study.
October, 2011
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IT Spending on Outsourcing Flattens Out
During the recession, spending on outsourcing as a percentage of total IT spending rose as IT executives wrestled with hiring freezes and the need for flexibility. This year, the rise in outsourcing is taking a break as IT budgets regain their equilibrium, as shown in the Computer Economics IT Outsourcing Statistics 2011/2012 study.
October, 2011
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IT Outsourcing Statistics 2011/2012
This major study reports current levels of outsourcing by U.S. and Canadian organizations for 11 IT functions: application development, application hosting, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. Among the dozens of metrics, we report the percentage of organizations that outsource the function (frequency), the average percentage of work outsourced (level), the change in level of outsourcing over the past year (trend), the percentage finding cost and quality of service greater or less than doing the same work in-house, and the percentage of outsourced work performed offshore. (109 pp., 91 figs.) [Full Report Description and Sample Pages]
October, 2011
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Vendor Discount Report (October 2011)
Market intelligence on current discounting practices for business equipment can be difficult obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, HP, Apple, and others. Includes a downloadable PDF workbook of over 400 individual deals used in the report to calculate average discounts and soft cost statistics. (14 pp., 12 figs.).
October, 2011
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ERP in the Lead, But Mobile Apps Gaining Ground
While ERP software is attracting more IT investment than any other technology in the enterprise today, the technology that is rising the fastest in the enterprise is mobile applications, according to the Computer Economics Technology Trends 2011/2012 study.
September, 2011
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Technology Trends 2011/2012
The use of IT in business is rapidly evolving, with new technologies and IT initiatives shifting in popularity from year to year. But which technologies justify investment? This study assists IT executives in planning for use of new technologies in light of the adoption and economic experiences of those that have already implemented them. Technologies covered include ERP, CRM, supply chain management, human resource management systems (HRMS), business intelligence (BI), mobile applications, enterprise collaboration, environmental management solutions, legacy system renewal, software as a service (SaaS), infrastructure as a service (IaaS), platform as a service (PaaS), unified communications, desktop virtualization, Microsoft Windows 7, and tablet computers. Read the full report description for more information. (61 pp., 50 figs.) [Full Description and Sample Pages]
September, 2011
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Investment in Unified Communications Stalls for the Moment
Unified communications continues to mature as more applications emerge and organizations build out their UC solution suites. This Research Byte shows the three-year trend in UC investment and adoption for the US and Canada. The metric sheds light on current adoption and investment levels as well as the recent swings it has seen.
September, 2011
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Unified Communications Adoption Trends and Economic Experience
In this report, Constellation Research Group analyst Elizabeth Herrell, an expert in business communication technology, assesses trends in unified communications. Herrell presents current data on worldwide enterprise adoption of this multifaceted technology by global region, sector, and organization size along with the economic experience of enterprise adopters. In her analysis of the latest Computer Economics survey data, Herrell presents her predications on near-term technology trends and gives IT executives advice on planning and implementing solutions in this rapidly advancing technology area. (16 pp., 10 figs.) [Research Byte]
September, 2011
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Business Analyst Staffing Takes About Face
The ranks of business analysts have been rising. An important first step in planning to staff this function is to understand the number of business analysts today's IT organizations typically employ. This Research Byte provides statistics on business analysts as an average percentage of total IT staff for the last five years, showing not only an important perspective on the size of the business analyst staff, but also context that shows how staffing for this function is changing.
September, 2011
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