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IT Keeps Lid on Disaster Recovery Spending
How much should an IT organization be spending on its disaster recovery efforts? This Research Byte presents data on disaster recovery spending as an average percentage of the overall budget for organizations and how this statistic has changed over the last five years. It analyzes the reasons for this change and what this means for where disaster recovery is headed.
February, 2011
Year Ahead to Feel Like Recovery for IT Workers
According to our study of IT salaries as reported in the Computer Economics IT Salary Report 2011, the typical IT worker this year will receive a 2.3% boost in pay. However, we do not anticipate median salary levels for most functions to climb much, if at all, over 2010 levels. High unemployment rates in general and continued pressure to restrain hiring will mean labor for many IT functions will remain in ample supply.
January, 2011
2011 IT Salary Report
The Computer Economics 2011 IT Salary Report provides base salaries plus bonus pay for 65 specific IT job positions in up to 397 U.S. metropolitan areas, which IT managers can use to determine appropriate compensation in their geographic area. Compensation levels are provided at the 25th percentile, median, and 75th percentile. The salary tables are offered in a searchable Excel workbook. The first chapter, the executive summary, highlights staffing, salary, and pay-raise trends for 2011 by function and assesses the impact of current economic conditions on turnover rates and training budgets. It also has job descriptions for the job functions in this study. (29 pp., 7 figs., plus 20,000+ row Excel workbook) [Full Description and Free Executive Summary]
January, 2011
2011 IT Spending Survey: Call for Participants
Our new IT Spending and Staffing survey is now underway, and we're looking for qualified IT managers to participate. If you qualify and you complete the online survey, we'll send you nearly $2,500 in research publications (including the composite benchmarks from this study), at no charge. Learn more and apply now.
January, 2011
Some Help Desks Get Little Support
IT help desk operations may be taking on more responsibilities than ever before, but enterprises nevertheless vary widely in their support of this vital function. This Research Byte reports on help desk spending per user, based on our study, Help Desk Benchmarks 2011.
January, 2011
Help Desk Benchmarks 2011
The IT help desk is under pressure to maintain higher level of customer service while constraining costs. This study is designed to help technical service managers benchmark their help desk metrics against those of other IT organizations to establish baseline performance, identify gaps in unit costs and productivity, and improve operational effectiveness. This five chapter study reports metrics for the worldwide composite sample, by organization size, and for the US/Canada. Australia/NZ Edition available separately. (82 pp., 68 figs.) [Full Report Description and Executive Summary]
December, 2010
Help Desk Benchmarks 2011: Australia/NZ Edition
The IT help desk is under pressure to maintain higher level of customer service while constraining costs. This study is designed to help technical service managers benchmark their help desk metrics against those of other IT organizations to establish baseline performance, identify gaps in unit costs and productivity, and improve operational effectiveness. This five chapter study reports metrics for the worldwide composite sample, by organization size, and for Australia/New Zealand region. (82 pp., 68 figs) [Full Report Description and Executive Summary]
December, 2010
IT Security Staffing Bounces Back
Security remains a high priority for IT organizations of all sizes, with most large and midsize organizations maintaining dedicated IT security personnel. This Research Byte shows the 4-year trend in IT security staff as a percentage of total staff.
December, 2010
IT Security Staffing Ratios 2010
In this study, we help IT executives assess their security staffing needs by providing benchmarks for security staffing levels. We do this by providing four metrics. These include security staff as a percentage of IT staff, IT security staff per infrastructure staff, users per IT security staff member, and network devices per IT security staff member. We also examine the number or organizations that have IT security staff and the frequency and amount of IT security outsourcing. We conclude with our assessment of current trends in security staffing. (20 pp.,10 figs.) [Research Byte]
December, 2010
IT Spending Improving Bit by Bit
After a dismal few years, can IT executives look to see signs of economic recovery in 2011? Our recent findings show a positive outlook on the horizon. This Research Byte forecasts a rise in IT operational spending in the year ahead.
December, 2010
Outlook for IT Spending and Staffing in 2011
This annual forecast provides guidance for IT executives as they firm up spending plans for the coming year. The study assesses the spending and staffing actions IT managers are currently taking and what they are including in their budget plans for the year ahead. Our outlook report provides 2011 forecasts for IT operational spending, IT capital spending, and IT hiring by organization size. We also forecast pay raises for IT workers. (23 pp., 19 figs.)[Research Byte]
December, 2010
Web Outsourcing Rebounds Sharply
Web/e-commerce outsourcing activity is up sharply. This Research Byte presents data from our report on Web/E-commerce Outsourcing Trends and Experience showing how the percentage of organizations outsourcing this function has changed over a four-year period.
December, 2010
Web/E-Commerce Outsourcing Trends and Experience 2010
Web/e-commerce outsourcing activity is up sharply. To help IT executives assess their options, this study reports the percentage of organizations outsourcing web/e-commerce operations (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on cost and service experience. The cost experience is the percentage of organizations that find outsourcing costs more, the same, or less than performing the function in-house. The service experience is the percentage that finds outsourcing delivers service that is worse, about the same, or better. We also show how these trends differ by organization size and sector and examine the role that offshore outsourcing plays in this market.(19 pp., 14 figs.) [Research Byte]
December, 2010
Users Rate Oracle Apps Support Unsatisfactory
Oracle Application customers are widely dissatisfied with the quality and cost of Oracleâs maintenance and support programs, but many nevertheless plan to give the vendor an increasing share of their IT budgets over the next three years.This Research Byte summarizes findings of a major study of Oracle customers on plans for Fusion, Sun, and third-party maintenance, among other issues.
November, 2010
Go-Forward Strategies for Oracle Application Customers
Customers of Oracle’s business applications face crucial decisions as the vendor seeks to substantially increase its applications, hardware, and service footprint within its accounts. To assist in those decisions, this study assesses customer satisfaction with Oracle support, plans for migration to Fusion applications, use of Sun hardware, consideration of third-party maintenance services, and forecasts for Oracle’s share of IT budgets. We present survey results for E-Business Suite, PeopleSoft, JD Edwards, and Hyperion. In addition, we provide application support staffing ratios for each application, which can be used for benchmarking and planning purposes. We conclude with recommendations as to how customers should move forward with Oracle applications. (51 pp., 30 figs.) [Research Byte]
November, 2010