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Robots on The Rise: RPA Investment Grows
Robotic process automation (RPA) is rapidly maturing, and it is gaining popularity as a way to make workers more productive, allowing them to spend more time on higher value tasks. Because people are the greatest cost in most companies, making workers more productive can do wonders for the bottom line. This Research Byte provides a summary of our full report on RPA adoption trends and customer experience.
June, 2021
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Robotic Process Automation Adoption Trends and Customer Experience 2021
Robotic process automation (RPA) is the use of software “robots” to automate processes that are normally performed by clerical or administrative users. This report provides an overview of RPA adoption and investment trends, providing data on how many organizations have solutions in place, how many are in the process of implementing it, and how many are expanding implementations. We also look at the return on investment (ROI) experience, total cost of ownership (TCO) experience, and considered or planned uses for new RPA investments. We conclude with important principles to apply in planning and implementing RPA solutions.
June, 2021
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IT Project Management Staffing Ratios 2021
In this study, we assess how many project managers a typical IT organization requires. We present five benchmarks: project managers as a percentage of the IT staff, project managers as a percentage of the application group, users per project manager, applications per project manager, and application programmers per project manager. Our analysis also includes the influence of organization size and industry sector. We conclude with recommendations on assessing the performance of the project management function.
May, 2021
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IT Help Desk Outsourcing Trends and Customer Experience 2021
The decision to turn over an IT organization’s help desk function to a service provider has a long and varied history. It is one of the services that helped establish the contemporary IT outsourcing industry. Even so, our research shows that help desk outsourcing is not as pervasive as one might think. In this report, we analyze the percentage of organizations outsourcing help desk (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on cost and service experience and on how these trends differ by organization size and sector. We conclude with some key questions to consider.
March, 2021
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What’s Behind the Decline in Help Desk Outsourcing?
The decision to turn over an IT organization’s help desk function to a service provider has a long history. Nevertheless, our research shows that it is not as pervasive as one might think. The percentage of organizations outsourcing their help desks at any level declined again for the third straight year. One factor behind the decline is that many support tasks have become easier to perform and can be done remotely. This Research Byte provides a summary of our full report on IT help desk outsourcing.
March, 2021
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Digital Masters 2021 RadarView™
The Digital Masters 2021 RadarView™ report addresses the need of enterprises to understand the tech-enabled transformation imperative and identify implementation services providers best-suited for complex transformation initiatives, supplying granular insights for each provider. The 83-page report also provides our point of view on how enterprises have changed the way they look at technology, outsourcing, and reprioritizing their digital investments.
May, 2021
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Third-Party Security Providers Evolve to Handle Diverse Threats
Security has become a major focus for IT leaders in 2021, and companies are now increasing their spending to secure the enterprise, including greater use of third-party security providers. This is because the threat landscape is evolving, as seen most recently in the Colonial Pipeline ransomware attack. This Research Byte summarizes our full report on IT security outsourcing trends.
May, 2021
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IT Security Outsourcing Trends and Customer Experience 2021
IT security has become a major focus for IT leaders in 2021. This is because the threat landscape is evolving with increased reliance on the cloud, a greater diversity in the IT service portfolio, more employees working from home, and a more burdensome regulatory environment. This report helps IT executives compare their outsourcing activity and experience with other IT organizations. We use three metrics to measure IT security outsourcing activity: how many organizations outsource IT security (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work outsourced (trend). We also measure the cost and service experience of organizations that outsource this function and determine how outsourcing activity and experience vary by organization size and sector. We conclude with recommendations.
May, 2021
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Risk and Compliance Services 2020-2021 RadarView™
The Risk and Compliance Services 2021 RadarView™ report provides information to assist enterprises in charting out their action plan for developing a robust governance, risk, and compliance (GRC) program. It identifies key global service providers and system integrators that can help organizations expedite their GRC tool adoption journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying strategic partners for their digital transformation journeys. The 90-page report also highlights key industry trends in the risk and compliance sector and Avasant’s viewpoint on them.
April, 2021
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Call Security: Our People Lack Awareness
Security training is a business best practice that involves the training of all IT and user personnel in a company’s security policies and procedures to increase awareness and ensure compliance. It is a highly advisable practice for every company. However, our report shows that too many adopters are only conducting security training in an informal manner, which can have dire consequences. This Research Byte provides a summary of our full report on security training best practices.
April, 2021
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US Aerospace & Defense Digital Services 2021-2022 RadarView™
The US Aerospace & Defense Digital Services 2021–2022 RadarViewTM report addresses the need for enterprises to understand the right action points to gain competitive advantage. It also identifies key service providers and system integrators serving in the United States that can help enterprises in their business transformation. It also brings out detailed capability and experience analyses of leading vendors to assist aerospace and defense companies in identifying strategic partners for their digital transformation journeys. The 84-page report also highlights key industry trends and the industry outlook in the aerospace and defense space and Avasant’s viewpoint on them.
May, 2021
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Security Training Adoption and Best Practices 2021
Security training is a business best practice that involves the training of all IT and user personnel in a company’s security policies, procedures, and best practices to increase awareness and ensure compliance. It is a highly advisable practice for every organization. Many companies report the existence of security training, yet there is ample room for improvement. This report begins by defining security training and summarizing the main types of training available. We next study the adoption and practice levels and examine those by organization size and sector. We conclude with best-practice recommendations.
April, 2021
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Avasant NASSCOM Digital Enterprise Report – A New Order Out of Chaos
Avasant and NASSCOM have come together to analyze the enterprise perspective on the disruptions caused by the pandemic and what it takes to build a resilient organization. We conducted a detailed survey of about 280 enterprises across industries to understand the enterprise outlook regarding their operational continuity, digital investments, financial health, and workforce strategy. The report also offers a perspective on the potential opportunities for service providers with respect to current and future digital requirements.
February, 2021
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IT Project Manager Staffing Marches to New High
As IT organizations move more of their operations to the cloud, the mix of required skills needed is changing, with most infrastructure-support roles falling as a percentage of the staff, and higher-level roles rising. Project management is one job position that has been steadily increasing over the past five years. This research byte discusses what is behind the rise and provides a summary of our full report on IT project management staffing ratios.
May, 2021
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RCM Business Process Transformation 2021 RadarView™
The RCM Business Process Transformation 2020 RadarView™ report assists healthcare organizations in identifying strategic partners for the digital transformation of their RCM operations by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key RCM service providers across practice maturity, domain ecosystem, and investments and innovations, thus helping healthcare enterprises in evaluating leading players in the RCM outsourcing space. The 66-page report also highlights top industry trends in the RCM outsourcing arena and Avasant’s viewpoint on them.
April, 2021
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