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  • thumbnail 10 - Business Process Services Pricing and Solution Trends: H1 2025

    Business Process Services Pricing and Solution Trends: H1 2025

    In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.

    October, 2025

  • MicrosoftTeams image 2 - Accelerating Blockchain Adoption in Latin America and the Caribbean

    Accelerating Blockchain Adoption in Latin America and the Caribbean

    Although Latin America and Caribbean (LAC) show great potential to embrace blockchain and reap its benefits, there are challenges to be overcome for blockchain to become drive economic growth and prosperity throughout the region. To overcome these constraints, the Inter-American Development Bank Group (IDB Lab) in 2019 launched the LACChain global alliance to accelerate the development of blockchain in the LAC region. This report provides an overview of 10 LACChain projects that demonstrate the potential of blockchain to transform the region. We also outline further steps needed for these projects and others like them to achieve full success.

    July, 2023

  • BPS Pricing and Solution Trends H2 2023  Cover 450x450 - Business Process Services Pricing and Solution Trends: H2 2023

    Business Process Services Pricing and Solution Trends: H2 2023

    In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.

    January, 2024

  • thumbnail 3 1 450x450 - A Playbook to Decode Cloud Strategy: Bridging Business Objectives and IT Priorities

    A Playbook to Decode Cloud Strategy: Bridging Business Objectives and IT Priorities

    In today’s rapidly evolving digital landscape, cloud transition is no longer a question of if but how well it is achieved. Despite the widespread shift to cloud-based ecosystems, many enterprises still lack a cohesive cloud strategy that balances cost efficiency, business agility, and risk management. This playbook offers guidance on ROI-driven migration planning, robust vendor and data governance, cost transparency through FinOps tools, and cloud-specific contract negotiation. It also highlights key risks in cloud adoption, from vendor lock-in to hidden costs. To unlock long-term value, enterprises need to shift from a cost-first mindset to a strategic and outcome-focused approach.

    April, 2025

  • thumbnail 16 - Strengthening Margins & Resilience for Midtier Health Systems

    Strengthening Margins & Resilience for Midtier Health Systems

    Smaller and midtier healthcare systems face mounting financial, regulatory, and workforce pressures amid industry consolidation. Despite these challenges, their deep community ties and operational agility offer unique advantages. The report outlines a phased road map: immediate stabilization through contract audits and workforce initiatives; midterm growth via alliances, employer partnerships, and scalable analytics; and long-term differentiation through CoEs, telehealth, equity initiatives, and policy engagement. Success depends on transparent operations and strategic investments, as well as leveraging external expertise to build resilience and sustainable margins.

    November, 2025

  • Cover for Apps 2.0 - IT and Apps Managed Services Provider Trends: Quarterly Report for CQ2 2023

    IT and Apps Managed Services Provider Trends: Quarterly Report for CQ2 2023

    In this quarterly report (calendar quarter 2, 2023), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.

    August, 2023

  • thumbnail 3 2 450x450 - Redefining Financial Hubs: Strategic Opportunities for BFSI Global Capability Centers in GIFT City, Gujarat

    Redefining Financial Hubs: Strategic Opportunities for BFSI Global Capability Centers in GIFT City, Gujarat

    India, as per the World Bank’s Global Economic Prospects (GEP) report launched in January 2025, will be the fastest-growing economy aiming to grow at a rate of 6.7% in both FY 2026, and FY 2027. For India, in the pursuit of robust economic growth, the creation of strategic financial hubs marks a significant focus area.  

    April, 2025

  • thumbnail 62 - Business Process Services – Provider Trends Q3 2025

    Business Process Services – Provider Trends Q3 2025

    In this quarterly report for CQ3 2025, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.

    December, 2025

  • Generative AI Special report Product image - Generative AI Idea to Action: Execution Strategies for Enterprises and Service Providers

    Generative AI Idea to Action: Execution Strategies for Enterprises and Service Providers

    This report examines the recent developments in the generative AI field following the introduction of ChatGPT, outlining essential strategies for businesses and service providers to optimize their gains. It delves into the tangible benefits generative AI offers to enterprises and providers, highlighting its transformative impact on outsourcing agreements. This includes novel pricing models and productivity enhancements in IT and BPO services. Furthermore, the report identifies potential opportunities for service providers tailored to the specific needs of enterprises.

    September, 2023

  • Cover for Apps Q1 2024 450x450 - IT and Apps Managed Services Provider Trends: Quarterly Report for Q1 2024

    IT and Apps Managed Services Provider Trends: Quarterly Report for Q1 2024

    In this quarterly report (calendar quarter 1, 2024), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.

    June, 2024

  • Product Image Avasant Nasscom Digital Enterprise 2025 450x450 - Digital Enterprise 2025: Advancing to an AI-first enterprise

    Digital Enterprise 2025: Advancing to an AI-first enterprise

    The Digital Enterprise 2025: Advancing to an AI-first Enterprise report explores how organizations are recalibrating digital strategies to stay competitive and resilient in this evolving environment. Drawing on insights from a global cross-section of enterprises, the report highlights key shifts in digital technology investments, the evolution of AI strategies, digital outsourcing models, and talent approaches that are shaping the next wave of enterprise transformation. Businesses are significantly ramping up digital investments to drive sustainable growth. The report offers actionable insights for organizations of all sizes and sectors, empowering them to make informed decisions on their journey toward becoming AI-first enterprises.

    May, 2025

  • thumbnail 14 450x450 - IT and Apps Managed Services Provider Trends: Quarterly Report for CQ3 2025

    IT and Apps Managed Services Provider Trends: Quarterly Report for CQ3 2025

    In this quarterly report (calendar quarter 3, 2025), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends) and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.

    December, 2025

  • IT and Apps Managed Services H1 2024 450x450 - IT and Apps Managed Services Pricing and Solution Trends: H1 2024

    IT and Apps Managed Services Pricing and Solution Trends: H1 2024

    In this report, Avasant provides key information on solutions and pricing trends for the IT and apps managed services industry in the past 12 months. The report covers several aspects, including market trends, pricing model trends, and pricing and staffing trends in the space. The geographical scope of the report is global, although there is an emphasis on data points from North America. The report leverages valuable insights from our enterprise interactions, ongoing market research, data collection through primary research, and the AvaMark™ Price Benchmarking database.

    June, 2024