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IT Spending and Staffing Benchmarks 2009/2010: Chapter 1, Executive Summary
Chapter 1 of our 2009/2010 IT Spending and Staffing Benchmarks study provides a detailed analysis of the major findings from this year's study. It also describes the contents of the subsequent chapters, and gives detailed information about the demographics of the study participants and the survey methodology. (36 pp., 16 figs.)[Full Study Description]
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 4, Banking and Finance Sector
Chapter 4 provides benchmarks for banking and finance organizations across all organizational sizes. The respondents in this sector include commercial banks, lenders, and other types of financial services organizations. The banks include several local, regional, super-regional, and national banks. Insurance firms are not included in this chapter, but are covered in Chapter 5. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (54 pp., 34 figs.) [Full Study Description]
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 5, Insurance Sector
Chapter 5 provides benchmarks for insurance organizations across all organizational sizes. The respondents in this sector this year include providers of life insurance, property and casualty insurance, auto insurance, workmanâs compensation, marine insurance, professional and general liability insurance, disability insurance, reinsurance, and other types of insurance products. This sector also includes medical insurance firms, but not health plans that are directly engaged in healthcare delivery: healthcare providers are covered in Chapter 6. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (54 pp., 34 figs.) [Full Study Description]
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 6, Healthcare Sector
Chapter 6 provides benchmarks for healthcare provider organizations across all organizational sizes. The respondents in this sector are primarily national and regional hospital systems along with a community hospital and a pathology laboratory. Health insurance and managed care firms are not included in this chapter, but are covered in Chapter 5. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (54 pp., 34 figs.) [Full Study Description]
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 7, Process Manufacturing Sector
Chapter 7 provides benchmarks for process manufacturing organizations, across all organizational sizes. Process manufacturers are defined as those where the production process adds value by mixing, separating, forming, or chemical reaction. The respondents in this sector include manufacturers of plastics, glass products, rubber products, semiconductors, foods, building materials, packaging materials, tobacco products, in vitro diagnostics, paper, and other products. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (54 pp., 34 figs.) [Full Study Description]
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 8, Discrete Manufacturing Sector
Chapter 8 provides benchmarks for discrete manufacturing organizations across all organizational sizes. Discrete manufacturers are defined as those where the production process adds value by fabricating or assembling individual (discrete) units of production. The respondents in this sector include manufacturers of industrial machinery, automotive parts, household products, furniture, office supplies, medical equipment, instrumentation, and other types of discrete products. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (54 pp., 34 figs.) [Full Study Description]
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 9, Retail Sector
Chapter 9 provides benchmarks for retail organizations, across all organizational sizes. The respondents in this sector include specialty retailers, supermarkets, apparel retailers, coffee shop chains, jewelry retailers, office supply retailers, furniture stores, as well as automotive parts stores and automotive service providers, and e-commerce retailers. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (54 pp., 34 figs.) [Full Study Description]
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 10, Wholesale Distribution Sector
Chapter 10 provides benchmarks for wholesale distributors across all organizational sizes. The respondents in this sector this year include wholesalers of petroleum products, paper, building materials, alcoholic beverages, furniture, apparel, personal care products, electrical components, high- tech electronics, and medical supplies. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (54 pp., 34 figs.) [Full Study Description]
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 11, Utilities and Energy Sector
Chapter 11 provides benchmarks for utilities and energy companies across all organizational sizes. The respondents in our study this year include electric utilities, gas utilities, water and wastewater management agencies, a solar energy producer, an energy trader, and a pipeline operator. The sample includes both public and privately owned utilities. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (54 pp., 34 figs.) [Full Study Description]
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 12, Professional and Technical Services Sector
Chapter 12 provides benchmarks for professional and technical services firms across all organizational sizes. Respondents this year include law firms, accounting firms, engineering and technical services firms, IT services and consulting firms, business process outsourcing providers, software developers, and other providers of technical and professional services. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (54 pp., 34 figs.) [Full Study Description]
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 13, High Tech Sector
Chapter 13 provides benchmarks for high-tech organizations across all organizational sizes. The respondents in this sector include makers of semiconductors, in vitro diagnostics, optical fiber, high-tech communications and electronics, robotics, precision instrumentation, and information technology products. They also include high-tech aerospace and defense contractors, nanotechnology firms, scientific laboratories, and high-tech transaction-processing services firms. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (54 pp., 34 figs.) [Full Study Description]
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 14, Government Sector
Chapter 14 provides benchmarks for governmental organizations across all organizational sizes. The respondents in this sector include municipal governments, county governments, and governmental agencies at the state level. Not included are universities, school districts and public utilities. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (54 pp., 34 figs.) [Full Study Description]
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 15, Local Government Sector
Chapter 15 provides benchmarks for local governmental organizations across all organizational sizes. The 11 respondents in this sector include municipal governments and county governments only. Excluded are transportation agencies, utilities, school districts, and other local special-purpose agencies. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (48 pp., 28 figs.) [Full Study Description]
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 16, Media and Entertainment Sub-Sector
Chapter 16 provides selected IT spending and staffing statistics for the media and entertainment sub-sector. These statistics are based on six survey respondents: two radio and TV broadcasters, a book and magazine publisher, two media/entertainment firms, and a cruise line. This chapter is bundled with Chapter 3, Benchmarks by Organization Size. (19 pp., 13 figs.)
June, 2009
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IT Spending and Staffing Benchmarks 2009/2010: Chapter 17, Life Sciences Sub-Sector
Chapter 17 provides selected IT spending and staffing statistics for the life sciences subsector. These statistics are based on five survey respondents, including two manufacturers of in vitro diagnostics, a supplier of veterinary medicine, a clinical research organization, and a genetics laboratory. This chapter is bundled with Chapter 13, High Tech Sector Benchmarks (19 pp., 13 figs.)[Full Study Description]
June, 2009
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