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IT Facilities Management – Many Companies May Be Flirting with Disaster
IT facilities management is now a critical discipline in any organization that has a sizeable data center environment. This discipline includes the designing and building of a physical data center environment, as well as the ongoing security and maintenance required to ensure that the critical systems and applications housed in this environment are available on a 7 x 24 basis.
April, 2003
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VoIP – Coming to an Office Near You… Sometime
The technology to deliver cost-effective and practical VoIP (voice over IP) has now arrived. Today, VoIPâs quality of service rivals traditional telephony and attractive add-on features such as the ability to integrate voice, email, fax, and other messaging services into a corporate-wide unified messaging (UM) system can make this a sellable strategy. However, the cost/benefit advantage for most companies is not significant enough for them to rip out their existing investments in telephony â especially during this period of economic slowdown.
April, 2003
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IT Scorecard: Maintaining a Highly Tuned IT Environment
Maintaining and continually tuning system performance to deliver the highest throughput possible can be a difficult challenge for IT technicians. This is especially true in organizations that have a diverse set of hardware and software platforms connected by intricate and far-flung networks.
April, 2003
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PeopleSoft: The Best Kept Secret in Supply Chain Management
PeopleSoft is well-known as an ERP developer with strong roots in the HR function. But what is not well known is that when it comes to supply chain management (SCM) applications, PeopleSoft has more installs than Manugistics, a big name in SCM.
April, 2003
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SAN Technology Experiencing Significant Growth
Faced with data requirements that continually outpace the amount of direct-attached storage available, many IT managers are moving to storage area networks (SAN). Experiences of early adopters are showing excellent results. In a recent poll conducted by Computer Economics, almost every organization that has brought a SAN into its infrastructure has experienced a favorable return on their investment.
April, 2003
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Effectiveness of System Management and Monitoring Tools
Managing desktop, server, and mainframe system performance and availability are critical requirements for any IT organization. Many companies now demand extremely high availability from their hardware platforms â in many cases this can mean engineering complete fail-over capability into your environment.
April, 2003
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DRP Testing Is Not Adequate In Many Organizations
Disaster recovery planning (DRP) is one of the most critical responsibilities of IT management. In todayâs competitive business world, organizations have become almost totally dependent on an uninterrupted flow of information between the various applications and systems that manage and run day to day business activities. Developing an IT infrastructure that will guarantee a high level of service availability (even in an emergency) requires the development an effective DRP strategy as well.
March, 2003
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Spending on IT Security Services and Products Continues to Increase
A recent Computer Economicsâ survey of approximately 30 midsize to large organizations indicates that, in spite of tight budgets, IT security spending is rising at a brisk pace. Over one-fifth of the companies surveyed indicated that IT security spending (in terms of actual dollars) had increased over 50% since 9/11.
March, 2003
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Outsourcing of Network Management Receives Mixed Review
Network Management is one of the most critical functions performed by the IT organization. Because of the dependency organizations now have on their network infrastructures, providing a consistently high level of service in this area is an absolute must.
March, 2003
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Customers Show Varied Opinion on Software Vendor Customer Support
A recent study conducted by Computer Economics indicates that, while there are a few exceptions, most software vendors are receiving mediocre or negative customer support satisfaction ratings from their customers. The study, which concluded in 3Q02, involved over 30 organizations across a variety of industry sectors. The study did not pinpoint specific applications, instead it rated the overall customer support satisfaction that end users have with their major software vendors.
January, 2003
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Slammer Worm – Worst Virus in Over a Year
On Saturday Jan 25th a new computer worm rocketed around the world disrupting hundreds of thousands of systems and slowing Internet traffic to a crawl. The latest virus called the Slammer or Sapphire worm transmitted thousands of packets (large bundled amounts of information) from infected systems, taking advantage of a known software flaw in Microsoft SQL Server.
January, 2003
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Key IT Process Management Areas Need Help
For any IT organization to run properly there are several key processes that must run efficiently and effectively. However, a recent study conducted by Computer Economics indicates that there is a lot of room for improvement.
December, 2002
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Return on Investment for CRM Systems Remains Elusive
Customer Relationship Management (CRM) systems are approaching their tenth birthday and, even so, there is still a lot of confusion over what constitutes a CRM system.
December, 2002
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Misuse of Computer Equipment and Networks Is a Growing Problem
Many companies now require employees to sign âappropriate useâ agreements if they have access to company-owned computer equipment and networks.
December, 2002
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IT Salary Survey Data Shows Declines
The continuing layoffs by technology companies, the dotcom bust, and the past few years of flat IT spending has taken its toll on IS salary trends, especially for positions on the higher end of the scale.
December, 2002
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