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Business Process Services – Provider Trends CQ2 2024
In this quarterly report for CQ2 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
January, 2025
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Internet of Things Services 2023 Market Insights™
The Internet of Things Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any IoT projects. The report also highlights key IoT challenges that enterprises face today.
May, 2023
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Rethinking Customer Experience in Uncertain Times
Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.
July, 2023
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Claims Processing Business Process Transformation 2023 Market Insights™
The Claims Processing Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any claims processing services project. The report also highlights key challenges that enterprises face today.
September, 2023
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Intelligent ITOps Services 2023–2024 Market Insights™
The Intelligent ITOps Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any intelligent ITOps projects. The report also highlights key challenges that enterprises face today.
November, 2023
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Generative AI: The Vigilant Watchtower for Data Centers
Managing data centers strategically is essential to effectively navigate market hurdles in today’s dynamic economy. For an organization, taking advantage of possibilities in spite of economic obstacles is just as important as maintaining security and smooth operation. Nowadays, businesses are dealing with resource constraints, adapting to new regulations and technology, conserving energy, and scaling up or down as necessary. To overcome these hurdles, leading service providers harness generative AI to help organizations manage data centers effectively, especially in monitoring and support services. It greatly benefits customers by automating operations, improving security, and quickly resolving issues, all while supporting data-driven decision-making.
February, 2024
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Manufacturing Digital Services 2024 Market Insights™
The Manufacturing Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the manufacturing industry. The report also highlights key challenges that enterprises face today.
April, 2024
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AR/VR/XR Services 2024 RadarView™
The AR/VR/XR Services 2024 RadarView™ assists organizations in identifying strategic partners for AR/VR/XR by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key AR/VR/XR service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right AR/VR/XR services partner. The 48-page report also highlights top market trends in the AR/VR/XR space and Avasant’s viewpoint on them.
June, 2024
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Intelligent Process Mining Platforms 2024 RadarView™
The Intelligent Process Mining Platforms 2024 RadarView™ assists organizations in identifying strategic partners for process mining solutions by offering detailed capability and experience analyses for platform providers. It provides a 360-degree view of key intelligent process mining platform providers across the dimensions of product maturity, enterprise adaptability, and future readiness, thereby supporting enterprises in identifying the right service partners. The 43-page report highlights top supply-side trends in the process mining space and Avasant’s viewpoint on them.
July, 2024
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Data Center Managed Services 2024 Market Insights™
The Data Center Managed Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any data center management project. The report also highlights key implementation challenges that enterprises face today.
September, 2024
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Application Modernization Services 2024 Market Insights™
The Application Modernization Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any application modernization projects. The report also highlights key application modernization challenges that enterprises face today.
September, 2024
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Multicloud and AI: Enabling Intelligent Workflows across Diverse Cloud Environments
Enterprises are adopting multicloud environments and AI-driven automation to enhance operational efficiency and flexibility. As multicloud adoption grows, challenges such as cost inefficiencies, migration complexities, and integration issues persist. Addressing these challenges, Oracle announced at Oracle CloudWorld 2024 the integration of its Exadata database with AWS, enabling seamless multicloud connectivity, improved latency, and optimized costs. Oracle also introduced over 50 role-based AI agents in its Fusion Cloud Applications Suite to automate repetitive tasks using AI capabilities that adapt to changes and improve over time. These initiatives align with industry efforts by SAP, Microsoft, and Workday in leveraging generative AI to streamline sales, service, finance, and supply chain management functions.
November, 2024
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Intelligent Document Processing Platforms 2024–2025 Market Insights™
The Intelligent Document Processing Platforms 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends for navigating the document processing landscape and achieving operational efficiency. The report also highlights the key challenges enterprises face today in this space.
December, 2024
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DeepSeek Hype: All That Glitters Is Not Gold
DeepSeek-R1, a Chinese open-source AI model, is challenging Silicon Valley’s dominance by delivering high performance at a fraction of traditional costs. DeepSeek has redefined AI efficiency, slashing training costs to just $5.6 million. However, while its innovation is undeniable, concerns around transparency, data security, and ethical safeguards raise critical questions. This whitepaper explores DeepSeek’s disruptive potential, its implications for the global AI landscape, and the pressing need for responsible deployment before enterprises integrate it into high-stakes environments.
January, 2025
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Manufacturing Smart Industry Services 2023 RadarView™
The Manufacturing Smart Industry Services 2023 RadarView™ assists organizations in identifying strategic partners for engineering and manufacturing transformation by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key manufacturing smart industry service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 58-page report highlights top supply-side trends in the manufacturing smart industry space and Avasant’s viewpoint on them.
May, 2023
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