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Pioneering Innovation In Global Capability Centers: Insights and Success Stories
The report Pioneering Innovation In Global Capability Centers: Insights and Success Stories, explores the significant role of Global Capability Centers (GCCs) in driving business growth and innovation. It highlights the evolution of GCCs from operational support units to strategic hubs, particularly in India, which hosts over 1,700 GCCs employing more than 2 million professionals. GCCs in India have been growing at an average of over 60 new centers established each year until 2024. The report showcases various success stories and case studies, emphasizing the importance of collaboration with tech innovators, startups, and government authorities in fostering innovation and achieving key breakthroughs.
December, 2024
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Talent Acquisition Business Process Transformation 2024–2025 Market Insights™
The Talent Acquisition Business Process Transformation 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any talent acquisition transformation project. The report also highlights the evolution of the talent acquisition function and emerging priorities of talent acquisition professionals.
January, 2025
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AR/VR/XR Services 2025 Market Insights™
The AR/VR/XR Services 2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any AR/VR/XR project. The report also highlights key challenges that enterprises face today.
March, 2025
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Oracle Cloud ERP Services 2024–2025 Market Insights™
The Oracle Cloud ERP Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Oracle Cloud ERP implementation or maintenance project. The report also highlights key challenges that enterprises face today in this space.
May, 2025
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Application Management Services 2025 Market Insights™
This report identifies key demand-side trends in the application management services space, helping enterprises fine-tune their application management strategies. It provides an overview of top implementation challenges, industry-specific adoption, diverse use cases driving implementation, and the integration of agentic AI across key stages of application management based on Avasant’s assessment.
June, 2025
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The Essential AI Skills for Procurement Professionals in 2025: Staying Relevant in a Transformative Era
As AI becomes deeply integrated into procurement processes, the skillset required for success now includes technical competencies that complement traditional procurement expertise. The procurement landscape is undergoing a seismic shift, driven by the rapid expansion of artificial intelligence (AI) tools. For decades, procurement professionals relied on sourcing acumen, negotiation skills, and supplier management expertise to navigate their roles. To lead in 2025 and beyond, procurement professionals must master three AI-powered capabilities: data fluency, prompt engineering, and model validation. These aren’t just technical skills — they’re the new core competencies of a modern, AI-augmented procurement leader.
July, 2025
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Business Process Services – Provider Trends CQ4 2024
In this quarterly report for CQ4 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
April, 2025
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The $100B Quarter: What It Means for Your Next AI Contract
AI infrastructure sourcing is undergoing a seismic shift as enterprises face volatile compute availability, energy costs, and rapid hardware refresh cycles. Traditional cloud-based pricing models are being replaced by dynamic contracts that secure throughput, align with energy indices, and guarantee upgrade paths. This new economic landscape demands strategic negotiation moves, including capacity reservations, energy-indexed pricing, and portability safeguards. By adopting these practices, organizations can protect their AI investments, ensure scalability, and avoid vendor lock-in as use cases expand.
August, 2025
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Vietnam Leads the AI Revolution: How Hitachi Digital Services is Shaping the Future of Agentic AI
From Southeast Asia’s rising tech hub to global innovation powerhouse, Vietnam is redefining the way industries adopt AI — and Hitachi Digital Services (Hitachi DS) is leading the charge.
September, 2025
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Digital CX Services 2025 RadarView™
The Digital CX Services 2025 RadarView™ assists organizations in identifying strategic partners for digital CX services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key digital CX service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right digital CX services partner. The 71-page report highlights top supply-side trends in the digital CX services space and Avasant’s viewpoint on them.
October, 2025
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Why Customer Relationship Management (CRM) Contracts Must Be Rewritten for the AI Era
Enterprise CRM platforms are evolving fast. The risk landscape has shifted dramatically with embedded AI capabilities now driving everything from customer insights to automated communications. Legacy contracts, built for static systems, are no longer fit for purpose. The integration of AI into CRM systems transforms how data is collected, processed, and utilized, creating new challenges related to data privacy, security, intellectual property, and vendor accountability.
October, 2025
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Digital Talent Capability 2025 RadarView™
The Digital Talent Capability 2025 RadarView™ helps enterprises identify strategic partners that bring the right digital talent expertise to accelerate digital transformation by providing detailed capabilities and experience analyses of service providers. It offers a 360-degree view of key service providers across digital strategy and talent capabilities, talent transformation, and talent investments and innovation. The 69-page report highlights top supply-side trends in the digital talent space and Avasant’s viewpoint on them.
December, 2025
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Multisourcing Service Integration 2022–2023 Market Insights™
The Multisourcing Service Integration 2022–2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any MSI projects. The report also highlights key challenges that enterprises face today.
April, 2023
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Life and Annuities Insurance Digital Services 2023–2024 Market Insights™
This report identifies key demand-side trends in the life and annuities (L&A) insurance space that can help enterprises fine-tune their digital strategies. It also provides an overview of enterprise challenges in this space based on Avasant’s assessment.
July, 2023
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Risk and Compliance Services 2023 Market Insights™
The Risk and Compliance Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any risk and compliance projects. The report also highlights key implementation challenges that enterprises face today.
October, 2023
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