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Project Management Office Adoption Trends 2014
The creation of project management offices (PMOs) has become a common practice among larger organizations. In this study, we examine the trend toward adoption of project management offices (PMOs), a best practice that has proved its worth. We present recent adoption trends, examine the influence of size and sector on adoption, and provide recommendations for how to measure the success of the PMO. (10 pp., 5 figs.) [Research Byte]
October, 2014
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Project Management Offices Reach Maturity
The use of project management offices appears to have reached a level of maturity where they have become well entrenched in many larger organizations but the practice no longer appears to be expanding into smaller organizations. This Research Byte presents top-level findings from our study on this IT management best practice.
October, 2014
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HCM Adoption Trends and Customer Experience 2014
Recruiting, developing, and retaining the best people creates a sustainable, competitive advantage, and human capital management (HCM) systems can play an important role in achieving this advantage. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations. We assess these trends by organization size, sector, and geography. We look at the ROI and TCO experiences of adopters along with current investment levels per employee. We conclude with practical advice for planning new investments in HCM systems. (19 pp., 11 figs.) [Research Byte]
October, 2014
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Infor’s Most Urgent Initiative
Infor has evolved from an ERP provider that relied on acquisitions to one that has become an innovator. At the same time, many of its customers are stuck on older versions of its acquired products. If Infor is to be successful, its most crucial initiative should be to upgrade those older customers. This Research Byte outlines how Infor is attempting to accomplish this along with recommendations for Infor customers.
October, 2014
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Database Administration Outsourcing Trends and Customer Experience 2014
Outsourcing the database administration function usually is undertaken to reduce costs, achieve better cost predictability, and improve the level of IT functionality. To help IT executives understand their options, this study examines adoption trends in database administration outsourcing. We report on the percentage of organizations outsourcing database administration (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for the customer’s cost and service experience. Finally, we show how these trends differ by organization size and sector. (16 pp., 8 figs.) [Research Byte]
September, 2014
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DBA Outsourcing Has Strong Service Record, Few Takers
Customer experience indicates that database administration outsourcing provides value. Despite this, the strategy is not widely embraced and growth is stagnant, when compared with the outsourcing of 10 other commonly outsourced IT functions. This Research Byte reviews the adoption and customer experience profile of database administration outsourcing.
September, 2014
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Desktop Virtualization Investment Snaps Back
Despite the immaturity of desktop virtualization solutions, investment in the technology is rising. Early adopters report positive experiences and more organizations are considering implementing this solution. Increased mobility, security, flexibility, and manageability are key drivers of this adoption trend.
September, 2014
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Desktop Virtualization Adoption Trends and Customer Experience 2014
Desktop virtualization adoption continues to rise. This study provides an overview of key concepts and vendors in this space. We then examine desktop virtualization adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We present worldwide adoption and investment rates, adoption by organization size, and adoption in North America over time. We also look at the return on investment experience and total cost of ownership experience of adopters and report on how much they are budgeting per user for new and follow-on investments in virtual desktop solutions. (18 pp., 10 fig.) [Research Byte]
September, 2014
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ERP Customers Tilt Toward Subscription Pricing
What do ERP customers choose when they can freely choose between traditional on-premises deployment under a perpetual license and cloud deployment under a subscription agreement? How are these preferences changing? One vendor's experience shows that customers are turning more and more to cloud deployment and, especially, subscription pricing.
September, 2014
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IT Outsourcing Expenditures Falling as Percentage of Budget
In this Research Byte we review the key findings from our IT Outsourcing Statistics 2014/2015 study. In general, IT outsourcing budgets as a percentage of the total IT budget dropped slightly this year, continuing the downward move for the second year in a row. However, there are areas where outsourcing is rising and rising significantly.
September, 2014
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IT Outsourcing Statistics 2014/2015
This major study profiles outsourcing activity for 11 IT functions: application development, application hosting, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource. Finally, we examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. (115 pp., 100 figs.) [Full report description and sample pages] [Research Byte]
September, 2014
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Internet of Things: Consumerisation of Technology
Technology democratization has weaved an ecosystem powered by intelligent systems, connectivity services, analytics, and technology infrastructure to deliver services. With internet as the backbone of disruptive technology referred as "Internet of Things", is expected to propel consumer and business demands for adoption of innovative solutions in most industry verticals.
August, 2014
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Understanding Cloud ERP Buyers and Providers
Not all ERP systems that are labeled “cloud” are the same. At the same time, vendors need to realize that not all ERP buyers are the same. The study provides an overview of ERP cloud vendors and describes the two major categories of buyers in this market: first-time buyers looking for their first ERP systems and established companies replacing their legacy systems. We also segment cloud ERP providers into two categories: cloud-only ERP providers and traditional vendors that have added cloud or hosting as deployment options. We conclude with recommendations for buyers and providers who seek to serve these markets. Two appendices provide our analysis of key ERP vendors in each category. (32 pp., 6 fig.) [Research Byte]
August, 2014
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Web Support Staff Facing New Demands
Web support staffing is an important element of today’s IT organization. Online sales continue to grow, and investments in cloud architecture, mobile applications, and social networking are placing new demands on web and e-commerce functions. This Research Byte reviews Web/E-Commerce staffing ratios as a percentage of IT staff.
August, 2014
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Web/E-Commerce Staffing Ratios 2014
Online sales continue to grow, and investments in cloud architecture, mobile applications, and social networking are placing new demands on web and e-commerce functions. In this study, we provide benchmarks for staffing functions related to web and e-commerce development and operations. We benchmark web staffing with three ratios: web/e-commerce staff as a percentage of the IT staff, users per web/e-commerce staff member, and applications per web/e-commerce staff member. Benchmarks are provided by organization size. We also assess the influence of sector on web staffing. (13 pp., 5 fig.) [Research Byte]
August, 2014
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