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Navigating the Early Stages of Synchronous AI Agents
It has been nearly two years since generative AI (Gen AI) became democratized, enabling anyone—not just IT developers or data scientists—to interact with AI through simple natural language interfaces. But now, the question is, what if we could eliminate the need for these tech intermediaries and design AI systems that autonomously execute complex process workflows? This is where the industry is headed.
October, 2024
Enabling Data-driven Autonomous Decision-making with Generative AI in ERP
Enterprises leverage cloud ERP systems to automate manual workflows, enhance financial reporting, optimize supply chains, and enable real-time data sharing across departments. By integrating generative AI, these systems deliver contextual insights through prescriptive financial forecasts, supply chain disruption alerts, and recommendations derived from both ERP modules and external data sources. Cloud ERP vendors are advancing automation with agentic AI solutions, enabling autonomous handling of customer queries, prioritization of sales leads, and resolution of transaction anomalies. Additionally, they are introducing ESG reporting capabilities for real-time emissions tracking, leveraging advanced analytics and integrated data from multiple entities.
November, 2024
Nordics Digital Services: Driving Regional Resilience and Growth by Leveraging Emerging Technologies
Nordic enterprises are driving digital transformation by leveraging technologies such as AI and automation to tackle macroeconomic uncertainties, cost pressures, and talent shortages by prioritizing operational efficiency, resilience, and revenue generation by leveraging technologies such as AI and automation. Cybersecurity also remains a crucial focus, with Nordic companies collaborating with service providers to enhance data sovereignty and security measures. Additionally, partnerships with digital-native startups are promoting innovation and sustainability. With support from the government for sustainability initiatives, businesses are adopting ESG solutions and using digital tools to reduce carbon emissions and achieve their sustainability goals.
December, 2024
Great ROI for IoT, but Implementation Difficulties Limit Adoption
The Internet of Things (IoT) continues to promise benefits such as lower labor costs, better tracking of assets, improved business processes, and efficient energy management. Companies that have adopted this technology are realizing high ROI and satisfaction. However, IoT is still a maturing technology. This Research Byte examines the potential causes.
January, 2025
IT Departments Throwing Bodies at the Cybersecurity Problem
The rising proportion of IT personnel dedicated to security highlights organizations’ growing commitment to safeguarding their digital assets. Companies are reacting to high-profile breaches and proactively planning for the increasing number and complexity of cyber threats. As cyberattacks become more sophisticated and frequent, businesses recognize that robust security is no longer a luxury but a fundamental requirement for operational continuity and customer trust. This Research Byte examines this trend and summarizes our full report on IT security staffing.
February, 2025
Airline and Airport Digital Services: Delivering Digital Transformation for Operational and Strategic Excellence
Enterprises in the airline and airport industry are increasingly adopting digital technologies to enhance operational efficiency, reduce costs, and ensure safety. There is a strong focus on improving flight and airport operations through predictive maintenance using digital twins and IoT. At the same time, AR/VR/XR tools are being used for cost-effective and risk-reducing staff training. As digital transformation advances, cybersecurity has also become a priority, with investments in advanced protection measures to safeguard sensitive passenger data. Additionally, airlines are shifting toward a customer-centric, digital-first retailing model driven by AI and analytics to enhance personalization and boost revenue. Sustainability is also a key focus, with AI being leveraged to optimize fuel usage and manage airport energy consumption, supporting green IT initiatives across the industry. Both demand- and supply-side trends are covered in Avasant’s Airline and Airport Digital Services 2025 Market Insights™ and Airline and Airport Digital Services 2025 RadarView™, respectively.
April, 2025
Network Support Staffing Rebounds
Over the past three years, network support staff have constituted a larger proportion of the IT staff. While the initial surge in remote work has stabilized and the use of advanced technologies has increased, hybrid work models remain prevalent. Consequently, the need for robust IT infrastructure and cybersecurity measures persists. This Research Byte highlights the causes of this notable increase and suggests how businesses can continue to adapt to changes in IT services and staffing requirements.
June, 2025
Procurement in Engineering: A Blueprint for Success
Procurement is a fundamental aspect of engineering projects, encompassing the acquisition of essential materials, equipment, and services required to bring a project to fruition. The success of engineering endeavours heavily relies on the efficiency and effectiveness of the procurement process and planning. However, this process and planning is often riddled with challenges like complexity of projects, cost overruns and delay in supply chain that can significantly impact project timelines, budgets, and overall outcomes.
July, 2025
Driving Excellence in Clinical Data Management: Integrating AI, RBQM, and Global Data Ecosystems
Clinical data management (CDM) is evolving from manual, siloed processes to intelligent, automated, and patient-centric data pipelines. Decentralized trial models and integration of real-world data sources, —such as wearables, eSource,, and electronic health records, are enabling richer datasets and improving patient recruitment and retention. Advanced technologies, including AI-driven automation and risk-based quality management (RBQM), streamline validation, query handling, and anomaly detection, reducing manual effort and accelerating study timelines. Cloud-native enterprise platforms consolidate systems and support interoperability across trial ecosystems. Regulatory compliance remains central, with rapid SDTM/ADaM conversions and adherence to global standards (21 CFR Part 11, GCP, and CDISC). To address sponsor demand for scalability and auditability, providers are expanding global delivery networks and strengthening capabilities through partnerships and acquisitions. Both demand- and supply-side trends are covered in Clinical Data Management Business Process Transformation 2025 Market Insights™ and Clinical Data Management Business Process Transformation 2025 RadarView™, respectively.
September, 2025
AI-First Digital Workplaces: Driving Productivity, Compliance, and Employee Experience
The digital workplace is becoming an AI-driven, experience-centric environment where digital employee experience (DEX) is a key metric linking technology to productivity and retention. Enterprises are using platforms such as Nexthink and Lakeside SysTrack for visibility, persona-based support, and proactive IT operations. AI-first collaboration and automation are streamlining workflows, reducing costs, and personalizing employee experiences. Meanwhile, AI-powered endpoint management and integrated IAM/PAM controls enhance compliance and accelerate remediation. Service providers are building digital command centers and autonomous workplace platforms powered by generative and agentic AI. Together, these advances are shaping the next generation of adaptive, intelligent digital workplaces.
November, 2025
Mortgage Business Process Transformation 2025 Market Insights™
The Mortgage Business Process Transformation 2025 Market Insights provides an overview of the current state of the mortgage market and its impact on mortgage BPO projects. Key trends include global rate divergence affecting revenues, high rates and affordability pressures, volatile origination and shifting purchase and refinance dynamics, housing shortages influencing demand, and digital notarization, AI, and automation transforming operations and closing timelines.
September, 2025
IT Outsourcing Statistics 2023
IT leaders are expecting to increase their outsourcing budgets this year, and they expect to reap outsourcing benefits of streamlined processes and reduced operational costs. The study profiles outsourcing activity for 11 IT functions. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource. Finally, we examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing.
April, 2023
AI Adoption Trends and Customer Experience 2023
The recent frenzy of interest in generative AI has changed the perception of artificial intelligence (AI). Once locked inside other processes, AI was often forgotten, as it powered everything from Internet of Things (IoT) devices, automation, and security. But generative AI shined a light on AI, not as an embedded technology, but as a driver of efficiency and creativity.
May, 2023
E-commerce Adoption Trends and Customer Experience 2024
E-commerce adoption numbers are more difficult to interpret than some other technologies in our Tech Trends reports. Some sectors, such as healthcare and manufacturing, may have fewer e-commerce needs than sectors like retail. As such, adoption and investment numbers have seemed low. Even among sectors that are quicker to adopt e-commerce, there is a divide.
January, 2025
IT Security Training Best Practices 2024
IT security training is a business best practice that involves training all IT and user personnel in a company’s security policies and procedures to increase awareness and ensure compliance. It is a highly advisable practice for every organization regardless of size or sector. Having well-defined IT security policies is all well and good and to be expected, but having them in place is of little value if IT personnel and users violate them or fail to be diligent in their application.