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Modeling Total Cost of Ownership (TCO) for Virtualized CRM Platforms with Dynamic Usage Pricing
As enterprises accelerate digital transformation, the cost structures of CRM platforms have become less predictable, challenging procurement leaders to rethink how Total Cost of Ownership (TCO) is modeled. In particular, the variable costs related to AI-enhancements are still in early stages as providers test market acceptance. These platforms not only enhance customer engagement but also enable scalable growth and operational agility. However, the shift toward dynamic, usage-based pricing, where costs fluctuate based on real-time consumption, has disrupted traditional procurement models and introduced new forecasting complexities for CIOs and CFOs.
October, 2025
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Airlines and Airports Digital Services 2024 RadarView™
The Airlines and Airports Digital Services 2024 RadarView™ helps airline and airport enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 86-page report also highlights top market trends in the airline and airport space and Avasant’s viewpoint.
February, 2024
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Freight and Logistics Digital Services 2025 RadarView™
The Freight and Logistics Digital Services 2025 RadarView™ can help freight and logistics enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid these enterprises in identifying the right partners and service providers to accelerate their digital transformation in this space. The 67-page report also highlights top market trends in the freight and logistics industry and Avasant’s viewpoint.
August, 2025
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Clinical Services Business Process Transformation 2023 RadarView™
The Clinical Services Business Process Transformation 2023 RadarView™ assists organizations in identifying strategic partners for clinical services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right clinical services partner. The 59-page report highlights top supply-side trends in the clinical services space and Avasant’s viewpoint.
May, 2023
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Application Modernization Services 2023 Market Insights™
The Application Modernization Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any application modernization projects. The report also highlights key application modernization challenges that enterprises face today.
August, 2023
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Digital Talent Capability 2023–2024 RadarView™
The Digital Talent Capability 2023–2024 RadarView assists enterprises in identifying strategic partners that bring in the right digital talent expertise to help accelerate digital transformation by offering detailed capabilities and experience analyses of service providers. It provides a 360-degree view of key service providers across digital strategy and talent capabilities, talent transformation, and talent investments and innovation. The 64-page report highlights top supply-side trends in the digital talent space and Avasant’s viewpoint on them.
November, 2023
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Contact Center Business Process Transformation 2023–2024 Market Insights™
The Contact Center Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any contact center services project. The report also highlights key challenges that enterprises face today.
January, 2024
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IT Project Management Staffing Ratios 2024
Most enterprises require constant and rapid change. In IT organizations, the role of the IT project manager is critical. New technology adoption, regulatory compliance, outsourcing, remote/hybrid work, and the ever-present mandate to do more with less make it crucial that projects be adequately planned and controlled. Because of this constant need for change, rightsizing the project management staff is an ongoing priority for IT leaders.
June, 2024
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Benelux Digital Services 2024 Market Insights™
The Benelux Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the Benelux region. The report also highlights key challenges that the region’s enterprises face today.
July, 2024
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Data Management and Advanced Analytics Services 2024 Market Insights™
The Data Management and Advanced Analytics Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any data management and advanced analytics project. The report also highlights key challenges that enterprises face today in this space.
September, 2024
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Manufacturing ESG Maturity Benchmark Study 2024–2025
The Manufacturing ESG Maturity Benchmark Study 2024–2025 evaluates the Environmental, Social, and Governance (ESG) performance of 22 leading manufacturing enterprises across global markets. This benchmarking study assesses companies based on more than 80 metrics within four dimensions: environment, social, governance, and ESG disclosure compliance and complexity. It offers actionable insights into industry trends, regulatory compliance, decarbonization efforts, and social responsibility, helping enterprises align their operations with evolving global standards, such as the CSRD and UN SDGs.
November, 2024
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Intelligent Automation Services 2024–2025 Market Insights™
The Intelligent Automation Services 2023–2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on their IA projects. The report also highlights the key challenges enterprises face today in this space.
December, 2024
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Banking Digital Services 2025 RadarView™
The Banking Digital Services 2025 RadarView™ helps banking enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 105-page report also highlights top market trends in the banking space and Avasant’s viewpoint.
May, 2025
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Healthcare Payor Digital Services 2025 Market Insights™
The Healthcare Payor Digital Services 2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the healthcare payor industry. The report also highlights key challenges that enterprises face today.
July, 2025
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The $100K H-1B Challenge: Strategic Pathways for the Tech Industry
The US administration’s new $100,000 H-1B fee marks a dramatic shift in immigration and foreign-worker policy, aiming to protect domestic wages and generate revenue. While Big Tech may absorb the cost for strategic hires, volume-dependent IT service firms face a potential $1B annual hit, prompting increased offshoring, nearshore expansion, and accelerated AI adoption. Worker shortages may hit healthcare and other critical sectors, while global competition for talent intensifies.
September, 2025
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