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  • Slide15 - SD-WAN Managed Services 2022–2023 RadarView™

    SD-WAN Managed Services 2022–2023 RadarView™

    The SD-WAN Managed Services 2022–2023 RadarView™ assists organizations in identifying strategic partners for network transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key service providers for SD-WAN managed services across practice maturity, partner ecosystem, and investments and innovation, thus supporting enterprises in identifying the right workplace transformation partner. The 75-page report also highlights top industry trends in the SD-WAN outsourcing space and Avasant’s viewpoint on them.

    March, 2023

  • PrimaryImage Contact Center Business Process Transformation 2023–2024 - Contact Center Business Process Transformation 2023–2024 RadarView™

    Contact Center Business Process Transformation 2023–2024 RadarView™

    The Contact Center Business Process Transformation 2023–2024 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 81-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.

    January, 2024

  • HclAvasant - The Future of Customer Experience: Automation, Analytics, and Agent Enablement

    The Future of Customer Experience: Automation, Analytics, and Agent Enablement

    The customer experience landscape is rapidly changing, and businesses must keep pace to exceed customer expectations. With customers becoming more demanding and switching providers when service deteriorates, call centers are evolving into contact centers and ultimately into customer experience (CX) centers, central to driving customer experience (CX). This report—coauthored by Avasant and HCL Technologies—explores how CX centers have evolved into the next frontier of customer experience, and it defines strategies to ensure a positive and seamless customer experience. We conclude with ways in which organizations can reimagine their relationships with CX outsourcing service providers to create the right incentives for themselves and their partners.

    July, 2023

  • PrimaryImage Contact Center Processing BPT 2023 2024 - Contact Center Business Process Transformation 2023–2024 Market Insights™

    Contact Center Business Process Transformation 2023–2024 Market Insights™

    The Contact Center Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any contact center services project. The report also highlights key challenges that enterprises face today.

    January, 2024

  • PrimaryImage Salesforce Services 2023 RadarView™ - Salesforce Services 2023 RadarView™

    Salesforce Services 2023 RadarView™

    The Salesforce Services 2023 RadarView™ assists organizations in identifying strategic partners for Salesforce adoption by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key Salesforce service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right Salesforce services partner. The 74-page report highlights top supply-side trends in the Salesforce space and Avasant’s viewpoint.

    June, 2023

  • RB Product Image for website - Generative AI: The Vigilant Watchtower for Data Centers

    Generative AI: The Vigilant Watchtower for Data Centers

    Managing data centers strategically is essential to effectively navigate market hurdles in today’s dynamic economy. For an organization, taking advantage of possibilities in spite of economic obstacles is just as important as maintaining security and smooth operation. Nowadays, businesses are dealing with resource constraints, adapting to new regulations and technology, conserving energy, and scaling up or down as necessary. To overcome these hurdles, leading service providers harness generative AI to help organizations manage data centers effectively, especially in monitoring and support services. It greatly benefits customers by automating operations, improving security, and quickly resolving issues, all while supporting data-driven decision-making.

    February, 2024

  • Salesforce Services 2023 Market Insights - Salesforce Services 2023 Market Insights™

    Salesforce Services 2023 Market Insights™

    The Salesforce Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Salesforce project. The report also highlights key challenges that enterprises face today.

    June, 2023

  • RVBadges PrimaryImages - F&A Business Process Transformation 2023–2024 RadarView™

    F&A Business Process Transformation 2023–2024 RadarView™

    The F&A Business Process Transformation 2023–2024 RadarView™ assists organizations in identifying strategic partners for F&A outsourcing services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right F&A outsourcing partner. The 67-page report highlights top supply-side trends in the F&A outsourcing space and Avasant’s viewpoint on them.

    February, 2024

  • Slide4 - Life and Annuities Insurance Digital Services 2023–2024 RadarView™

    Life and Annuities Insurance Digital Services 2023–2024 RadarView™

    The Life and Annuities Insurance Digital Services 2023–2024 RadarView™ can help L&A insurance enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 92-page report also highlights top market trends in the L&A insurance space and Avasant’s viewpoint.

    July, 2023

  • RB Featured Image for website 2 450x450 - F&A Business Process Transformation 2023–2024 Market Insights™

    F&A Business Process Transformation 2023–2024 Market Insights™

    The F&A Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any F&A outsourcing project. The report also highlights key challenges enterprises face today while outsourcing F&A processes.

    February, 2024

  • Life and Annuities Digital Services 2023 2024 1 450x450 - Life and Annuities Insurance Digital Services 2023–2024 Market Insights™

    Life and Annuities Insurance Digital Services 2023–2024 Market Insights™

    This report identifies key demand-side trends in the life and annuities (L&A) insurance space that can help enterprises fine-tune their digital strategies. It also provides an overview of enterprise challenges in this space based on Avasant’s assessment.

    July, 2023

  • RVBadges PrimaryImages 1 - Gulf Cooperation Council (GCC) Region Digital Services 2024 RadarView™

    Gulf Cooperation Council (GCC) Region Digital Services 2024 RadarView™

    The Gulf Cooperation Council (GCC) Region Digital Services 2024 RadarView™ can help enterprises based in the GCC to craft a robust strategy based on regional outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation. The 91-page report also highlights top market trends in the GCC region and Avasant’s viewpoint on them.

    February, 2024

  • MicrosoftTeams image 2 - Accelerating Blockchain Adoption in Latin America and the Caribbean

    Accelerating Blockchain Adoption in Latin America and the Caribbean

    Although Latin America and Caribbean (LAC) show great potential to embrace blockchain and reap its benefits, there are challenges to be overcome for blockchain to become drive economic growth and prosperity throughout the region. To overcome these constraints, the Inter-American Development Bank Group (IDB Lab) in 2019 launched the LACChain global alliance to accelerate the development of blockchain in the LAC region. This report provides an overview of 10 LACChain projects that demonstrate the potential of blockchain to transform the region. We also outline further steps needed for these projects and others like them to achieve full success.

    July, 2023

  • RB Featured Image for website 1 450x450 - Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights™

    Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights™

    The Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the GCC region. The report also highlights key challenges that enterprises face today.

    February, 2024

  • RVBadges PrimaryImages  Integration Platform 450x450 - Integration Platform as a Service 2022 RadarView™ Scan

    Integration Platform as a Service 2022 RadarView™ Scan

    Avasant’s Integration Platform as a Service RadarView Scan helps enterprises in evaluating key vendors supporting enterprise adoption of integration platforms. It compares the capabilities of these vendors by conducting an in-depth analysis of the solutions developed, enterprise use cases addressed, and developments made. The 17-page report also highlights key business challenges and how iPaaS vendors mitigate these challenges with their offerings.

    July, 2023