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Higher Education Digital Services 2023–2024 Market Insights™
The Higher Education Digital Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the higher education space. The report also highlights key challenges that enterprises face today.
July, 2023
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Rethinking Customer Experience in Uncertain Times
Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.
July, 2023
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Digital CX Services 2023 RadarView™
The Digital CX Services 2023 RadarView™ assists organizations in identifying strategic partners for CX transformation by featuring detailed capabilities and analyses of leading service providers. It provides a 360-degree view of key digital CX services providers across practice maturity, partner ecosystem, and investments and innovation. The 75-page report highlights top supply-side trends in the digital CX services space and Avasant’s viewpoint on them.
August, 2023
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Digital CX Services 2023 Market Insights™
The Digital CX Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital CX services project. The report also highlights key challenges that enterprises face today.
August, 2023
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Intelligent Automation Services 2022–2023 RadarView™
The Intelligent Automation Services 2022–2023 RadarView assists organizations in identifying strategic partners for IA by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key IA service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thus supporting businesses in finding the right IA service partner. The 77-page report also highlights top market trends in the IA space and Avasant’s viewpoint on them.
March, 2023
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SD-WAN Managed Services 2022–2023 RadarView™
The SD-WAN Managed Services 2022–2023 RadarView™ assists organizations in identifying strategic partners for network transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key service providers for SD-WAN managed services across practice maturity, partner ecosystem, and investments and innovation, thus supporting enterprises in identifying the right workplace transformation partner. The 75-page report also highlights top industry trends in the SD-WAN outsourcing space and Avasant’s viewpoint on them.
March, 2023
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The Future of Customer Experience: Automation, Analytics, and Agent Enablement
The customer experience landscape is rapidly changing, and businesses must keep pace to exceed customer expectations. With customers becoming more demanding and switching providers when service deteriorates, call centers are evolving into contact centers and ultimately into customer experience (CX) centers, central to driving customer experience (CX). This report—coauthored by Avasant and HCL Technologies—explores how CX centers have evolved into the next frontier of customer experience, and it defines strategies to ensure a positive and seamless customer experience. We conclude with ways in which organizations can reimagine their relationships with CX outsourcing service providers to create the right incentives for themselves and their partners.
July, 2023
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Salesforce Services 2023 RadarView™
The Salesforce Services 2023 RadarView™ assists organizations in identifying strategic partners for Salesforce adoption by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key Salesforce service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right Salesforce services partner. The 74-page report highlights top supply-side trends in the Salesforce space and Avasant’s viewpoint.
June, 2023
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Salesforce Services 2023 Market Insights™
The Salesforce Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Salesforce project. The report also highlights key challenges that enterprises face today.
June, 2023
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Life and Annuities Insurance Digital Services 2023–2024 RadarView™
The Life and Annuities Insurance Digital Services 2023–2024 RadarView™ can help L&A insurance enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 92-page report also highlights top market trends in the L&A insurance space and Avasant’s viewpoint.
July, 2023
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Life and Annuities Insurance Digital Services 2023–2024 Market Insights™
This report identifies key demand-side trends in the life and annuities (L&A) insurance space that can help enterprises fine-tune their digital strategies. It also provides an overview of enterprise challenges in this space based on Avasant’s assessment.
July, 2023
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Accelerating Blockchain Adoption in Latin America and the Caribbean
Although Latin America and Caribbean (LAC) show great potential to embrace blockchain and reap its benefits, there are challenges to be overcome for blockchain to become drive economic growth and prosperity throughout the region. To overcome these constraints, the Inter-American Development Bank Group (IDB Lab) in 2019 launched the LACChain global alliance to accelerate the development of blockchain in the LAC region. This report provides an overview of 10 LACChain projects that demonstrate the potential of blockchain to transform the region. We also outline further steps needed for these projects and others like them to achieve full success.
July, 2023
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Integration Platform as a Service 2022 RadarView™ Scan
Avasant’s Integration Platform as a Service RadarView Scan helps enterprises in evaluating key vendors supporting enterprise adoption of integration platforms. It compares the capabilities of these vendors by conducting an in-depth analysis of the solutions developed, enterprise use cases addressed, and developments made. The 17-page report also highlights key business challenges and how iPaaS vendors mitigate these challenges with their offerings.
July, 2023
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Higher Education Digital Services 2023–2024 RadarView™
The Higher Education Digital Services 2023–2024 RadarView™ helps higher education institutes craft a robust business strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in the higher education space. In addition, the 49-page report highlights top market trends in the higher education space and Avasant’s viewpoint on them.
July, 2023
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Contact Center Business Process Transformation 2022–2023 RadarView™
The Contact Center Business Process Transformation 2022–2023 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 92-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
November, 2022
Customer relationship management (CRM)
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