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Business Process Services – Provider Trends CQ4 2023 and CY 2023
In this quarterly report (calendar quarter 4, 2023) and annual report (calendar year, 2023), Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures, market interactions, and sourcing data.
April, 2024
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Clinical Services Business Process Transformation 2023 RadarView™
The Clinical Services Business Process Transformation 2023 RadarView™ assists organizations in identifying strategic partners for clinical services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right clinical services partner. The 59-page report highlights top supply-side trends in the clinical services space and Avasant’s viewpoint.
May, 2023
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High-Tech Industry Digital Services 2023–2024 RadarView™
The High-Tech Industry Digital Services 2023–2024 RadarView™ can help high-tech enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 89-page report also highlights top market trends in the high-tech industry and Avasant’s viewpoint.
July, 2023
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Generative AI Idea to Action: Execution Strategies for Enterprises and Service Providers
This report examines the recent developments in the generative AI field following the introduction of ChatGPT, outlining essential strategies for businesses and service providers to optimize their gains. It delves into the tangible benefits generative AI offers to enterprises and providers, highlighting its transformative impact on outsourcing agreements. This includes novel pricing models and productivity enhancements in IT and BPO services. Furthermore, the report identifies potential opportunities for service providers tailored to the specific needs of enterprises.
September, 2023
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Intelligent ITOps Services 2023–2024 Market Insights™
The Intelligent ITOps Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any intelligent ITOps projects. The report also highlights key challenges that enterprises face today.
November, 2023
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Contact Center Business Process Transformation 2023–2024 RadarView™
The Contact Center Business Process Transformation 2023–2024 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 81-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
January, 2024
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Banking Digital Services 2024 Market Insights™
The Banking Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the banking industry. The report also highlights key challenges that enterprises face today in this space.
June, 2024
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Making The “Factory of the Future” a Reality with Strategic Tech Investments
The traditional factory floor is on the cusp of a revolution. By strategically investing in emerging technologies, manufacturers can bridge the gap between the present and the “Factory of the Future,” a vision of intelligent automation, interconnected machines, and data-driven platforms. In this research byte, we explore the significance of implementing transformation initiatives to accelerate the creation of the “Factory of the Future,” examining service providers’ role in enabling IT/OT convergence, platform implementations, and Industry 4.0 technologies. We highlight the efforts of one such service provider, Hitachi Digital Services, based on its analyst and advisor event held in June 2024.
July, 2024
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Salesforce Services 2024 Market Insights™
The Salesforce Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Salesforce project. The report also highlights key challenges that enterprises face today.
September, 2024
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Higher Education Digital Services 2024 Market Insights™
The Higher Education Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the higher education space. The report also highlights key challenges that enterprises face today.
November, 2024
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Intelligent Automation Services 2024–2025 RadarView™
The Intelligent Automation Services 2024–2025 RadarView™ assists organizations in identifying strategic partners for IA services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key IA service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 69-page report highlights top supply-side trends in IA space and Avasant’s viewpoint on them.
December, 2024
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Generative AI: A Catalyst for Transforming the Manufacturing Industry
Generative AI is reshaping the future of AI and gaining momentum across various industries, including manufacturing. This whitepaper explores the use cases and enterprise applications of generative AI to utilize previously unexplored data sets and address industry challenges. It also highlights five key areas where generative AI is gaining traction within the manufacturing sector, such as accelerating product design, optimizing production processes, and so on. Finally, it discusses implementation challenges that hinder manufacturing enterprises from adopting generative AI at scale. By proactively investing in the right resources and addressing challenges, manufacturers can accelerate generative AI adoption while mitigating its potential risks.
September, 2023
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Network Managed Services 2023–2024 Market Insights™
The Network Managed Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any network modernization projects. The report also highlights key network modernization challenges that enterprises face today.
April, 2024
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Procurement Business Process Transformation 2024 RadarView™
The Procurement Business Process Transformation 2024 RadarView™ assists organizations in identifying strategic partners for procurement business process transformation by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key procurement business process transformation service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 53-page report highlights top supply-side trends in the procurement space and Avasant’s viewpoint on them.
September, 2024
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Finance and Accounting Business Process Transformation 2024–2025 Market Insights™
This report identifies key demand-side trends in the F&A business process transformation space to help enterprises fine-tune their operations. It provides an overview of key observations and business challenges that Avasant considers important to highlight in the F&A outsourcing space.
January, 2025
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