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  • PrimaryImage Higher Education Digital Services - Higher Education Digital Services 2023–2024 RadarView™

    Higher Education Digital Services 2023–2024 RadarView™

    The Higher Education Digital Services 2023–2024 RadarView™ helps higher education institutes craft a robust business strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in the higher education space. In addition, the 49-page report highlights top market trends in the higher education space and Avasant’s viewpoint on them.

    July, 2023

  • RVBadges PrimaryImages 2 - Hybrid Enterprise Cloud Services 2023–2024 RadarView™

    Hybrid Enterprise Cloud Services 2023–2024 RadarView™

    The Hybrid Enterprise Cloud Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for hybrid enterprise cloud services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key hybrid enterprise cloud service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 74-page report highlights top supply-side trends in the hybrid enterprise cloud services space and Avasant’s viewpoint on them.

    February, 2024

  • Market insights Product Image IOT - Internet of Things Services 2024 Market Insights™

    Internet of Things Services 2024 Market Insights™

    The Internet of Things Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any IoT projects. The report also highlights key IoT challenges that enterprises face today.

    April, 2024

  • content 1 450x450 - Business Process Services – Provider Trends CQ3 2024

    Business Process Services – Provider Trends CQ3 2024

    In this quarterly report for CQ3 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.

    March, 2025

  • MI Image 2 450x450 - Procurement Business Process Transformation 2025 Market Insights™

    Procurement Business Process Transformation 2025 Market Insights™

    The Procurement Services Business Process Transformation 2025 Market Insights™ assists enterprises in identifying important demand-side trends that are expected to have a long-term impact on any procurement services transformation engagement. The report also highlights key challenges that enterprises face today.

    August, 2025

  • RV Market Insights - Higher Education Digital Services 2023–2024 Market Insights™

    Higher Education Digital Services 2023–2024 Market Insights™

    The Higher Education Digital Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the higher education space. The report also highlights key challenges that enterprises face today.

    July, 2023

  • RB Featured Image for website 3 - Hybrid Enterprise Cloud Services 2023–2024 Market Insights™

    Hybrid Enterprise Cloud Services 2023–2024 Market Insights™

    The Hybrid Enterprise Cloud Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any hybrid enterprise cloud projects. The report also highlights key hybrid enterprise cloud services challenges that enterprises face today.

    February, 2024

  • RVBadges PrimaryImages - Multisourcing Service Integration 2023–2024 RadarView™

    Multisourcing Service Integration 2023–2024 RadarView™

    The Multisourcing Service Integration 2023–2024 RadarView™ assists organizations in identifying strategic partners for MSI by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key MSI service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right MSI services partner. The 66-page report highlights top supply-side trends in the MSI space and Avasant’s viewpoint on them.

    April, 2024

  • Screenshot 2025 03 26 090401 450x450 - The Importance of Demand Management for Expanding Managed Services Scope

    The Importance of Demand Management for Expanding Managed Services Scope

    Managed service contracts are agreements between a service provider and a client that define the scope, quality, and cost of the services delivered. They are often used to outsource non-core functions, such as IT, to external vendors who can provide more efficiency, expertise, and innovation. However, not all organizations are able to leverage the benefits of managed service contracts to their full potential, especially when they lack proper demand management practices. This article will explore the case of a US-based utility that is attempting to expand the scope of work included in their managed service contracts, but faces challenges due to its funding model and demand management practices.

    March, 2025

  • thumbnail 3 1 450x450 - Freight and Logistics Digital Services 2025 RadarView™

    Freight and Logistics Digital Services 2025 RadarView™

    The Freight and Logistics Digital Services 2025 RadarView™ can help freight and logistics enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid these enterprises in identifying the right partners and service providers to accelerate their digital transformation in this space. The 67-page report also highlights top market trends in the freight and logistics industry and Avasant’s viewpoint.

    August, 2025

  • RB TCS - Rethinking Customer Experience in Uncertain Times

    Rethinking Customer Experience in Uncertain Times

    Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.

    July, 2023

  • Fortifying Generative AI Microsofts Vigilance on Security Trust and Governance  - Fortifying Generative AI: Microsoft’s Vigilance on Security, Trust, and Governance

    Fortifying Generative AI: Microsoft’s Vigilance on Security, Trust, and Governance

    As businesses increasingly experiment with generative AI solutions to streamline their processes, it becomes clear that the risk environment is growing. Since threats change constantly, CIOs and CISOs are realizing more and more that AI and generative AI models need to be trusted with some decision-making to stay up with new threats. In line with this, cloud service providers and managed security service providers have made major investments in large language models for security applications during the past year. In this article, we highlight the efforts of Microsoft, focusing on the Microsoft AI Tour Mumbai event held in January.

    February, 2024

  • RB Product Image for website - Multisourcing Service Integration 2023–2024 Market Insights™

    Multisourcing Service Integration 2023–2024 Market Insights™

    The Multisourcing Service Integration 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any MSI project. The report also highlights MSI challenges that enterprises face today.

    April, 2024

  • Product Image Risk vs. Opportunity How Service Providers Can Navigate US Tariffs Effectively - Risk vs. Opportunity: How Service Providers Can Navigate US Tariffs Effectively

    Risk vs. Opportunity: How Service Providers Can Navigate US Tariffs Effectively

    As the true extent of the U.S. tariff plan becomes clear, a wave of uncertainty is sweeping across global economies. The United States, as the world's largest consumer economy, plays a pivotal role in global trade dynamics. Any disruption in its import/export flows has cascading effects across industries, supply chains, and financial systems. In this climate, US Manufacturers and Retailers that import products, supplies and components will all face significant cost escalation and supply chain risks. Other sectors such as Healthcare, Transportation, and Pharma will also be negatively impacted. While this will cause inflationary pressures and potentially trigger a recession, businesses across every industry will have to postpone or reduce capital investments. This economic turbulence and supply chain disruption will reverberate across the ecosystem and is going to impact Technology and Services firms due to ensuing cost pressures, demand reduction and political sensitivities. So, what lies ahead for the service providers whose fortunes are intertwined with these enterprises?

    April, 2025

  • thumbnail 4 1 450x450 - Freight and Logistics Digital Services 2025 Market Insights™

    Freight and Logistics Digital Services 2025 Market Insights™

    The Freight and Logistics Digital Services 2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the freight and logistics industry. The report also highlights key challenges that enterprises face today in this space.

    August, 2025