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E-Commerce Complexity Causes Customer Experience Challenges
E-commerce technology, while mature, is still evolving. Customer experience is now the focal point as e-commerce systems enable hyperpersonalization. But e-commerce has become increasingly complex resulting in low TCO success and satisfactions rates. This Research Byte provides a summary of our full report on e-commerce adoption trends and customer experience.
May, 2022
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Digital Retail Services: Orchestrating an Omnichannel Experience
Retail is increasingly hyperpersonal and omnichannel. Pandemic lockdowns and supply chain disruptions have actually raised the bar for consumer expectations as they found they could have anything delivered right to their doorstep. That raised bar means that retailers are increasingly relying on data and AI to map consumer sentiment and needs, and they are deploying digital technology including virtual reality and other immersive technologies to improve the customer experience. However, all of this requires investment and seamless orchestration of multiple technologies. This is best done with partners. These emerging trends are covered in Avasant’s Retail Digital Services 2022–2023 RadarView™.
May, 2022
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Autonomous Medical Coding Key to Transformation of Claims Processing
In the previous decade, medical coding was largely a slow and error-prone manual process. The adoption of ICD-11 has only exacerbated this problem. With automation technologies now delivering accuracy, agility, and process visibility, adoption of autonomous medical coding (AMC) products is growing. However, choosing the right AMC product is not easy. There are dozens on the market, and they are not created equal. These trends are covered in Avasant’s new Autonomous Medical Coding Products 2022 RadarView™ Scan.
April, 2022
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Telehealth: An Emerging Healthcare Delivery Model
Healthcare providers are increasingly investing in telehealth as it facilitates remote patient monitoring, enables wellness management, and reduces dependency on staff. They are not only offering a convenient and cost-effective care delivery model but also generating revenue by treating patients across different geographies. However, there are some challenges such as compliance, high dependency and investment in technology, and data integration. These emerging trends are covered in Avasant’s Healthcare Provider Digital Services 2022–2023 RadarView™.
March, 2022
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Preventive Care Investments Help Healthcare Payors Reduce Costs and Improve Quality of Care
With the rise in healthcare spending, payors are evaluating different methodologies to contain costs and improve care delivery. Major strategic goals for payors include incorporating Social Determinants of Health (SDOH) in policy calculation, shifting to a value-based care model with price transparency, and adhering to interoperability laws. However, the most critical goal is to invest in preventive care and facilitate the shift from reactive to proactive care. Payors can achieve up to 42% ROI over three years by implementing preventive care measures such as promoting lifestyle modifications, building digital health platforms, and launching apps. These emerging trends are covered in Avasant’s Healthcare Payor Digital Services 2022–2023 RadarView™.
January, 2022
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5G and the Future of Healthcare
5G promises to be 10—20 times faster and with less latency than the previous generation (4G), enabling new capabilities and transforming applications in a variety of industries. However, the cost of 5G is enormous. Healthcare, a notoriously laggard sector, has the opportunity to take a big step forward if it can choose the right applications to begin its investment.
October, 2021
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Retailers Feeling the Need for More Database Administrators
: While database administration (DBA) staffing remains steady or has declined in most sectors, the retail/wholesale sector has increased staffing in this area. The COVID-19 pandemic elevated the importance of an online presence in the retail/wholesale sector. This Research Byte provides a summary of our full report on database administration staffing ratios.
October, 2021
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IT Spending and Staffing Benchmarks 2021/2022: Chapter 8: Retail Sector Benchmarks
Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, furniture, sports equipment, groceries, pharmaceuticals, and general merchandise. They include department stores, furniture stores, pharmacies, convenience stores, sporting goods stores, and specialty retailers. We also include hospitality and consumer services in this sector.
July, 2021
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IT Spending and Staffing Benchmarks 2021/2022: Chapter 11: Healthcare Services Sector Benchmarks
Chapter 11 provides benchmarks for healthcare services companies. The 47 respondents in this sector include community hospital groups, multiregional hospital systems, healthcare systems, dental service organizations, university hospitals, long-term care facilities, and other healthcare organizations.
July, 2021
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Retail IT Spending Needed for Digital Transformation
The retail sector is going through a major transformation. Brick-and-mortar stalwarts are filing for bankruptcy or disappearing entirely. E-commerce and the digital customer experience are taking an increasing part of the shopping dollar. And all of that was happening before the COVID-19 pandemic forced major restrictions on brick-and-mortar shopping. Traditional retail is in a “change or die” mode, and the transformation of IT is going to decide who survives. This Research Byte is a brief summary of our special report on IT spending trends in the retail sector, which is available for free download.
October, 2020
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How Service Providers Can Help Retailers, CPG Firms Navigate the COVID Seas
In one of the most visible outcomes of the COVID-19 pandemic and following recession, more than 8,000 brick-and-mortar stores have closed this year. However, online sales have skyrocketed, growing four times the growth rate of offline sales in the first quarter of 2020.
August, 2020
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Life Sciences – AI and Analytics to Fuel Growth in Precision Medicine
Investments in gene editing, cancer vaccines, and treatments through microbiome and CAR-T therapies provides improved, personalized treatment to patients and reduces healthcare costs by more than 35%. Such advanced and innovative treatments leverage AI and analytics technologies to expedite the development cycle. That is one of the key findings of Avasant’s latest, comprehensive Life Sciences Digital Services 2020-2021 RadarView™ report.
April, 2020
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Life Science IT Spending Driven by Greater Infrastructure Requirements
As with many high-tech enterprises, life science companies make considerable investments in information technology. This Research Byte outlines four key findings from our comparative analysis of the IT spending in life sciences organizations.
April, 2012
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Comparative Analysis of IT Spending in the Life Sciences
As with many high-tech enterprises, life science companies make considerable investments in information technology. In this study, we look at IT spending and staffing in the life science sector by comparing key, high-level metrics against a broad sample of organizations. For the comparative analysis, we use three measures of IT intensity: IT spending a percentage of revenue, IT spending per user, and application spending per user. To determine where spending differs, we break down IT spending into five functional areas: IT management, applications, data center, network, and end-user support. We also examine IT staff headcount by those same functional areas. We conclude with our assessment of where life science organizations should focus their efforts to improve IT performance. (13 pp., 6 figs.)[Research Byte]
April, 2012
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