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Maneuvering Turbulent Times with AI-driven IT Services and Operations
In the current challenging economic environment, leading IT services providers are focusing on innovation, adaptation, and AI to ensure their future success. With the advent of generative AI, global IT services companies are investing in upskilling and reskilling the workforce and sharpening their focus by leveraging cloud and AI solutions to enhance service efficiencies. Some providers are investing heavily in AI research and development and focusing on platform-based operations to help enterprises reduce costs, improve efficiency, and accelerate innovation. We highlight the efforts of one such service provider, TCS, focusing on the TCS Analyst Day 2023 event held in October.
December, 2023
Applied AI Services 2024 Market Insights™
The Applied AI Services 2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on their AI projects. The report also highlights the key challenges enterprises face today in this space.
April, 2024
Digital Masters 2023 Market Insights™
The Digital Masters 2023 Market Insights™ assists organizations in identifying important trends related to enterprise digital technology adoption and the role of hyperconvergence. It also highlights the current landscape of generative AI, the key players, recent developments, and trends.
August, 2023
Talent Acquisition Business Process Transformation 2023–2024 Market Insights™
The Talent Acquisition Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any recruitment transformation project. The report also highlights key challenges that enterprises face today while outsourcing their talent acquisition process.
December, 2023
GPT-4o: The Next Frontier of Generative AI
Since its inception in 2015, OpenAI has led the innovation in large language models, setting new AI standards with its GPT series. However, recent competition from Anthropic, Google, Meta, and Mistral introduced Gen AI models surpassing OpenAI in response speed, multilingual understanding, and multimodal processing. While OpenAI had these capabilities individually, they were scattered across multiple models. The launch of GPT-4o finally unified these features, delivering a comprehensive solution that harnesses the full spectrum of Gen AI capabilities.
May, 2024
Generative AI Augmenting Digital Procurement Tools
Digital transformation of the procurement value chain has been growing for years. With the advent of generative AI, enterprises can further automate transactional procurement processes and improve decision-making for strategic sourcing processes. Specialist procurement tool vendors have already started to integrate large language models and GPT technology into their solutions to facilitate digital procurement transformation. This research byte explores the potential of generative AI in the procurement value chain and how specialist procurement tool vendors are leveraging this technology to improve the potential of their tools.
September, 2023
Contact Center Business Process Transformation 2023–2024 RadarView™
The Contact Center Business Process Transformation 2023–2024 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 81-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
January, 2024
Banking Process Transformation 2024 RadarView™
The Banking Process Transformation 2024 RadarView™ provides information to assist enterprises in building a banking BPO service strategy and charting an action plan for banking process service transformation. It identifies key global banking BPO service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 71-page report highlights key industry trends in the banking process transformation space and Avasant’s viewpoint.
May, 2024
Generative AI Idea to Action: Execution Strategies for Enterprises and Service Providers
This report examines the recent developments in the generative AI field following the introduction of ChatGPT, outlining essential strategies for businesses and service providers to optimize their gains. It delves into the tangible benefits generative AI offers to enterprises and providers, highlighting its transformative impact on outsourcing agreements. This includes novel pricing models and productivity enhancements in IT and BPO services. Furthermore, the report identifies potential opportunities for service providers tailored to the specific needs of enterprises.
September, 2023
Contact Center Business Process Transformation 2023–2024 Market Insights™
The Contact Center Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any contact center services project. The report also highlights key challenges that enterprises face today.
January, 2024
Cybersecurity Services 2024 RadarView™
The Cybersecurity Services 2024 RadarView™ assists organizations in identifying strategic partners for cybersecurity services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key cybersecurity services providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right cybersecurity services partner. The 83-page report highlights top supply-side trends in the cybersecurity space and Avasant’s viewpoint on them.
May, 2024
Generative AI Gold Rush: Mitigating the Risks
While generative AI has captured widespread attention, its uptake has been relatively sluggish due to the pressing concerns surrounding intellectual property rights, data privacy, ethical biases, hallucinations, and environmental vulnerabilities. This whitepaper delves into the imperative enterprise strategy of deploying generative AI with comprehensive safeguards. It also highlights the endeavors of technology companies and governments to establish robust guardrails for generative AI, thus enabling responsible and secure integration. By proactively addressing these critical challenges, organizations can effectively harness the power of generative AI while mitigating its potential risks.
September, 2023
Finding the Synergy Between AI Capabilities and Human Agents to Enhance Customer Experience
Enterprises are strategically aligning their priorities to emphasize customer experience while concurrently optimizing costs. This approach has fueled the surge in nearshore outsourcing, underpinned by considerations such as data security, cultural alignment, and the imperative for swifter response times. The increased usage of digital channels, coupled with the integration of generative AI and cloud-based solutions, signifies a paradigm shift in the contact center outsourcing landscape. This technology integration is poised to drive the growth of contact center services as organizations increasingly seek tailored solutions by leveraging data-driven insights to navigate the intricate dynamics of the contemporary business environment. Demand-side and supply-side trends are covered in our Contact Center Business Process Transformation 2023–2024 Market Insights™ and Contact Center Business Process Transformation 2023–2024 RadarView™, respectively.
January, 2024
Generative AI Platforms Q2 2024 RadarView™
The Generative AI Platforms Q2 2024 RadarView™ assists organizations in identifying strategic partners for Gen AI platforms by offering detailed capability and experience analyses for platform providers. It provides a 360-degree view of key Gen AI platform providers across the dimensions of product maturity and market adaptability, thereby supporting enterprises in identifying the right platform partners. The 34-page report highlights top supply-side trends in the Gen AI space and Avasant’s viewpoint on them.
June, 2024
Intelligent Automation Services 2022–2023 RadarView™
The Intelligent Automation Services 2022–2023 RadarView assists organizations in identifying strategic partners for IA by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key IA service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thus supporting businesses in finding the right IA service partner. The 77-page report also highlights top market trends in the IA space and Avasant’s viewpoint on them.
March, 2023