Areas of Interest
Content Type
Industries
- Aerospace and defense
- Banking, Financial Services, and Insurance
- Energy and Resources
- Federal Government
- Healthcare and life sciences
- High-tech and telecommunications
- Higher Education
- Media and entertainment
- Private equity
- Public Sector
- Retail and manufacturing
- Social Impact Institutions
- Travel and transportation
Technologies
- Artificial Intelligence
- Automation
- Blockchain
- Business and data analytics
- Cloud
- Customer relationship management (CRM)
- Cybersecurity
- Digital Services
- Enterprise resource planning (ERP)
- Human capital management (HCM)
- Internet Of Things
- Machine Learning
- Networking
- Supply chain management (SCM)
- Virtual reality/Augmented reality
Areas of Interest
Latest Reports
The Future of CX Centers: From Platform‑Led Delivery to AI‑Orchestrated Partner Ecosystems
CX centers are undergoing a structural transformation as enterprises move beyond single‑platform deployments toward complex, multi‑partner technology ecosystems. As customer experience (CX) becomes increasingly digital, AI‑led, and outcome‑driven, enterprises are re‑architecting their CX operating models around tightly integrated partner ecosystems that combine CCaaS, CRM, conversational AI, intelligent automation, analytics, and generative AI platforms.
The CX Center Business Process Transformation Technology Partner Ecosystem 2026 Report examines how CX technology ecosystems are evolving from siloed tools into orchestrated, AI‑native operating environments. The report highlights how technology partners are reshaping CX center design, delivery economics, governance models, and enterprise risk exposure as organizations scale AI‑driven CX transformation programs.
CX Center Technology Partner Ecosystem 2026 Report
The report provides a comprehensive analysis of the CX center technology partner ecosystem, examining how technology partnerships are evolving from siloed, platform‑centric models to AI‑native, orchestrated operating environments. It analyses the CX partner ecosystem across 11 technology categories—conversational AI, AI and analytics platforms, intelligent automation, CCaaS, CRM platforms, generative AI, cloud providers, customer engagement, customer data and NLP platforms, contact center software and tools, and live translation platforms—assessing partner roles, maturity, adoption, and convergence. Key findings include four structural shifts that have transformed the ecosystem between 2023 and 2026—from platform licensing to AI-native partnerships, from regional to global multicloud architectures, from siloed tools to orchestrated ecosystems, and from cost-focused to outcome-focused partnerships. The report also highlights key enterprise risks in multipartner CX delivery models, including operational opacity, technology lock‑in, and governance and compliance gaps. It features a CX center technology partner ecosystem map that organizes over 150 identified partners into 11 categories, a decision matrix that maps 12 CX center functions to optimal partner categories, and detailed deep dives into each partner category covering adoption trends, CX center value propositions, and roles in the CX operating model.
From Seats to Experiences: Reimagining Airline Commerce Through Modern Retailing
As highlighted in the Airlines and Airports Digital Services 2026 Market Insights report, global air passenger traffic continues to scale at an unprecedented pace, driven by rising middle-class populations, expanding international connectivity, and a strong recovery in leisure and business travel demand following the pandemic. In an environment characterized by margin volatility, shifting traveler expectations, and intensifying competition from digital-first travel ecosystems, airlines are increasingly reimagining themselves as modern retailers rather than transportation providers. The focus is rapidly shifting from selling seats to curating personalized, experience-led journeys spanning booking, ancillary services, airport experiences, loyalty ecosystems, and post-trip engagement. Therefore, airlines are modernizing their retailing experience by adopting the New Distribution Capability (NDC) framework introduced by the International Air Transport Association (IATA).
From AI Ambition to Enterprise Execution in APAC: A CIO Playbook
As we all know, the Asia-Pacific (APAC) region has been at the forefront of digital transformation over the past decade. Cloud adoption, mobile-first economies, and platform-led business models have enabled enterprises to scale rapidly and innovate continuously. Hyperscalers such as AWS have played a foundational role in this journey, providing scalable infrastructure, accelerating application modernization, and democratizing access to advanced technologies.
Pax Silica and the Philippines: What the New Economic Security Zone Means for Global Supply Chains
On April 16, 2026, the United States and the Philippines jointly announced plans to establish a 4,000-acre Economic Security Zone within the Luzon Economic Corridor (U.S. Department of State). Designated as the first AI-native industrial acceleration hub under the Pax Silica Initiative, the zone is intended to reduce dependence among partner nations on concentrated supply chains for semiconductors, critical minerals, and advanced manufacturing. With the Philippines formally joining the Pax Silica network alongside countries such as Japan, South Korea, the United Kingdom, and Australia, the announcement signals a meaningful shift in how partner economies are approaching supply chain resilience and economic security in the Indo-Pacific.
Banking Digital Services 2026 Market Insights™
The Banking Digital Services 2026 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the banking industry. The report also highlights key challenges that enterprises face today in this space.
Banking Digital Services: Advancing AI‑Native, Resilient, and Customer‑Centric Banking Through Digital Modernization
Banking enterprises are reimagining customer engagement for digitally native consumers, shifting to digital‑first models across the banking life cycle. They are deploying Gen AI and agentic AI across core value streams—from credit memo generation and loan origination to intelligent KYC/AML workflows and real‑time fraud detection. In parallel, banks are investing in real‑time payments enablement and composable orchestration platforms. They are modernizing legacy cores through cloud‑native side‑core and dual‑core architectures. Additionally, banks are embedding compliance‑by‑design into digital platforms, leveraging AI‑driven regulatory intelligence and automated transaction monitoring to strengthen operational resilience.
Banking Digital Services 2026 RadarView™
The Banking Digital Services 2026 RadarView™ helps banking enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 112-page report also highlights top market trends in the banking space and Avasant’s viewpoint.
IoT a Success But Complexity Holds Back Investment
While many emerging technologies attract rapid and widespread adoption, the Internet of Things (IoT) follows a markedly different trajectory. Rather than scaling quickly across organizations, IoT adoption remains comparatively limited, reflecting the complexity of implementation, integration challenges, and the specialized use cases it often serves. However, low adoption does not equate to low value. This Research Byte examines the potential causes.
Internet of Things Adoption Trends and Customer Experience 2026
For much of the past decade, the Internet of Things (IoT) struggled to meet enterprise expectations. While cloud computing and artificial intelligence attracted the bulk of capital expenditure, IoT initiatives were often confined to stalled pilots, fragmented standards, and narrowly scoped use cases. As a result, IoT was widely viewed as a technology with promise but limited return. That perception is beginning to shift. The massive investments companies have made in AI are hitting a data ceiling. To evolve from simple chatbots to truly autonomous operations, AI requires the constant, real-world telemetry that only IoT can provide. This “forced maturation” has pushed adoption rates to a historic high of 37%, up from 32% in 2024.
