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  • MoneyShot Claims Processing Business Process Transformation 2022 2023 RadarView - Claims Processing Business Process Transformation: Enabling a Digital Claims Experience

    Claims Processing Business Process Transformation: Enabling a Digital Claims Experience

    Amid the COVID-19 pandemic, the insurance industry, which has traditionally been slow to adopt digital technologies, saw an acceleration in the digital transformation of the claims processing function. Insurers had to manage a large volume of claims, which pushed them to leverage new technologies through partnerships, acquisitions, and outsourcing. Outsourcing, in particular, became an attractive option for insurers, with approximately 17% growth in the number of insurers turning to claims processing service providers. Claims management, payment integrity, and complaints and appeals segments continued to remain in focus. These trends, and others, are covered in Avasant’s Claims Processing Business Process Transformation 2022–2023 RadarView™.

    December, 2022

  • MoneyShot Contact Center BPT 2022 2023 - Reimagining Contact Centers for Better Business Outcomes

    Reimagining Contact Centers for Better Business Outcomes

    Enterprises are repositioning contact centers to generate new revenue opportunities by integrating customer service with business functions and personalizing customer interactions. Customer desire for quick resolution and proactive customer service is driving the adoption of omnichannel customer service. As a result, the global contact center outsourcing services industry grew by 20% between 2021 and 2022. These emerging trends are covered in Avasant’s Contact Center Business Process Transformation 2022–2023 RadarView™.

    November, 2022

  • Practice Adopotion Stages Cloud Governanced - Cloud Growth Requires Cloud Governance

    Cloud Growth Requires Cloud Governance

    With the continued migration to the cloud, governance becomes even more critical. Cloud governance provides a complete overview of an organization’s cloud resources and how they should be managed. Therefore, it is not surprising that many organizations see the vital role cloud governance plays in their daily operations, and practice rates are high compared to most best practices in our annual best practices study. This Research Byte summarizes our full report on Cloud Governance Best Practices.

    November, 2022

  • MoneyShot Intelligent Process Mining Platforms 2022 2023 RadarView - Intelligent Process Mining: Delivering Complex Business Intelligence and Process Transparency

    Intelligent Process Mining: Delivering Complex Business Intelligence and Process Transparency

    An increase in enterprise demand for hyperautomation has boosted the demand for process mining tools. With advancements in technology such as RPA, low-code/no-code, and artificial intelligence, the role of process mining has elevated from process standardization or automation to digital transformation. Platform features such as data integration with IoT devices and digital twin development enhance process understanding and data visualization. To tap market opportunities, software-as-service (SaaS) providers are embedding process mining in business applications by developing in-house capabilities and acquiring or partnering with vendors in the space. These emerging trends are covered in Avasant’s Intelligent Process Mining Platforms 2022–2023 RadarView™.

    November, 2022

  • MoneyShot Workday HCM Services 2022 2023 RadarView - Workday Partners Facilitating the Path to HR Transformation

    Workday Partners Facilitating the Path to HR Transformation

    Over the past two years, Workday has continued its growth with an increased focus on midsize enterprises, and those based outside North America. With the rising demand for Workday HCM solutions, businesses increasingly rely on service providers for implementation and managed services. In addition, use cases have expanded beyond streamlining processes and scaling HR operations to providing self-service capabilities and enhancing real-time insights. This RadarView provides an analysis of the service providers that are working with Workday to carry out this strategy.

    November, 2022

  • MoneyShot MDS 2022 2023 Updated - Transforming Manufacturing Operations Through Digitization

    Transforming Manufacturing Operations Through Digitization

    Manufacturers are under pressure to meet growing customer expectations despite increased production costs, a shortage of skilled workers, and the need to make new investments for Industry 4.0. To alleviate this pressure, they are investing in digital technologies to cut costs, shorten development cycles, reduce human dependency, mitigate risks from supply chain disruptions, and move toward sustainability. They are also working to diversify their business models and increase profitability. As this requires a strong integration of domain and technological expertise, manufacturers are collaborating with service providers for digital transformation. These emerging trends are covered in Avasant’s Manufacturing Digital Services 2022–2023 RadarView™.

    November, 2022

  • MoneyShot Digital Workplace Services - Digital Workplace Services: Crafting the New Workplace

    Digital Workplace Services: Crafting the New Workplace

    As enterprises increasingly offer hybrid working models, they are evaluating their digital and physical workplace strategies. With a “test-and-learn” approach, enterprises are evaluating hybrid-working models to find the best fit for their businesses. In this scenario, service providers are playing a pivotal role in helping companies embrace the digital workplace models of tomorrow. These trends, and others, are covered in Avasant’s Digital Workplace Services 2022 RadarView™.

    November, 2022

  • Trend in Applications - Low-Code, No Code, No Devs?

    Low-Code, No Code, No Devs?

    The process of developing and maintaining enterprise applications is changing. Agile methodologies and DevOps are contributing factors to the decline in application developer staffing ratios. Low-code/no-code, rapid application development approaches that aim to reduce coding and application development times further reduce the need for developers. Developers still make up the largest portion of most IT organizations, and they are quite expensive. Therefore, IT leaders should assess their developer needs in order to optimize their personnel budgets. This research byte summarizes our full report, Application Developer Staffing Ratios.

    November, 2022

  • MoneyShot Oracle Cloud ERP Services 2022 2023 RadarView - Facilitating the Journey to Oracle Cloud ERP

    Facilitating the Journey to Oracle Cloud ERP

    Oracle Cloud ERP is gaining ground among legacy Oracle Applications customers as well as net new buyers looking for a modern cloud suite. It provides capabilities to automate business processes, deliver improved reporting and analytics, and secure enterprise data. To deliver these benefits, service providers are leveraging proprietary tools, providing industry-specific functionality, and implementation accelerators for Oracle Cloud ERP migrations.

    November, 2022

  • MoneyShot Digital CX Services 2022 23 - Building Competitive Advantage with Digital CX Services

    Building Competitive Advantage with Digital CX Services

    CX has become a major driver of customer brand preference, purchase decisions, and behavior. It is a key differentiator contributing to enterprise growth, customer retention, and loyalty. With the rapid growth of devices and touchpoints, omnichannel and personalization are at the center of CX discussions. Enterprises are increasingly leveraging AI, analytics, and data platforms to build a 360-degree view of the customer. These emerging trends are covered in Avasant’s Digital CX Services 2022-23 RadarView™.

    October, 2022

  • MoneyShot Property and Casualty Insurance Digital Services 2022–2023 - Property and Casualty Digital Services: Raising the Bar in Customer Experience

    Property and Casualty Digital Services: Raising the Bar in Customer Experience

    Property and casualty (P&C) insurers are working to meet growing customer expectations amid the increasing cost of claims, intense competition from new entrants, and a changing regulatory environment. They are leveraging digital technologies to settle claims faster, improve underwriting, and detect fraud. Leading service providers support these efforts by providing insurance domain knowledge and technological expertise. These emerging trends are covered in Avasant’s Property and Casualty Insurance Digital Services 2022–2023 RadarView™.

    October, 2022

  • Desktop - Desktop Support Outsourcing Gains Popularity

    Desktop Support Outsourcing Gains Popularity

    The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows that there is a strong cost advantage to outsourcing desktop support tasks, but many organizations have reported negative service experiences. This research byte summarizes our full report on desktop support outsourcing.

    October, 2022