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Digital-Led Procurement Outsourcing Gaining Traction
Traditionally, enterprises have emphasized outsourcing transactional procurement processes. Of late, they have become more open to outsourcing the end-to-end procurement value chain for a holistic transformational experience. Additionally, adoption of digital technologies is emerging as a key component in procurement outsourcing engagements. This has expanded the role of service providers in procurement platform implementation and allied services, leading to a surge in convergence of IT-BPM deals. These trends, and others, are covered in our new Procurement Business Process Transformation 2021 RadarView™.
September, 2021
CRM Necessary but Messy
Customer relationship management systems are one of the most widely adopted categories of enterprise applications. But investing in a new CRM can be a messy business. As a core system, a CRM needs to interact with data across the entire business. Business processes should change to match the new capabilities. Hidden or unexpected costs can quickly add up, and missteps can result in a major setback, or worse, project failure. This Research Byte summarizes our full report on CRM Adoption Trends and Customer Experience.
September, 2021
European IT Departments More Cautious Than American Counterparts
The best way to describe the European recovery from the COVID-19 pandemic is cautiously optimistic. Maybe with a little extra emphasis on optimistic. But it is nothing quite like the miracle recovery we described a little over a month ago for IT organizations in the US and Canada. Still, it is not all bad. In Europe, we continue to see expected increases in spending on digital transformation, software as a service (SaaS), and cloud, indicating that IT organizations are not holding back on new investments, and they see a clear path toward a digital future. This research byte is a brief description of some of the findings in our European IT Spending and Staffing Benchmarks 2021/2022 study.
September, 2021
Digital talent to drive new wave of business transformation
Enterprises and IT service providers need to revisit their talent strategy and prioritize digital skills. The accelerated pace of digital transformation and a hybrid working environment have put a new emphasis on reskilling and upskilling the existing workforce. IT service providers are seeing 30% growth in deals involving digital technology like cloud and cybersecurity, and they have made significant investments in recruiting new talent, particularly in nearshore environments, closer to where the work originates. All of this pressure on an already thin talent pool requires planning, and perhaps a good partner. These emerging trends are covered in Avasant’s Digital Talent Capability 2021 RadarViewTM.
September, 2021
Best Practices to Architect an Effective Investment Promotion Agency
Investment promotion agencies (IPAs) are the catalysts that play a crucial role in attracting foreign investors into their home countries. Their objectives are aligned with their national priorities that primarily include job creation, industry development, trade development, and promoting sustainable growth. IPAs must be well-structured, well connected, streamlined, and appropriately staffed to ensure efficient service delivery. This white paper provides an overview of how an effective IPA must be designed and developed. We also look at some leading IPAs across the world and how they operate.
September, 2021
Extracting value from cloud through digital convergence
The enterprise shift to the cloud was already well underway before the COVID-19 pandemic, but the pandemic increased the pace of the transformation. The dramatic increase in both remote work and a new digital economy increased the need for business applications, analytics, and artificial intelligence/machine learning (AI/ML) deployed in the cloud. Even in the post-COVID economy, companies continual to accelerate their cloud transition. Due to this fast pace, finding the right cloud provider is key.
September, 2021
Benefits of Accessible Websites Far Surpass Just Doing the Right Thing
Website accessibility is a best practice requiring the use of inclusive website design to facilitate use by people with disabilities, including visual, hearing, motor skills, neurological, or cognitive impairment. But here is a fact that most companies do not comprehend: The benefits of website accessibility include a number of benefits to the organization itself. This Research Byte identifies those benefits while summarizing our full report on website accessibility best practices.
August, 2021
Pandemic Gives Web Operations Outsourcing a Shot in the Arm
Web operations outsourcing is one of the most popular types of managed services. As the pandemic showed more than ever, organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. In doing so, many are turning to managed service providers that provide needed expertise. This Research Byte summarizes our full report on Web Operations Outsourcing Trends and Customer Experience.
August, 2021
Digital Transformation Drives Rising IT Staff Head Count
Last year, we reported that a majority of companies planned IT staff head count increases for the first time in years. Then we were hit with a pandemic, global lockdowns, and in some companies, even layoffs. The good news is that much like all of the weddings, celebrations, and vacations that were rescheduled for this year, so is the hiring. In addition, digital transformation is driving a new era in IT staffing growth. This Research Byte is a brief overview of the findings in our IT Spending and Staffing Benchmarks 2021/2022 report.
July, 2021
Security and Cloud Skills make Telcos an Interesting Choice for IT Services
As digital transformation initiatives accelerate, telcos are uniquely situated to provide the most vital services and solutions to IT organizations. Cloud and security have been the major drivers of IT budgets for nearly a decade, and this is unlikely to change in the near future. Telcos can take advantage of these growth areas due to their long business relationships and their networking roots. This article builds on findings from the June 23rd and 24th Orange Business Services Analyst Day as well Avasant Research.
July, 2021
Acumatica Ramps up Integrations, Crosses 8,000-Customer Threshold
Cloud-based enterprise resource planning (ERP) vendor Acumatica is a rapidly rising star in the midmarket ERP world, and for some time the Seattle-based company has been looking to play in a bigger arena. The company hosted its user and customer conference in sweltering Las Vegas earlier this week, its first in-person event since the start of the pandemic. It announced many new features and impressive customer growth.
July, 2021
Key Trends Shaping the Workforce of the Future
The workforce of the future has been debated for years but has never been such a hot topic as today, with the Covid-19 pandemic. It is no longer news that the face of the world and the way we do business has irrevocably changed. Instead of the slow and steady climb toward a borderless, digital society, global economies suddenly found themselves launched onto a new trajectory, forced to adapt to survive. We are watching the workplace and workforce of the future take shape, with changing roles, relationships and demands. There has been a rapid shift toward remote work, innovation and automation, enabled by the ubiquity of technology and the digital economy.
July, 2021