Latest Reports

• Embracing Turbulent Markets by Enabling New Investment Avenues and Driving Down Costs

  In today’s turbulent financial markets, the business landscape is rapidly evolving, driven by multiple factors, including the Great Wealth Transfer from older generations to younger, tech-savvy investors. This shift drives demand for smart advisory services facilitated by advanced analytics and personalized strategies. Additionally, there is a growing appetite for alternative investments and digital assets as investors diversify portfolios and new asset classes necessitate novel trade life cycles. Amid this evolution, the financial landscape is seeing a decline in M&As and initial public offerings (IPOs), focusing on reducing operational costs. Regulatory changes, such as the shift toward T+1 settlement cycles and the rise of ESG scores as an investment criterion, open new avenues as firms leverage digital technologies, including generative AI, to navigate these challenging times. Both demand-side and supply-side trends are covered in our Financial Services Digital Services 2024 Market Insights™ and Financial Services Digital Services 2024 RadarView™, respectively.

  October, 2024

• Artificial Intelligence: Should Robots Have Rights? Part 2

  The article examines advancements in AI and robotics, focusing on Tesla’s Optimus and Boston Dynamics’ Atlas. These robots now use AI to navigate, interpret emotions, and engage in lifelike conversations. As they become more human-like, ethical concerns emerge regarding robot rights, emotional dependency, workplace integration, and privacy. The article stresses the need for regulations to address these challenges and balance the integration of robots into society while protecting human autonomy.

  October, 2024

• The Next Frontier: Charting the Future of Freight and Logistics Services

  The freight and logistics industry is witnessing a growing demand for comprehensive end-to-end services. As customers push for more integrated supply chain management, logistics providers are being driven to deliver holistic solutions, encompassing everything from freight forwarding to last-mile delivery. This demand is reshaping the freight and logistics landscape, compelling enterprises to adopt advanced technologies, improve operational efficiency, and ensure accountability.

  October, 2024

• Takeaways from LTTS Analyst Day

  The manufacturing landscape is undergoing a significant shift. Traditionally focused on operational metrics such as cost, revenue, and product uptime, the industry now prioritizes customer experience, operational excellence, and supply chain resilience. This is posing a dual challenge for service providers, pushing them to bring in digital technologies while addressing cost escalation issues through approaches such as outcome-based service models.

  October, 2024

• Digital CX Services: Driving Personalization and Streamlining CX Operations Leveraging AI and Analytics

  Enterprises are focusing on implementing a unified customer experience (CX) strategy and eliminating data silos by investing in emerging technologies and tools such as CRM, data management platforms, customer data platforms, marketing automation platforms, and business intelligence tools to improve customer insights, enable omnichannel content personalization, increase customer loyalty, streamline operations, and offer proactive customer support. Service providers are also developing generative AI-powered industry-specific solutions targeting use cases such as streamlining marketing and call center operations for healthcare, personalizing marketing campaigns, and offering AI assistants for guided selling and self-service for telecommunications.

  October, 2024

• IT Due Diligence Indispensable in the Divestiture Process

  In the rapidly evolving digital landscape, assessing inherent and separation risks in IT during a divestiture is critical. Effective IT due diligence is vital to identify and mitigate hindrances to value creation. It ensures IT aligns with business strategy, supports processes, enhances customer experiences, and drives growth. Poor IT management can disrupt operations, waste resources, and prevent innovation, making robust due diligence essential. An effective IT Due Diligence process can help identify risk comprehensively, and estimate the size and spend on IT.

  September, 2024

• Application Modernization Services: Gen AI Fueling Application Modernization

  Rising demand for resilience and availability, coupled with the shift to hybrid and multicloud strategies and a focus on business-driven outcomes, is pushing enterprises to modernize applications gradually. The growing need for data integration, insights, and enhanced compliance and security also drives this effort. Organizations are increasingly experimenting with generative AI as part of their application modernization efforts. Meanwhile, leading service providers have integrated generative AI capabilities into their existing solutions to speed up the transformation process and deliver greater value. Both demand-side and supply-side trends are covered in our Application Modernization Services 2024 Market Insights™ and Application Modernization Services 2024 RadarView™, respectively.

  September, 2024

• Leveraging Emerging Technologies to Transform End-to-End Mortgage Processes

  The mortgage process services industry is undergoing a transformative phase driven by technological advancements, regulatory changes, and evolving customer expectations. High interest rates have led to a decline in new mortgage originations as customers find buying a house more expensive. The changing regulatory frameworks require more stringent compliance management, requiring changes in the lending process by lenders and service providers. These factors have led to an increased demand for mortgage business process transformation services, evidenced by a 15% growth in the active clients of mortgage process service providers during FY 2023–2024. However, the declining originations have led to a sluggish revenue growth of less than 5% for these service providers.

  September, 2024

• Leading Change: Strategies for Generative AI Transformation

  Over the past two decades, we have been at the forefront of technological innovation, from RPA in the early 2000s to AI in the 2010s, and now Gen AI is becoming essential after ChatGPT’s launch in 2022. Technology’s impact has evolved from automating blue-collar tasks to transforming white-collar roles like strategy and design thinking. Amid this shift, change management is critical yet often overlooked, with a success rate of only 33%, leaving many employees struggling or unfit for new roles. This research byte analyzes change management strategies across different use cases and identifies best practices for driving effective organizational change.

  September, 2024

• The AI Revolution: Redefining Industries in the Intelligent Era

  The line between human creativity and machine intelligence has been increasingly harder to discern as industries begin to harness the power of AI. This new digital age is about more than just advanced technology; it is fundamentally changing how we live and work. Machines can think, learn, and adapt on their own. The AI revolution is already underway, making a significant impact on industries, driving innovative ideas, and changing our daily lives. It brings exciting new opportunities but also challenges that need to be addressed.

  September, 2024

• Leveraging Advanced RCM Solutions for Enhancing Patient Experience and Financial Performance

  With rising technological advancements and the adoption of the value-based care model, providers are focusing on implementing advanced patient-centric revenue cycle management (RCM) solutions to enhance cash collections and reduce reliance on manual processes. They are developing unified payment gateways with digital payment options, cumulative patient billing, and data transparency to boost patient satisfaction. In 2023–2024, providers saw improved operating margins due to increased revenues. However, rising costs driven by inflation, labor shortages, and escalating drug prices remained a concern. Nevertheless, they continue to invest in technologies such as generative (Gen) AI-assisted coding, self-service scheduling, and Gen AI-powered denials recovery solutions to streamline operations and enhance efficiency. Both demand-side and supply-side trends are covered in our Revenue Cycle Management (RCM) Business Process Transformation 2024 Market Insights™ and Revenue Cycle Management (RCM) Business Process Transformation 2024 RadarView™, respectively.

  September, 2024

• The Digital Leap: Transforming Property and Casualty Insurance Underwriting for the Future

  The property and casualty (P&C) insurance industry has always been a cornerstone of financial stability, covering various risks, from natural disasters to automobile accidents. At the heart of this industry lies the critical function of underwriting. Over the past few years, the underwriting landscape has undergone significant changes driven by evolving market dynamics, regulatory shifts, and technological advancements.

  September, 2024