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Autonomous Medical Coding Key to Transformation of Claims Processing
In the previous decade, medical coding was largely a slow and error-prone manual process. The adoption of ICD-11 has only exacerbated this problem. With automation technologies now delivering accuracy, agility, and process visibility, adoption of autonomous medical coding (AMC) products is growing. However, choosing the right AMC product is not easy. There are dozens on the market, and they are not created equal. These trends are covered in Avasant’s new Autonomous Medical Coding Products 2022 RadarView™ Scan.
April, 2022
Avoid the Watermelon Effect—Focus on Customer Experience
Have you experienced, when outsourcing your services, that all your service-level agreements (SLAs) reporting and key performance indicators (KPIs) are green, but your customers are not very happy with the services? This is the “Watermelon Effect.” Green on the outside, but red on the inside. Too often those SLAs and KPIs do not reveal the real quality of service. This Research Byte explores what can be done to prevent the Watermelon Effect.
April, 2022
NFTs: More Than Just Digital Art
Non-fungible tokens (NFTs) have been a hot topic as art, fashion, video games, and social influencers have embraced the technology to sell one-of-a-kind digital objects. But enterprises, outside of a few specific industries, have largely neglected NFTs. Nevertheless, many companies should consider their benefits. This Research Byte explores this emerging technology.
April, 2022
Digital Workplace—Rising Star of New Technology Trends Study
Digital workplace technologies, one of two new entrants in our annual study of technology trends, earns the highest satisfaction rating from survey respondents, a clear sign that the shift to a hybrid workforce is well under way and has changed the focus for many IT organizations. Digital workplace technologies will have a growing role in business in the years to come. This Research Byte provides a look at the customer satisfaction rating for digital workplace technologies, as well as an overview of our Technology Trends 2022.
April, 2022
Digital Retail Services: Orchestrating an Omnichannel Experience
Retail is increasingly hyperpersonal and omnichannel. Pandemic lockdowns and supply chain disruptions have actually raised the bar for consumer expectations as they found they could have anything delivered right to their doorstep. That raised bar means that retailers are increasingly relying on data and AI to map consumer sentiment and needs, and they are deploying digital technology including virtual reality and other immersive technologies to improve the customer experience. However, all of this requires investment and seamless orchestration of multiple technologies. This is best done with partners. These emerging trends are covered in Avasant’s Retail Digital Services 2022–2023 RadarView™.
May, 2022
Global Crises Fueling New Investments in Supply Chain Management
Global crises continue to push supply chain management systems to the brink. Delays and shortages have led business leaders to question their longstanding commitment to lean inventory, just-in-time manufacturing, and reliance on long offshore supply chains. This Research Byte provides a summary of our full report on supply chain management adoption and customer experience.
May, 2022
Travel and Hospitality Digital Services: Reimagining the Customer Experience Through Hyperpersonalization
The travel and hospitality industry today is driven by contactless technologies, challenges posed by the pandemic, and the emergence of new customer segments. There is an increasing demand for faster services and customized offerings. Travel and hospitality companies are expanding integration of digital technologies in their offerings and also exploring new technology areas such as the omniverse to disrupt this space and deliver an enhanced level of customer experience. However, all of this requires investment and seamless orchestration of multiple technologies. These emerging trends are covered in Avasant’s Travel and Hospitality Digital Services 2022–2023 RadarView™.
May, 2022
E-Commerce Complexity Causes Customer Experience Challenges
E-commerce technology, while mature, is still evolving. Customer experience is now the focal point as e-commerce systems enable hyperpersonalization. But e-commerce has become increasingly complex resulting in low TCO success and satisfactions rates. This Research Byte provides a summary of our full report on e-commerce adoption trends and customer experience.
May, 2022
Cybersecurity Services: Moving to a Proactive Security Posture
The Russia-Ukraine war has further escalated cyber risks in an already precarious threat environment. Organizations continue to endure email cyberattacks involving phishing that are extending to their supply chain partners. As businesses modernize their IT infrastructure, there is increased interest in the zero-trust security model and deploying or refreshing security controls. These measures help companies move from a reactive to a proactive security operations center (SOC) by automating the triage process and incident response. These emerging trends are covered in Avasant’s Cybersecurity Services 2022 RadarView™.
April, 2022
AI and Cloud Infrastructure Show Greatest Jump in Investment Priorities in 2022
After a relatively slow burn in recent years, more companies are now embracing artificial intelligence (AI) capabilities and projects, as shown in our annual Technology Trends survey. In the survey, AI showed impressive gains in both adoption and investment rates, compared to our survey in 2021. This Research Byte provides a look at the AI adoption and customer experience profile, as well as an overview of our full study, Technology Trends 2022.
April, 2022
AI Grows to Create a Hyperpersonal Customer Experience
Companies are increasing their use of artificial intelligence (AI) and machine learning (ML) as new use cases emerge and AI deployment has gotten easier. Particularly retail and creative sectors such as media and entertainment are using AI to create hyperpersonal experiences for their customers. Organizations are finding these experiences easier to create with supervised learning models that allow business leaders to govern data inputs and identify desired business outcomes. Use cases in the metaverse and improved energy efficiency for AI could help continue to drive adoption in the next few years. However, enterprises should plan with care as ethical issues around some AI uses have not been resolved. These trends, and others, are covered in our Applied AI and Advanced Analytics Services 2022 RadarView™.
April, 2022
Growth of Internet of Things Ties to Sustainability
Global instability brought on by supply chain disruptions, global pandemics, and international conflict have been a catalyst for enterprise Internet of Things (IoT) adoption, with a 24% year-over-year (YOY) increase in number of IoT projects. Integration of IoT and 5G accelerated use cases including smart cities, smart buildings, intelligent workplaces, and other sustainability projects. However, despite the growth in adoption, security gaps in IoT environments have left many organizations vulnerable to new cybersecurity threats. These trends, and others, are covered in our Internet of Things Services 2022 RadarView™.
April, 2022