Latest Reports

• Lessons in Transitions: What Presidential Inaugurations and Managed Services Transitions Teach Us About Change Management

  Every transition comes with its own set of challenges. In business, a shift to a new managed services provider can feel as monumental as a presidential transition—albeit with fewer news headlines and press conferences. But in many ways, these types of transitions require similar structures: clear communication, stakeholder engagement, and thorough strategic planning. Both involve transferring knowledge, ensuring continuity, and managing expectations across a wide range of stakeholders. And while a managed services transition may not change the course of a nation, it can greatly impact a company’s day-to-day operations and long-term success.

  January, 2025

• The Digital Revolution: How Emerging Technologies are Redefining Airport Operations

  The aviation industry is undergoing a digital transformation driven by emerging technologies like AI, IoT, biometrics, and automation. These innovations enhance operational efficiency, improve security measures, and deliver seamless passenger experiences. By addressing implementation challenges, the sector is poised for sustainable growth and improved customer satisfaction.

  January, 2025

• Telefónica Tech’s Strategic Leap: Redefining B2B Digital Transformation

  Telcos have increasingly recognized the significant growth opportunities in the B2B digital services segment in addition to traditional telco services. To capitalize on this shift, they have expanded beyond voice and data offerings to include managed services, positioning themselves as competitors to system integrators. A notable example is Telefónica, which established Telefónica Tech in 2019 as a dedicated B2B digital services provider. At the recently held Telefónica Tech Analyst Day 2024, the company’s leadership showcased how, over the past two years, Telefónica Tech has aligned its operations to meet these demands, focusing on integrating offerings across technologies and markets.

  January, 2025

• Great ROI for IoT, but Implementation Difficulties Limit Adoption

  The Internet of Things (IoT) continues to promise benefits such as lower labor costs, better tracking of assets, improved business processes, and efficient energy management. Companies that have adopted this technology are realizing high ROI and satisfaction. However, IoT is still a maturing technology. This Research Byte examines the potential causes.

  January, 2025

• E-commerce Sees Innovation Through Emerging Technologies

  E-commerce adoption numbers are more difficult to interpret than other technologies in our Tech Trends reports. Some sectors, such as healthcare and manufacturing, may have fewer e-commerce needs than sectors like retail. As such, adoption and investment numbers have seemed low. This Research Byte provides a summary of our full report on e-commerce adoption trends and customer experience.

  January, 2025

• IaaS Adoption Surges, Investment Moderates as Organizations Focus on Optimization

  Infrastructure as a Service (IaaS) continues to be a cornerstone of efficient operations. Our latest research reveals an uptick in IaaS adoption. This surge is driven by the increasing demand for scalable, flexible, and cost-effective IT solutions. Our data suggests that the adoption rate is high when compared to other technologies in the study. However, the investment rate is moderate.

  January, 2025

• A New Era of AI: From Hidden Tool to Consumer Staple

  Artificial intelligence (AI) adoption has been traditionally difficult to track, as AI was mostly embedded in software. As such, end users did not typically perceive it as AI as much as a function of the product. However, a recent round of consumerization of AI tools has changed the landscape and use of AI in the enterprise. This Research Byte summarizes our full report on AI technology trends.

  January, 2025

• Transforming Payroll for Enhanced Compliance, Efficiency, and Employee Experience

  The payroll services industry has evolved significantly with AI, ML, and automation, driving accuracy, compliance, and predictive analytics. Cloud-based solutions have gained prominence, offering scalability, security, and real-time access, meeting the needs of enterprises globally. The continuation of remote and hybrid work has increased demand for global payroll systems that seamlessly integrate localized compliance with cross-border workforce management. Employee satisfaction is a key focus, with self-service portals and mobile access enhancing engagement and transparency. These advancements foster smarter, agile, and employee-centric payroll systems, driving efficiency, cost savings, and compliance. These developments fuel the demand for payroll services that enable enterprises to achieve operational efficiency, cost savings, and regulatory compliance, evidenced by about 18% growth in service providers’ revenue.

  January, 2025

• Shifting from Transactional to Value-based F&A Services due to Evolving Customer Expectations

  The finance and accounting (F&A) BPO industry is navigating a dynamic phase marked by rapid technological advancements, evolving regulatory landscapes, and shifting client expectations. Service providers are adopting advanced technologies such as AI, ML, and RPA to automate routine tasks, improve compliance accuracy, and deliver financial insights. Meanwhile, regulatory changes are pushing for more stringent reporting and data transparency, compelling providers to innovate in governance and risk management practices. These developments are fueling the demand for F&A BPO services that enable organizations to achieve cost optimization, scalability, and strategic decision-making, evidenced by about a 13% growth in service providers’ revenue. Both demand- and supply-side trends are covered in Avasant’s Finance and Accounting Business Process Transformation 2024–2025 Market Insights™ and Finance and Accounting Business Process Transformation 2024–2025 RadarView™, respectively.

  January, 2025

• Blockchain Services: Advancing Innovation, Sustainability, and Security through Blockchain Technology

  Enterprises are increasingly adopting blockchain to enhance transparency, security, and efficiency across various sectors. The banking, government, and manufacturing sectors are leading with the maximum success rate in converting blockchain projects from proofs of concepts (POCs) to production. Blockchain fosters consumer trust through supply chain transparency and product authenticity. The integration of AI with blockchain drives data integrity and decentralized networks. Central banks are developing central bank digital currencies (CBDCs) to streamline cross-border payments. Additionally, blockchain supports sustainable innovation and regulatory compliance, promoting green finance and verifying carbon credits for environmental goals.

  December, 2024

• Utilizing Generative AI and Intelligent Automation to Digitize the Consumer Goods Industry

  Consumer packaged goods (CPG) companies are increasingly investing in AI-driven marketing technologies to enhance campaign effectiveness, establish brand differentiation, and improve ROI. They are also leveraging IoT solutions to optimize supply chain efficiency and ensure product availability while utilizing blockchain technology to guarantee product authenticity. Moreover, the use of generative AI is helping CPG companies identify new market opportunities and aid in product development. In manufacturing, companies are adopting smart practices like 3D printing, collaborative robots, and AI to reduce operational waste and minimize inventory needs. Additionally, they are rethinking product packaging to meet their ESG goals while maintaining sustainable supply chains for raw material procurement.

  December, 2024

• SAP S/4HANA–Generative AI Confluence Drives Efficient Operations and Accurate Business Decisions

  As enterprises seek to enhance operational efficiency and user experience, the integration of generative AI with SAP S/4HANA is gaining momentum. This is driving improvements in critical business processes such as procurement, financial management, supply chain optimization, and asset maintenance. Service providers are responding by developing tailored, industry-specific AI solutions through in-house efforts and collaboration with SAP and other technology partners. To maximize the ROI and reduce time to market, organizations are adopting phased implementation strategies, testing outcomes through proof of concepts, and leveraging service providers’ assets with preconfigured business processes.

  December, 2024