Latest Reports

• Capacity Building in IT/BPO Sector- A Perspective

  In the past two decades, the world has experienced rapid growth in the IT/BPO sector. It touches the lives of millions of people worldwide and is a source of livelihood for many. In recent times, some countries have been able to exploit this sector and transform their econ-omies from a stagnant and depressed state to a vibrant and rapidly growing one.

  August, 2011

• China’s Outsourcing Market – A Perspective

  China's market for the outsourcing of technology services (outsourcing services) has experienced faster growth. Over the past 5 years, both foreign IT service providers and home grown IT and BPO service providers have established and expanded business operations in China primarily to serve domestic and East Asian region customers.

  July, 2011

• Sourcing Drivers 2011: Realigning Business for the New Normal

  Organizations are pursuing outsourcing today to gain more than just cost savings. But will the same old sourcing strategies be relevant in a world where the economy is in constant turbulence? In this note we take a look at the Top 5 Sourcing Drivers for 2011 that we believe will help unlock greater value for your organization and form the basis of more sustainable sourcing practices.

  January, 2011

• Cloud Computing – Impact on Business & Outsourcing

  The recent economic downturn and pressures on IT budgets have evolved a creative new business model in the form of Cloud Computing. This paper by Dr. Pradeep K.Mukherji, President & Managing Partner, Avasant Asia discusses Cloud Computing and its implications on today's businesses and outsourcing.

  December, 2010

• Data Center Management In a Shared, Multi-Customer Environment

  This paper is intended to provide an overview of the fundamental elements of data center management in the context of a multi-customer environment, which is generally characteristic of outsource data center providers, but also increasingly similar to in-sourced data centers providing services to multiple internal customers in a best practice, shared services organization model.

  November, 2010

• Training Best Way to Improve IT Staff Retention

  (IRVINE, Calif., August 11, 2008) IT organizations with the strongest education and training programs also have the lowest average turnover rates, according to a recently released Computer Economics study.

  August, 2008

• The Next Wave of Outsourcing: Remote Infrastructure Management

  In the pre-cloud era, the rapid evolution in IT architecture and remote servermanagement technologies, changes in customer behavior and demand pattern, and maturity in the provider and offshore service delivery landscape has propelled the industry toward accelerated adoption of Remote Infrastructure Management (RIM). Emergence of digital, mobile and cloud based solutions has altered the way IT infrastructure is managed, thereby changing the very complexion of RIM strategies.

  July, 2008

• Consolidation is Key in Reducing ERP Support Costs

  (IRVINE, Calif.) Organizations wanting to optimize their ERP support costs should strongly consider consolidating and standardizing on a single version and instance of their primary vendor's platform.

  April, 2008

• Few IT Organizations Make Users Pay

  (IRVINE, Calif.) Despite the heated debate over chargeback practices in the earlier part of the decade, 42% of companies still do not charge back any portion of their IT budgets and less than a quarter engage in aggressive chargeback practices, according to a Computer Economics survey of IT managers.

  December, 2007

• IT Change Management Still Lacking in Many Organizations

  Most problems in the data center are caused by changes that are introduced into the production environment. Change management, therefore, is arguably the most critical requirement for a successful IT organization. This article investigates the effectiveness of IT change management practices and considers the impact of staffing levels on the overall quality of this process. We also examine the issues that may arise by failing to adequately develop and staff an IT change management function. (5 pp., 3 figs.)

  October, 2006

• Overcoming Obstacles to Data Classification

  A formal data classification scheme is fundamental to information security. Yet, many organizations--even those that profess a commitment to protecting company and customer information--fail to implement data classification. This article looks at the reasons that data classification can be difficult to develop and implement in practice and offers several practical guidelines to overcome these obstacles.

  April, 2006