Latest Reports

• IT Leaders Value IT Security Training, Yet Many Organizations Are Inconsistent

  IT security training is a business best practice that involves training all IT and user personnel in a company’s security policies and procedures. This increases awareness and ensures compliance, making it a highly advisable practice for every company. However, our report shows that too many adopters are only conducting security training in an inconsistent manner, which can have dire consequences. This Research Byte provides a summary of our full report on IT security training best practices.

• AvaSense Aids Multi-Vendor Ecosystem Management

  Companies are increasingly relying on a diverse range of vendors to provide services and products, creating a complex multi-vendor ecosystem. This complexity can lead to challenges in managing multiple service level agreements (SLAs), contracts, and vendor relationships, often resulting in inefficiencies and increased operational costs.

  November, 2024

• Human-AI Collaboration: The Key to Unlocking Contact Center Efficiency

  As enterprises look to transform their contact centers into customer experience centers, technologies, including generative AI (Gen AI), automation, and analytics, take center stage. Evolving customer journeys and the need for seamless experiences across channels push enterprises to offer omnichannel support and digital self-service options. Service providers have allocated 27% of their investments toward emerging technology integration and 35% dedicated to new tools and platforms, as noted in our Contact Center Business Process Transformation 2023–2024 RadarView.

  November, 2024

• The Power of Synergy: A Deep Dive into Contact Center Service Provider Partnerships

  With the customer service landscape continuously evolving, contact center service providers face constant pressure to deliver enhanced experiences across multichannel environments. To meet these demands, they are increasingly looking for strategic partnerships. These collaborations unlock several benefits, enabling service providers to offer enterprises a wider range of capabilities, deeper expertise, and a global reach.

  November, 2024

• GCC’s Localization Strategy Requires Rethinking Talent Development for Digital Capability Building

  The Gulf Cooperation Council (GCC) region has long been a magnet for global talent, offering lucrative opportunities and a high standard of living. However, the region's rapid economic growth has highlighted a significant challenge: the underutilization of local talent in emerging digital sectors. 

  October, 2024

• Using Generative AI to Optimize the Media Supply Chain and Explore New Revenue Avenues

  The media and entertainment industry has undergone a significant transformation driven by the integration of deep learning and AI. Enterprises are harnessing generative AI for various applications, including newsroom editing, scriptwriting, marketing optimization, and regional market expansion through deepfake dubbed videos. There i’s a growing focus on immersive experiences powered by AR/VR/XR technologies to enhance customer engagement. Additionally, businesses are exploring revenue-generating opportunities through non-fungible tokens (NFTs), offering digital character toys on NFT marketplaces. To ensure operational efficiency and meet evolving consumer expectations, enterprises are modernizing legacy systems, prioritizing cybersecurity, and adopting remote production models, as well as leveraging cloud technology to reduce their environmental footprint. This comprehensive approach reflects the industry’s commitment to innovation and sustainability, and delivering high-quality customer experiences. Both demand- and supply-side trends are covered in Avasant’s Media and Entertainment Digital Services 2024 Market Insights™ and Media and Entertainment Digital Services 2024 RadarView™, respectively.

  October, 2024

• European CIOs Making Investments with Strong Budget Increases

  Despite some economic turbulence, persistent nearby conflicts, and tech layoffs, end-user companies are showing relatively strong IT spending increases. CIOs are investing in a series of new technologies designed to transform the enterprise including AI, data analytics, and even the metaverse. Hiring is also keeping pace, and, for the most part, CIOs have the budget they need to make meet their mission of continued strategic transformation. This Research Byte is a brief description of some of the findings in our European IT Spending and Staffing Benchmarks 2024/2025 study.

  October, 2024

• Navigating the Early Stages of Synchronous AI Agents

  It has been nearly two years since generative AI (Gen AI) became democratized, enabling anyone—not just IT developers or data scientists—to interact with AI through simple natural language interfaces. But now, the question is, what if we could eliminate the need for these tech intermediaries and design AI systems that autonomously execute complex process workflows? This is where the industry is headed.

  October, 2024

• OpenAI-Microsoft Rift: Implications for Enterprises to Navigate the AI Landscape

  The partnership between OpenAI and Microsoft has been one of the most influential collaborations in the AI space. What started in July 2019 as a strategic collaboration, aimed at fostering AI innovation, has evolved dramatically over the past five years. The relationship has culminated in a rather tumultuous last 12 months that reflects the changing dynamics of the fast-evolving AI industry. This research byte outlines the key milestones of the OpenAI-Microsoft partnership, the driving factors behind their close cooperation, and recent developments that can impact the future of this partnership. It also offers recommendations to enterprises, helping them make informed decisions about technology selection, in light of significant future AI investments as alliances and technologies continue to rapidly evolve.

  October, 2024

• Optimizing Power Consumption in Data Centers in the age of AI

  As companies increasingly repatriate their data centers, optimizing power consumption has become a crucial priority for enterprise buyers. This shift offers opportunities for improved operational efficiency while also presenting challenges related to energy management, sustainability, and resource utilization. The demand for power in data centers, is further augmented by the rising energy needs of high-performance chips. This exponential data growth and increased compute power requirements are further stressing the existing power infrastructure. As the use of large data becomes more widespread, optimizing power within datacenters will become crucial to the enterprise spend and operational efficiency.

  October, 2024

• IFS Boosts Its Offerings in the Unsung Hero of AI: Industrial AI

  IFS is highlighting the power of industrial AI, a specialized form of AI that optimizes industrial processes, at its recent conference. Unlike generative AI, industrial AI focuses on sectors like energy, manufacturing, and infrastructure. IFS.ai, the company’s platform, plays a key role in improving efficiency, safety, and sustainability by integrating AI into its enterprise solutions. It supports advanced robotics, predictive safety, AR maintenance, and supply chain management, helping industries like energy distribution, aviation, and package delivery run smoothly.

  October, 2024

• Leveraging AI-/ML-based Solutions and Partnerships with CROs to Deliver Patient-centric Trials across Multiple Countries

  The global life sciences industry is facing increasing challenges due to economic uncertainties, rising drug development costs, and a focus on patient-centric engagement. To address these challenges, organizations are partnering with CROs, KPOs, and BPOs to access specialized expertise, expedite time to market, and enhance data management capabilities. There is a growing trend toward decentralized and hybrid clinical trial models to improve patient recruitment and retention while also expanding clinical trials globally for inclusivity. However, organizations continue to face challenges such as finding suitable participants, adapting to changing regulations, safeguarding patient data, and adopting new technologies. Both demand- and supply-side trends are covered in Avasant’s Clinical Data Management Business Process Transformation 2024–2025 Market Insights™ and Clinical Data Management Business Process Transformation 2024–2025 RadarView™, respectively.

  October, 2024