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How to Maximize IT and BPO Vendor Relationships with a Sourcing Health Check
Many organizations rely on IT and BPO vendors to deliver essential services and support their business objectives. However, over time, the alignment between the vendor and the client may erode, leading to suboptimal performance, dissatisfaction, and missed opportunities. To avoid these pitfalls, it is important to periodically conduct a sourcing health check, which is a comprehensive assessment of the current state of the vendor relationship and the contract terms. A sourcing health check can help identify gaps, risks, and areas for improvement, as well as provide actionable recommendations to maximize the value of the sourcing agreement.
April, 2024
Network Managed Services: Optimizing Network Operations Effectively
Enterprises encounter several challenges in managing their network infrastructure, such as scalability issues, security vulnerabilities, and resource limitations. In today’s dynamic digital environment, it is crucial for businesses to overcome these challenges to adapt to evolving demands and remain competitive and resilient. This requires comprehensive assessments, strategic planning, and tailored technology implementation. Furthermore, effective network monitoring, maintenance, and troubleshooting are vital to ensuring seamless operations and minimizing downtime. Additionally, service providers are helping enterprises with proactive security measures, compliance adherence, and efficient resource utilization, empowering enterprises to focus on core objectives while effectively managing network complexities.
April, 2024
Retail Digital Services: Elevating Customer Experience Using Emerging Technologies
Retail enterprises worldwide leverage emerging technologies to provide a personalized and immersive customer experience. They also focus on enhancing profit margins by utilizing AI to improve operational efficiency and venturing into higher-margin businesses such as retail media networks. They are also realizing the significance of social media as a pivotal commerce channel and adopting measures to better connect with their audiences there. Increasing regulatory requirements also compel retailers to integrate sustainability into core business operations.
March, 2024
Inadequate Encryption Might Be a Recipe for Disaster
Each year, hundreds of millions of sensitive personal records are exposed by hackers and cybercriminals. Encryption is an essential security control and part of a company’s security policies and procedures. Yet, despite high practice rates, few IT leaders encrypt their data consistently. This Research Byte summarizes our full report, Encryption Best Practices.
March, 2024
The Pace of Change is Accelerating But Change Management is Not Keeping Up
The pace of change in many companies is increasing as new technologies allow businesses to serve customers faster, better, and cost-effectively. In most industries, therefore, new systems are essential to compete in today’s global economy. However, it is not always as simple as buying a new system and expecting users to adopt it seamlessly. Many new projects fail without the effective use of change management. And some companies still fall behind in formal and consistent practice of change management best practices. This Research Byte provides a summary of our full report on organizational change management best practices.
March, 2024
IT Spending on the Rise Despite Uncertain Economic Future
Our forecast for enterprise IT spending in 2024 is partly sunny, with a chance of strong headwinds. With stronger-than-expected economic data in the US and Europe and easing inflation, the world economy in most regions looks poised for the soft landing that central banks were aiming for. Our survey shows that IT budgets will continue to grow, and enterprises expect a slightly better year than 2023. The worldwide outlook is cautiously optimistic. This Research Byte summarizes the full study.
March, 2024
Empowering Healthcare Payors Using Digital Technologies
In the face of challenges such as rising healthcare costs, uncertainty over healthcare reform, IT/systems integration, and alignment of incentives with healthcare providers, the healthcare payor industry is aggressively pouring digital investments and adopting cutting-edge technologies, including generative AI, advanced analytics, automation, and cybersecurity, to address these challenges. Healthcare payor companies are leveraging digital technologies to revolutionize their processes. Healthcare payor enterprises collaborate with service providers for digital transformation, which requires strong technological expertise and delivery capabilities. Both demand-side and supply-side trends are covered in our Healthcare Payor Digital Services 2024 Market Insights™ and Healthcare Payor Digital Services 2024 RadarView™, respectively.
March, 2024
BYOD Adoption Stagnates But Security Threats Grow
Bring your own device (BYOD) policies are a sensible approach for many organizations to leverage the convenience and familiarity of personal devices for their employees. These policies proved to be effective when employees worked from home during the pandemic. But BYOD adoption appears to have reached its peak, plateauing over the past five years. This Research Byte is a brief overview of our report on this subject, BYOD Best Practices.
March, 2024
Navigating the Ecosystem: A Brief Analysis of Clinical and Care Management Business Process Transformation Service Provider Partnerships
In the ever-evolving landscape of healthcare delivery, clinical and care management business process transformation (BPT) service providers have emerged as key players offering a suite of services encompassing case management, utilization management, and population health management. However, these providers seldom operate in isolation; they rely on a multifaceted ecosystem of strategic partnerships to deliver streamlined and comprehensive services. This research article delves into the intricate network of alliances and collaborations that define the partner ecosystem of leading service providers, such as Accenture, Accolade, Optum, Sagility, Shearwater Health, and Wipro, shedding light on their collaborative strategies and synergies.
Business Continuity Planning Skipping Crucial Steps
Restoring information systems in the event of a disaster is an essential element of risk management, not just IT. But, having IT systems recovered without restoring business operations is of little value. It is equally important to restore key business processes, maintain communication with key stakeholders, and ensure the ability of personnel to work. Business leaders have begun to recognize the importance of business continuity to the enterprise, but consistent implementation appears to be a challenge. This Research Byte summarizes our full report on business continuity planning as a best practice.
March, 2024
Monitoring Software Licenses to Optimize Costs and Mitigate Risks
Application software is becoming increasingly important to all organizations. Therefore, they must engage in effective license management for cost optimization and compliance. License management is no longer just a box that needs to be checked. This Research Byte summarizes our full report on monitoring software licenses.
March, 2024
ITIL Adoption Unlikely to Show Further Significant Growth
Organizations have embraced IT Infrastructure Library (ITIL) to some degree. It is crucial to keep in mind, though, that following the 2022 spike, data from 2023 points to a plateau in adoption. The initial enthusiasm surrounding the adoption of ITIL 4 may have subsided because the framework’s intimidating depth and scope requires a substantial investment of time and expertise. This Research Byte summarizes the full report, IT Infrastructure Library Best Practices.
March, 2024