Latest Reports

• Microsoft’s Elimination of Volume-Based Price Levels: A New Era in Enterprise Licensing Economics

  Microsoft’s elimination of volume-based pricing tiers across its EA, MPSA, and OSPA programs marks a major shift in enterprise software economics. Effective November 1, 2025, all online services will default to Level A list pricing that will end scale-based discounts for large customers. This paper examines the implications of Microsoft’s policy change, the resulting budget and negotiation challenges for enterprises, and how Avasant assists clients in responding through immediate optimization, strategic contracting, and sustainable governance—transforming cost pressure into commercial control.

  October, 2025

• AI-First Digital Workplaces: Driving Productivity, Compliance, and Employee Experience

  The digital workplace is becoming an AI-driven, experience-centric environment where digital employee experience (DEX) is a key metric linking technology to productivity and retention. Enterprises are using platforms such as Nexthink and Lakeside SysTrack for visibility, persona-based support, and proactive IT operations. AI-first collaboration and automation are streamlining workflows, reducing costs, and personalizing employee experiences. Meanwhile, AI-powered endpoint management and integrated IAM/PAM controls enhance compliance and accelerate remediation. Service providers are building digital command centers and autonomous workplace platforms powered by generative and agentic AI. Together, these advances are shaping the next generation of adaptive, intelligent digital workplaces.

  November, 2025

• AI-Enabled CRM: Redefining ESG and Strategic Sourcing Resilience in Procurement

  As procurement leaders face rising Environmental, Social, and Governance (ESG) mandates and supply chain volatility, over 60% of enterprises now prioritize AI in sourcing strategies. CRM platforms like HubSpot’s Breeze ecosystem are evolving into strategic sourcing engines, delivering real-time intelligence, automated compliance workflows, and embedded ESG oversight. These capabilities illustrate how AI-enabled CRMs are being applied to procurement, equipping teams with enhanced supplier visibility and data-driven decision-making. While HubSpot’s Breeze ecosystem exemplifies this evolution, other CRM platforms including Salesforce, Microsoft Dynamics 365, and Zoho CRM, are also expanding into procurement intelligence, offering similar AI-driven capabilities that support supplier visibility and strategic decision-making.

  November, 2025

• Ambient AI Scribes: Streamlining Clinical Documentation for Operational Efficiency

  The integration of advanced technologies such as digital scribing and ambient AI scribes is transforming clinical documentation in healthcare. These AI-driven tools use natural language processing and machine learning to capture and transcribe patient-provider interactions in real time, generating structured notes for EHRs with minimal clinician input. By automating documentation, they alleviate one of healthcare’s most pressing challenges—clinician burnout caused by excessive EHR tasks that typically consume up to 60% of a physician’s workday .

  November, 2025

• Canada Digital Services: Accelerating Transformation, Strengthening Sustainability, and Driving Innovation

  Canada’s digital services landscape is evolving rapidly as enterprises embrace AI, cybersecurity transformation, and cloud-first strategies to boost productivity and resilience. With increasing focus on upskilling to bridge the digital talent gap and partnerships with startups to deliver personalized experiences, Canadian firms are positioning themselves for sustained innovation. Additionally, strong government support for clean technologies and ESG-driven growth underscores Canada’s commitment to building a secure, sustainable, and digitally empowered economy.

  November, 2025

• AI Governance and Ethical Adoption: A Roadmap for Enterprises

  With over 60% of enterprises integrating generative AI into core operations, the urgency for responsible governance has never been greater. Generative AI is revolutionizing how businesses operate, make decisions, and engage with customers—unlocking new efficiencies, innovations, and competitive advantages. But with this transformation comes risk.

  October, 2025

• Modeling Total Cost of Ownership (TCO) for Virtualized CRM Platforms with Dynamic Usage Pricing

  As enterprises accelerate digital transformation, the cost structures of CRM platforms have become less predictable, challenging procurement leaders to rethink how Total Cost of Ownership (TCO) is modeled. In particular, the variable costs related to AI-enhancements are still in early stages as providers test market acceptance. These platforms not only enhance customer engagement but also enable scalable growth and operational agility. However, the shift toward dynamic, usage-based pricing, where costs fluctuate based on real-time consumption, has disrupted traditional procurement models and introduced new forecasting complexities for CIOs and CFOs.

  October, 2025

• Why Customer Relationship Management (CRM) Contracts Must Be Rewritten for the AI Era

  Enterprise CRM platforms are evolving fast. The risk landscape has shifted dramatically with embedded AI capabilities now driving everything from customer insights to automated communications. Legacy contracts, built for static systems, are no longer fit for purpose. The integration of AI into CRM systems transforms how data is collected, processed, and utilized, creating new challenges related to data privacy, security, intellectual property, and vendor accountability.

  October, 2025

• Life and Annuities Insurance Digital Services: Empowering Advisors and Policyholders through Digital Platforms

  The life and annuities (L&A) insurance industry is adapting to rising demand for life insurance and annuity products by accelerating digital transformation. Insurers are introducing tools to empower advisors, enhance engagement, and deliver personalized experiences. To meet evolving expectations, firms are embedding retirement planning and holistic financial wellness features into digital platforms. While digital maturity varies globally, insurers are modernizing systems, consolidating vendors, and leveraging AI-driven capabilities to strengthen underwriting and advisory processes. At the same time, L&A insurers are forging strategic partnerships with service providers to fast-track digital transformation, ensuring innovation and customer-centricity remain central to growth strategies.

  October, 2025

• Driving Healthcare Provider Success through Digital Health Solutions

  Healthcare providers face growing challenges, including workforce shortages, clinician burnout, and shrinking margins, which strain operational efficiency and patient care coordination. The need for seamless data exchange across systems and regulatory compliance compounds these pressures. To overcome these issues, providers are accelerating their digital transformation through the use of AI, predictive analytics, and intelligent automation to streamline workflows, manage denials, and enhance financial resilience. Adoption of Fast Healthcare Interoperability Resources (FHIR)-based APIs, remote monitoring, and telehealth expands access to care and enables proactive health management beyond traditional settings. At the same time, healthcare global competency centers (GCCs) are evolving into innovation hubs focused on AI, data interoperability, and digital maturity, driving sustainable growth and innovation. Providers are also strengthening their cybersecurity and consent management systems to protect patient data while ensuring control, compliance, and trust in an increasingly digital healthcare environment. Both demand-side and supply-side trends are covered in our Healthcare Provider Digital Services 2025 Market Insights™ and Healthcare Provider Digital Services 2025 RadarView™, respectively.

  October, 2025

• Navigating the Divestiture Process: From Strategy to Execution

  In today’s volatile market, over 70% of Fortune 500 companies are actively reshaping their portfolios through divestitures. While the rewards are high, the risks are real. At Avasant, we help organizations turn complexity into clarity—transforming divestiture into a strategic growth engine.

  October, 2025

• Blockchain Services: Powering the Next Wave of Digital Trust, Identity, and Asset Tokenization using Blockchain

  Enterprises are advancing blockchain adoption from pilots to large-scale production, driving operational efficiency, trust, and transparency. The banking, government, and manufacturing sectors continue to lead in enterprise implementation. Blockchain’s convergence with AI is enhancing data integrity, automation, and real-time decision-making. Service providers are enabling interoperability across platforms and developing blockchain-based digital identity solutions to strengthen security. The rise of tokenized assets and central bank digital currencies (CBDCs) is further redefining digital value exchange, while partnerships and platform maturity are accelerating blockchain’s role in enterprise transformation and decentralized innovation.

  October, 2025