Latest Reports

• Property and Casualty Insurance Digital Services: Ushering in the AI-First Era with Agentic Intelligence

  As the property and casualty (P&C) insurance industry pivots toward an AI-first era, it faces intensifying climate risks, escalating cyber threats, and rising customer expectations. Insurers are increasingly embedding Gen AI/Agentic AI across underwriting, claims, and customer engagement to accelerate decision-making and enhance operational efficiency. AI-powered climate intelligence, first notice of loss (FNOL) automation, and advanced cyber coverage are transforming workflows and elevating the customer experience, while ESG-aligned parametric products continue to gain traction. To navigate this shift, enterprises should collaborate with service providers to co-innovate on AI, geospatial intelligence, and mobile-first tools, streamlining operations and building resilience in an evolving risk landscape.

  June, 2025

• Responsible AI Platforms: Enabling Stringent Responsible AI Measures in the Agentic AI Era

  Responsible AI (RAI) is becoming central to enterprise AI strategies, driven by rising AI-related incidents, global regulatory mandates, and the need for embedded governance in enterprise systems. Governments now require AI disclosures, audits, and risk-based assessments, especially in high-risk sectors such as finance and healthcare. In response, RAI vendors are integrating features such as telemetry-based observability, blockchain auditing, adversarial behavior tracking, and domain-specific compliance tools. Platforms are also expanding support with prebuilt governance templates, regulatory toolkits, and AI cost tracking modules to help enterprises manage risks and meet evolving compliance requirements. Both demand- and supply-side trends are covered in Avasant’s Responsible AI Platforms 2025 Market Insights™ and Responsible AI Platforms 2025 RadarView™, respectively.

  June, 2025

• Data Management and Business Intelligence Staffing Sees Notable Increase After Years of Stability

  In the past four years, organizations have maintained data management and business intelligence (DMBI) head count at about 5.4% of the IT staff. However, our latest data shows a significant increase. Traditionally, productivity gains from cloud-based business analysis and reporting tools mitigated the need for more staff. But there is a new business focus. This Research Byte summarizes our full report on data management and business intelligence staffing.

  June, 2025

• App Developers Make Up a Record Low Percentage of IT Staff

  In just five years, the proportion of application developers within IT departments has declined sharply from nearly a quarter of the entire IT staff to just over one-tenth. But this notable shift is not necessarily a sign of mass layoffs among application developers. In fact, we have seen no evidence to suggest that fewer developers are working in IT departments. Rather, it signals a change in the overall composition of IT teams and an evolving role for application developers within the organization. This research byte summarizes our full report on application developer staffing ratios.

  June, 2025

• Getting CRM Right Is Harder Than It Looks

  CRM systems are one of the most widely adopted categories of enterprise applications. However, despite being a mature technology, businesses often struggle to realize its full potential, leading to low-value outcomes compared to other technologies. This Research Byte summarizes our full report, CRM Adoption Trends and Customer Experience.

  June, 2025

• AR and VR Investment Set to Grow with Expanding Business Use Cases

  Although adoption and investment in VR/AR remain relatively low, companies that have embraced these technologies are beginning to report more positive outcomes than in previous years. While widespread adoption may still be on the horizon, enterprises are actively exploring these tools, creating the potential for growing interest and broader implementation in the future. This Research Byte summarizes our full report, Virtual and Augmented Reality Adoption Trends and Customer Experience.

  June, 2025

• Unlocking New Horizons in Manufacturing Through Digital Resilience and Intelligent Operations

  Manufacturing enterprises are accelerating digital transformation by embedding agentic and predictive AI across production lines for quality control, maintenance, and R&D optimization. To enhance resilience and operational planning, they are adopting digital twins, immersive simulations, and AR/VR-enabled digital threads across design and service stages. Platform-led modernization is gaining traction through low-code industrial IoT (IIoT) platforms, AI-powered edge, and cloud-based manufacturing execution systems (MES) for real-time visibility and centralized decision-making. Human-machine collaboration is also expanding, with investments in Industry 5.0 technologies such as wearables, voice AI, and collaborative robotics to improve safety and productivity. In parallel, enterprises are strengthening supply chain resilience and sustainability using blockchain, AI, micro factories, and circular manufacturing practices to meet traceability and ESG goals. Manufacturing companies collaborate with service providers for this digital transformation, which requires strong technological expertise and delivery capabilities. Both demand-side and supply-side trends are covered in our Manufacturing Digital Services 2025 Market Insights™ and Manufacturing Digital Services 2025 RadarView™, respectively.

  June, 2025

• Breakthrough Innovation Through Digitalization in the State and Local Government Space

  State and local governments face the growing challenge of meeting rising citizen expectations while navigating workforce shortages and operational inefficiencies. These pressures are intensified by the need to deliver seamless, citizen-centric services and uphold data privacy across increasingly interconnected digital platforms. To address these demands, governments are accelerating digital transformation efforts by modernizing technology infrastructure, automating core functions, and breaking down silos across agencies and jurisdictions. By streamlining operations, public sector employees are empowered to focus on higher-value tasks directly impacting service quality. At the same time, a heightened focus on data security, equitable access, and sustainable practices is shaping public policy, ensuring that digital innovation improves service delivery and contributes to a fair and resilient future for all citizens. Both demand-side and supply-side trends are covered in our State and Local Government Digital Services 2025 Market Insights™ and State and Local Government Digital Services 2025 RadarView™, respectively.

  June, 2025

• Navigating SAP S/4HANA Modernization: Evaluating RISE with SAP versus Private Cloud

  As SAP phases out mainstream support for SAP ERP 6.0 by 2027, enterprises are confronted with a strategic decision with regard to modernizing to SAP S/4HANA. This article compares two key transformation paths: RISE with SAP, a bundled, SAP-managed offering, and self-managed deployments on hyperscaler clouds. It explores trade-offs in control, complexity, cost transparency, and customization, supported by real-world examples such as embecta’s rapid ERP separation. While RISE with SAP simplifies operations and accelerates time to value, private cloud offers greater flexibility. The analysis helps CIOs assess which model aligns best with their digital maturity, operational priorities, and long-term transformation goals.

  June, 2025

• SAP Sapphire 2025: A Turning Point for AI-driven Enterprise Operations

  At SAP Sapphire 2025, SAP unveiled a cohesive strategy to transform enterprise operations through embedded AI and unified data infrastructure. Central to this is the SAP Flywheel model, which allows applications, data, and AI to reinforce each other, enabling context-aware automation via Joule, SAP’s AI copilot. Joule extends across SAP and non-SAP systems, improving decision-making in users’ daily workflows. Supporting this is the Business Data Cloud, a unified, open data platform designed to eliminate fragmentation and fuel intelligent applications. With partnerships including Palantir and Adobe, SAP is aligning its architecture for the AI era, turning siloed data into real-time, cross-functional intelligence.

  June, 2025

• The Illusion of AI Sovereignty: Washington and Beijing Still Pull the Strings

  A new wave of digital nationalism is sweeping through public policy and enterprise boardrooms. Countries including France, Saudi Arabia, the UAE, Singapore, and India are doubling down on sovereign AI. They are investing in localized data ecosystems, region-specific LLMs, national AI clouds, and stricter compliance regimes. No nation today enjoys absolute, full-stack AI sovereignty. Rather than chasing total independence, the trend is toward layered sovereignty: choosing which parts of the stack to control, influence, outsource, or codevelop. The sovereign AI game is not binary; it is composable. In the coming decade, national AI strategies will be defined not by what a country builds alone but by what it chooses to own, protect, and shape on its own terms.

  June, 2025

• Application Management Services: Streamlining Application Modernization and Support with Agentic AI

  Organizations are facing significant challenges in their application management journeys, including legacy systems, decentralized strategies, resistance to change, skills shortage, workflow automation, and integration barriers. To address these complexities, enterprises are increasingly collaborating with application management service providers to modernize legacy systems, integrate disparate systems, develop cloud-native applications, enhance performance monitoring, and facilitate change management. Additionally, they are integrating agentic AI solutions to accelerate legacy modernization, enhance DevOps efficiency, and optimize IT operations. Meanwhile, service providers are leveraging agentic AI for application portfolio assessment, modernization, deployment, and support services. Both demand-side and supply-side trends are covered in our Application Management Services 2025 Market Insights™ and Application Management Services 2025 RadarView™, respectively

  June, 2025