Latest Reports
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E-commerce Adoption Trends and Customer Experience 2024
E-commerce adoption numbers are more difficult to interpret than some other technologies in our Tech Trends reports. Some sectors, such as healthcare and manufacturing, may have fewer e-commerce needs than sectors like retail. As such, adoption and investment numbers have seemed low. Even among sectors that are quicker to adopt e-commerce, there is a divide.
January, 2025
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IaaS Adoption Surges, Investment Moderates as Organizations Focus on Optimization
Infrastructure as a Service (IaaS) continues to be a cornerstone of efficient operations. Our latest research reveals an uptick in IaaS adoption. This surge is driven by the increasing demand for scalable, flexible, and cost-effective IT solutions. Our data suggests that the adoption rate is high when compared to other technologies in the study. However, the investment rate is moderate.
January, 2025
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IaaS Tech Trends and Customer Experience 2024
Infrastructure as a Service (IaaS) continues to be a cornerstone of efficient operations. Our latest research reveals an uptick in IaaS adoption, with 72% of organizations now leveraging this technology. This surge is driven by the increasing demand for scalable, flexible, and cost-effective IT solutions.
January, 2025
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A New Era of AI: From Hidden Tool to Consumer Staple
Artificial intelligence (AI) adoption has been traditionally difficult to track, as AI was mostly embedded in software. As such, end users did not typically perceive it as AI as much as a function of the product. However, a recent round of consumerization of AI tools has changed the landscape and use of AI in the enterprise. This Research Byte summarizes our full report on AI technology trends.
January, 2025
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AI Adoption Trends and Customer Experience 2024
Artificial intelligence (AI) adoption has been traditionally difficult to track, as AI was mostly embedded in software. As such, end users did not typically perceive it as AI as much as a function of the product. However, a recent round of consumerization of AI tools has changed the landscape and use of AI in the enterprise. AI’s ability to automate complex tasks and produce high-quality content efficiently has popularized these tools, but when it comes to enterprise adoption, the use of the technology is still in its infancy.
January, 2025
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Payroll Business Process Transformation 2024–2025 Market Insights™
The Payroll Business Process Transformation 2024–2025 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any payroll transformation project. The report also highlights the evolution of the payroll function and emerging priorities of payroll professionals.
January, 2025
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Transforming Payroll for Enhanced Compliance, Efficiency, and Employee Experience
The payroll services industry has evolved significantly with AI, ML, and automation, driving accuracy, compliance, and predictive analytics. Cloud-based solutions have gained prominence, offering scalability, security, and real-time access, meeting the needs of enterprises globally. The continuation of remote and hybrid work has increased demand for global payroll systems that seamlessly integrate localized compliance with cross-border workforce management. Employee satisfaction is a key focus, with self-service portals and mobile access enhancing engagement and transparency. These advancements foster smarter, agile, and employee-centric payroll systems, driving efficiency, cost savings, and compliance. These developments fuel the demand for payroll services that enable enterprises to achieve operational efficiency, cost savings, and regulatory compliance, evidenced by about 18% growth in service providers’ revenue.
January, 2025
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Payroll Business Process Transformation 2024–2025 RadarView™
The Payroll Business Process Transformation 2024–2025 RadarView™ assists organizations in identifying strategic partners for payroll business process transformation by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key payroll business process transformation service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting helping enterprises in identifyingidentify the right services service partner. The 675-page report highlights top supply-side trends in the payroll space and Avasant’s viewpoint on them.
January, 2025
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Finance and Accounting Business Process Transformation 2024–2025 RadarView™
The Finance and Accounting Business Process Transformation 2024–2025 RadarView™ assists organizations in identifying strategic partners for F&A business process transformation by offering detailed capabilities and experience analyses for service providers. It provides a 360-degree view of key F&A service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 65-page report highlights top supply-side trends in the F&A business process transformation space and Avasant’s viewpoint on them.
January, 2025
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Finance and Accounting Business Process Transformation 2024–2025 Market Insights™
This report identifies key demand-side trends in the F&A business process transformation space to help enterprises fine-tune their operations. It provides an overview of key observations and business challenges that Avasant considers important to highlight in the F&A outsourcing space.
January, 2025
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Shifting from Transactional to Value-based F&A Services due to Evolving Customer Expectations
The finance and accounting (F&A) BPO industry is navigating a dynamic phase marked by rapid technological advancements, evolving regulatory landscapes, and shifting client expectations. Service providers are adopting advanced technologies such as AI, ML, and RPA to automate routine tasks, improve compliance accuracy, and deliver financial insights. Meanwhile, regulatory changes are pushing for more stringent reporting and data transparency, compelling providers to innovate in governance and risk management practices. These developments are fueling the demand for F&A BPO services that enable organizations to achieve cost optimization, scalability, and strategic decision-making, evidenced by about a 13% growth in service providers’ revenue. Both demand- and supply-side trends are covered in Avasant’s Finance and Accounting Business Process Transformation 2024–2025 Market Insights™ and Finance and Accounting Business Process Transformation 2024–2025 RadarView™, respectively.
January, 2025
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Blockchain Services 2024 Market Insights™
This report highlights key demand-side trends in the blockchain space, guiding enterprises in refining their blockchain strategy. It covers essential technology and blockchain services trends, insights, and challenges faced by enterprises based on Avasant’s assessment.
December, 2024
