Latest Reports

• European IT Spending and Staffing Benchmarks 2022/2023: Chapter 1: Executive Summary

  This chapter provides an overview of the key findings from the European study and describes the contents of the subsequent chapters. It also includes information on the study participants and the survey methodology.

  September, 2022

• European IT Spending and Staffing Benchmarks 2022/2023: Chapter 3C: Large Organization Benchmarks

  In these chapters, we provide a complete set of benchmarks for organizations within the specified size classification. IT operational budgets €25 million or greater.

  September, 2022

• Insider Risk Assessment: Which of Your Employees May Be the Bad Apple?

  Most IT organizations have insider security risk assessments to some extent, but, too often, they are not formally established, comprehensive in their scope, or followed consistently. Because of this, insider threats remain prevalent and continue to increase annually. This Research Byte summarizes our full report on Insider Security Risk Assessment Best Practices.

  September, 2022

• Insider Security Risk Assessment Best Practices 2022

  Most organizations are aware of the IT security threats posed by outsiders. Countermeasures such as firewalls, antivirus software, and intrusion detection systems are all aimed at these threats. Yet these measures do little to counter insider threats within the organization.

  September, 2022

• Network and Digital Services were Never More Vital

  As organizations emerge from the pandemic and adopt flexible hybrid operating models, the reliance on digital technologies has only increased, with mobility at its center point. The cloud, cybersecurity, and network form the foundational pillars to enable organizations to achieve digital transformation, as it requires unfettered access to data across the entire infrastructure. This Research Byte outlines what organizations must rapidly do to manage networks and infrastructure as they make the changes enacted during the pandemic permanent. It builds on findings from the Orange Business Services Analyst Event, held on July 6–7, 2022, and Avasant Research.

  September, 2022

• Beyond Sales Force Automation: CRM Suites Deliver Strategic Enterprise Value

  Customer relationship management (CRM) systems today are no longer just about sales force automation. Leading CRM suite providers make customer service operations more efficient and improve the effectiveness of marketing campaigns. They also provide a deeper understanding of customer needs by leveraging data across multiple touchpoints and use those insights to personalize marketing communication. This improves customer engagement, increases website traffic, and enhances sales performance. This Research Byte is a brief summary of our full Customer Relationship Management Suites 2022 RadarView™..

  August, 2022

• Customer Relationship Management Suites 2022 RadarView™

  The Customer Relationship Management Suites 2022 RadarViewTM addresses the need for enterprises to optimize their sales processes with a unified CRM platform and identify the right CRM suite vendor. The 49-page report also provides our point of view on how CRM suites vendors are serving the changing needs of organizations through a wide portfolio of products and services, thus delivering a general ranking based on key dimensions of product maturity, enterprise adaptability, and innovation road map.

  August, 2022

• Applying ESG to the IT Organization

  Increasing concerns about the effects of climate change and socio-economic disparities have made environmental, social, and governance (ESG) compliance a front-burner issue for organizations around the globe. But ESG is not just a program for the organization as a whole. It also has implications for each area of the business. And one of the most important areas is the information technology (IT) function.

  August, 2022

• Integrating ESG with IT Strategy

  Increasing concerns about the effects of climate change and socio-economic disparities have made environmental, social, and governance (ESG) compliance a front-burner issue for organizations around the globe. This white paper explains why a multifaceted approach to integrating ESG initiatives within an IT strategy will facilitate balanced growth, mitigate risk, and help achieve sustainability goals.

  August, 2022

• Outsourcing of Application Management Increasing Despite Growth of SaaS

  As the application portfolio grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new systems. In response, a growing number of organizations see outsourcing application management as an attractive option. This Research Byte explores the trend, based on our full report, Application Management Outsourcing Trends and Customer Experience.

• Application Management Outsourcing Trends and Customer Experience 2022

  As the application portfolio grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new systems. In response, a growing number of organizations see outsourcing application management as an attractive option. Still, we are a long way from eliminating application management entirely from the IT organization.

  August, 2022

• Capital Budgets Make Up Smallest Percentage of IT Spending Ever

  In contrast to the strong growth in nearly all IT spending metrics this year, IT capital budgets continue to fall as a percentage of total IT spending. Once a major indicator of the health of IT spending, capital spending has declined consistently as a percentage of total IT spending in the last 10 years as software as a service and the cloud have changed the way IT organizations do business. Across nearly all sectors, capital budgets are becoming less relevant. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2022/2023 study.

  August, 2022