Internet and Information Technology, with the advent of social media, has brought in revolutionary changes in the way individuals and firms interact and transact commerce. The IT outsourcing industry has been taking steps to leverage the immense potential of social media to connect potentials buyers and influence and the contribution it makes to enhance the brand value of the service provider.
Avasant with support from the Rockefeller Foundation developed a detailed study to provide recommendations to the governments on best practice and policies to implement Impact Sourcing. Avasant reached out to a diverse set of stakeholders in the industry and leveraged a multi-pronged approach for data collection and gathering best practice. This paper on Impact Sourcing is featured on Outsource Magazine Spring edition.
The eSourcing Capability Model for Service Providers (eSCM-SP) acts as a guide for Sourcing Organizations to manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. The Model represents the best practices associated with successful sourcing relationships, addressing all the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements.
Welcome 2013, a year we anticipate positive change in market dynamics of the global sourcing industry as the cloud of uncertainty around US Presidential Elections disperses, the US economy avoids the “fiscal cliff” and large number of outsourcing contracts come up for renewal and negotiations. While 2012 witnessed market uncertainties amid global financial crisis, this year we expect global investments to show an upward trend.
For more than a decade, Information and Communication Technologies (ICT) has played a significant role in both economic growth and poverty reduction. ICT increases efficiency, provides access to new markets and services, creates new opportunities for income generation and gives economically handicapped people an opportunity for sustainable employment.
Recent trends show that transition to a Cloud environment will eventually benefit the outsourcing industry. Both, Buyers and Providers of Outsourcing services will discover tremendous benefits. This article by Avasant Partner, Anupam Govil is featured in the digital issue of “Source Cloud – Guide to the impact of cloud computing on global sourcing of services” by Global Services Media in November 2012 issue.
The Philippines in recent years became the top offshore destination for call centers, overtaking former leader India.
Platform BPO is also known as Business Platform as a Service (BPaaS) or Business Process as a Utility (BPU) and is essentially an end-to-end process management service hosted on cloud. Platform BPO provides an alternative to legacy outsourcing that has been coming under pressure in the current volatile economic scenario due to its inflexible contracting structure, lack of innovation and want of business value addition. Platform BPO can be viewed as a union of Software as a Service and Infrastructure as a Services for an entire Business Process.
Africa has emerged as a favored destination for Outsourcing in the past few years. The overall development of Infrastructure, Government incentives and FDI has led to sea change in the IT/BPO industry in the continent.
Avasant carried out a comprehensive study with the support of the Rockefeller Foundation with the goal of providing recommendations for governments and industry to implement and scale Impact Sourcing based on global best practices that align policies and incentives to industry needs.
