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Network Support Staffing Ratios 2023
The COVID-19 pandemic increased the number of employees working from home. This accelerated an already increasing demand for network support staff brought on by cloud transformation and caused the number of network support personnel to spike in 2021. However, 2022 trends show a decrease in network support staffing to below pre-pandemic levels. This may be due to businesses reverting to “normal” operations, an increase in automation, a growth in other IT areas, or a combination of these and other factors.
May, 2023
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Robotic Process Automation Adoption Trends and Customer Experience 2023
Rising personnel costs and two years of high inflation have put automation in the spotlight. IT leaders are being asked to digitally transform their organizations while also keeping an eye on costs. Automation allows for increased productivity and allows experienced personnel to work on high-value projects and innovation.
October, 2023
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Policies for Personal Use of IT Resources Best Practices 2024
Policies for personal use of IT resources are policies that explicitly restrict or permit use of the organization’s IT resources for personal reasons. The good news is that 90% of survey respondents have adopted personal-use policies, at various levels of commitment. However, despite high adoption, not all companies consistently and formally practice them. This Research Byte summarizes our full report on policies for personal use as a best practice.
January, 2024
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ITIL Best Practices 2024
The Information Technology Infrastructure Library (ITIL) is a framework of best practices and processes designed to assist businesses in supporting, delivering, and improving their IT services. The primary goal of ITIL is to ensure that IT services align with business objectives and customer needs. Frequently adopted ITIL processes include incident management, change management, and problem management.
March, 2024
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ESG Experts Call Out Lack of Meaningful Progress
According to some environmental, social, and governance (ESG) experts, the push toward ESG resembles what someone once said about the weather: Everyone talks about it, but no one does anything about it
May, 2024
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Revolutionizing Gen AI Operations: Portkey’s End-to-End LLMOps Platform
Generative AI is now vital in enterprise operations, yet many companies struggle to move projects from proof of concept to production due to the lack of robust model management and orchestration. Large language model operations (LLMOps) offers the tools and practices needed to develop, deploy, and maintain LLMs, providing essential infrastructure for managing their life cycle. Portkey excels in this space, offering a comprehensive LLMOps platform with observability, analytics, prompt management, and more. It positions itself as the only full-stack LLM orchestration platform covering the entire LLMOps value chain, including evaluation, deployment, monitoring, and remediation.
July, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 11: Healthcare Services
Chapter 11 provides benchmarks for healthcare services companies. The 55 respondents in this sector include community hospital groups, multiregional hospital systems, healthcare systems, dental service organizations, university hospitals, long-term care facilities, and other healthcare organizations. These organizations range in size from a minimum of about $50 million to over $20 billion in annual revenue.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 41: City and County Government
Chapter 41 provides benchmarks for city and county governments. This chapter concerns the IT workings of city or county governments and not individual agencies within larger governments (which can be found in Chapter 42). The 18 respondents in this subsector have annual operating budgets ranging from $50 million to around $5 billion.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 31: Property and Casualty Insurance
Chapter 31 provides benchmarks for property and casualty (P&C) insurance companies. The firms in this sector include companies that offer property and casualty insurance, auto insurance, homeowner’s insurance, renter insurance, and similar types of insurance. The 16 respondents in this sector range in size from a minimum of $100 million to over $100 billion in annual revenue.
September, 2024
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Meta’s Mixed Reality Play: Consumerization Paves Way for Enterprise Use Cases
Ray-Ban Stories, a collaboration between Meta (formerly Facebook) and Ray-Ban, represents a blend of classic eyewear design and cutting-edge technology. These smart glasses allow users to capture photos and videos, listen to music, take calls, send messages, and interact with social media, all while maintaining a stylish appearance.
November, 2024
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HR/HCM Adoption Trends and Customer Experience 2024
In the past, human resources (HR) departments were typically seen as cost centers, but there is a growing appreciation for the strategic value that HR can bring to an organization. By embracing HR’s strategic role, organizations may realize the full potential of the function as a value-add that propels business success.
February, 2025
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IT Quality Assurance and Testing Staffing Ratios 2025
As Agile and other types of software development permeate the enterprise, it is becoming increasingly difficult to measure the quality assurance testing (QA) staffing role. Fewer development roles are discretely QA-focused, and most modern software operations rely on spreading the QA role throughout the process. However, the role of QA is still vital.
May, 2025
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 4: Process Manufacturing
Chapter 4 provides benchmarks for process manufacturing organizations. Process manufacturers are defined as those where the production process adds value by mixing, separating, forming, or chemical reaction. This sector includes manufacturers of chemicals, petrochemicals, semiconductors, pharmaceuticals, dietary supplements, food and beverage products, cosmetics, building materials, packaging materials, steel, glass, paper products, and other process-manufactured goods. The 118 respondents in the sample range in size from a minimum of about $50 million to a maximum of around $75 billion in annual revenue.
August, 2025
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Worldwide Technology Trends 2025
This study is designed to give business leaders insights into the adoption, investment, and customer experience of 15 technologies in each category. It provides a glimpse into how quickly an emerging technology is being adopted, how deeply more established technologies penetrate the market, and how positively customers experience each of them. The study also delves into the specific types of solutions under consideration. By understanding adoption trends, investment activity, and customer experience, decision-makers are in a better position to assess the potential risks and rewards of investing in each of these technologies. They can also gain insights into just how aggressively competitors and peers are investing in them.
November, 2025
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AI Adoption Trends and Customer Experience 2023
The recent frenzy of interest in generative AI has changed the perception of artificial intelligence (AI). Once locked inside other processes, AI was often forgotten, as it powered everything from Internet of Things (IoT) devices, automation, and security. But generative AI shined a light on AI, not as an embedded technology, but as a driver of efficiency and creativity.
May, 2023
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