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Agile Development Best Practices 2024
SaaS and packaged solutions are incredibly valuable. They help save time and resources in developing and maintaining applications for common back-office processes such as payroll, accounting, ERP, and CRM.
February, 2024
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IT Spending Trends in Wholesale Distribution 2024
The wholesale distribution sector, a crucial link in the increasingly complex global supply chain, is facing a period of significant transformation. However, economic headwinds and technological disruption pose challenges, as do evolving customer expectations. The demands on their IT organizations are significant. What is it about wholesale distributors that make them unique? In this report, we analyze the ways in which wholesalers differ from other sectors in terms of their IT spending characteristics. We conclude with recommendations for optimizing the IT budget within this sector.
May, 2024
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Building Strong Governance Frameworks for Gen AI in Enterprises
Generative artificial intelligence (Gen AI) presents exciting opportunities for enterprise IT. Machines can produce extraordinarily creative and realistic content, from marketing copy to original music. Gen AI has the potential to be a powerful tool, amplifying human creativity and boosting productivity. However, it has its own set of difficulties that must be carefully considered.
July, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 8: Retail
Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, furniture, sports equipment, groceries, pharmaceuticals, and general merchandise. They include department stores, fashion stores, furniture stores, pharmacies, convenience stores, sporting goods stores, and specialty retailers. We also include hospitality and consumer services in this sector. The 62 respondents in the sample range in size from $50 million to over $200 billion in annual revenue.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 18: Education
Chapter 18 provides benchmarks for the education sector. This sector includes public and private colleges and universities, business and medical schools, for-profit educational institutions, school districts, and foundations. The 19 respondents in the sample have annual revenues ranging in size from a minimum of about $50 million to around $8 billion.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 28: Brick-and-Mortar Retail
Chapter 28 provides benchmarks for brick-and-mortar retailers. This subsector includes department stores, clothing stores, convenience stores, pet stores, pharmacies, hardware stores, nonprofit retailers, furniture retailers, agricultural retailers, and other retailers. The 39 respondents in this sample have annual revenues ranging from about $95 million to over $200 billion.
September, 2024
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European CIOs Making Investments with Strong Budget Increases
Despite some economic turbulence, persistent nearby conflicts, and tech layoffs, end-user companies are showing relatively strong IT spending increases. CIOs are investing in a series of new technologies designed to transform the enterprise including AI, data analytics, and even the metaverse. Hiring is also keeping pace, and, for the most part, CIOs have the budget they need to make meet their mission of continued strategic transformation. This Research Byte is a brief description of some of the findings in our European IT Spending and Staffing Benchmarks 2024/2025 study.
October, 2024
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Great ROI for IoT, but Implementation Difficulties Limit Adoption
The Internet of Things (IoT) continues to promise benefits such as lower labor costs, better tracking of assets, improved business processes, and efficient energy management. Companies that have adopted this technology are realizing high ROI and satisfaction. However, IoT is still a maturing technology. This Research Byte examines the potential causes.
January, 2025
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As Disruptions Mount, SCM Adoption and Investment Rise
The surge in supply chain management (SCM) technology adoption and investment in the past year signals a decisive shift driven by a confluence of factors that have exposed vulnerabilities and highlighted the critical need for resilience and agility. This increased investment reflects a proactive response to the persistent disruptions that have plagued global supply chains, including pandemic-induced shortages, geopolitical instability, and escalating customer expectations for transparency and speed. This Research Byte provides a summary of our full report on supply chain management adoption and customer experience.
April, 2025
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 3B: Benchmarks by Organization Size: Midsize
In these chapters, we provide a complete set of benchmarks for organizations within the specified size classification. Small organizations benchmarks are in Chapter 3A, midsize organizations in Chapter 3B, large organizations in Chapter 3C, and very large organizations in Chapter 3D. There are 66 respondents in the small organization sample, 73 in the midsize sample, 86 in the large sample, and 84 in the very large sample.
August, 2025
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 17: Government
Chapter 17 provides benchmarks for government organizations. The 28 respondents in the sample range in size from about $50 million to over $30 billion in annual revenue. The category includes city and county governments, federal and state agencies, law enforcement agencies, organizations that provide IT services to government agencies, and other government organizations.
August, 2025
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Worldwide Technology Trends 2023
This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for IT leaders worldwide. The study also delves into the satisfaction level of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Looking forward, we also explore 17 future and early adopter technologies.
May, 2023
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IT Strategic Planning Best Practices 2023
With digital transformation well underway, organizations of all sizes and across multiple industry sectors are increasingly viewing information technology as essential in supporting business strategy. Organizations in these sectors face digital disruption, and it is difficult to see how they can respond without an IT strategic plan.
September, 2023
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Low-Code/No-Code Adoption Trends and Customer Experience 2024
Low-Code/No-Code (LC/NC) platforms are becoming increasingly popular in enterprise software development. LC/NC enables non-technical users and citizen developers to quickly create software applications with little to no manual coding. Using a visual drag-and-drop interface, pre-built components, and templates, LC/NC platforms allow users to create applications without requiring a high level of coding knowledge. This capability is invaluable for companies of all sizes because it lowers development costs, speeds up development, and improves agility.
January, 2024
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Website Accessibility Best Practices 2024
Website accessibility means building and maintaining websites that anyone can use comfortably and effectively.
February, 2024
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