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IT Spending Trends in Healthcare Payors Sector 2024
In the ever-evolving healthcare landscape, payors play a crucial role in managing costs and ensuring quality care. As the industry faces growing demands and technological advancements, healthcare payors must balance the need to improve service quality while remaining competitive. How are they achieving this? This report explores the key IT spending trends driving these transformative investments and their impact on the healthcare payor sector. It also draws on our latest benchmarking survey to offer essential metrics, identify major challenges, and present best practices and recommendations for maximizing IT value. Additionally, it analyzes the impact of IT spending on service quality and cost efficiency.
June, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 2: Composite Benchmarks
This year, Avasant Research is celebrating the 35th anniversary of the Computer Economics IT Spending and Staffing Benchmarks study. To mark this milestone, we have accumulated the largest sample of companies in our history (over 350 companies in our single-year sample compared to 215 last year), including a significant number of the world’s largest enterprises. For the first time, we not only have small, midsize, and large chapters but also a very large chapter for companies with over $500 million in IT spending.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 34: Utilities
Chapter 34 provides benchmarks for utilities. The 38 respondents in this subsector range in size from $85 million to $100 billion in annual revenue. This category includes gas and electric utilities, power transmission distributors, water and power utilities, and telecommunications service providers.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 21: High-Tech
Chapter 21 provides benchmarks for high-tech companies. This category includes computer products manufacturers, telecommunications equipment manufacturers, semiconductor manufacturers, aerospace and defense manufacturers, pharmaceutical makers, biotechnology product makers, and other high-tech manufacturers. The 27 respondents in this sample range in size from a minimum of about $50 million to over $30 billion in revenue.
September, 2024
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Role of Application Developers is Changing Rapidly
In just five years, application developers as a percentage of IT staff have gone from making up nearly a quarter of the entire IT staff (23.1%) to only 14.2%. This significant drop is not necessarily a sign of mass layoffs of application developers. In fact, we have seen no evidence that fewer application developers are working in IT departments. However, it does signal a change in the overall makeup of IT departments and the changing role of the application developer. This research byte summarizes our full report, Application Developer Staffing Ratios.
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A New Era of AI: From Hidden Tool to Consumer Staple
Artificial intelligence (AI) adoption has been traditionally difficult to track, as AI was mostly embedded in software. As such, end users did not typically perceive it as AI as much as a function of the product. However, a recent round of consumerization of AI tools has changed the landscape and use of AI in the enterprise. This Research Byte summarizes our full report on AI technology trends.
January, 2025
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IT Departments Throwing Bodies at the Cybersecurity Problem
The rising proportion of IT personnel dedicated to security highlights organizations’ growing commitment to safeguarding their digital assets. Companies are reacting to high-profile breaches and proactively planning for the increasing number and complexity of cyber threats. As cyberattacks become more sophisticated and frequent, businesses recognize that robust security is no longer a luxury but a fundamental requirement for operational continuity and customer trust. This Research Byte examines this trend and summarizes our full report on IT security staffing.
February, 2025
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Application Developer Staffing Ratios 2025
In just five years, the ratio of application developers as a percentage of IT staff has significantly decreased, dropping from nearly a quarter of the entire IT staff (22%) to just 11.7%. Given the ever-increasing need for custom-built applications, how can we rationalize this counterintuitive trend?
June, 2025
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 11: Telecommunications
Chapter 11 focuses on benchmarks for the telecommunications sector, encompassing various organization sizes. The respondents in this sector typically include wireline and wireless carriers, internet service providers (ISPs), cable operators, and other communications service providers. The 27 companies in our sample range in annual revenue from approximately $50 million to well over $100 billion.
August, 2025
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IT Staffing Ratios: Benchmarking Metrics and Analysis for 16 Key IT Job Functions
The analysis of IT staffing data has been a core competency of Computer Economics since we began publishing our annual IT Spending and Staffing Benchmarks study in 1990. Each year, we survey more than 200 IT organizations across 10 major industry sectors, based on our sampling model, to obtain data on IT staffing levels, server counts, network infrastructure, outsourcing, and spending, among other information pertinent to the assessment of IT staffing.
March, 2024
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Heads Up: Addressing the Specific Device Management Needs of XR Headsets
Many Fortune 500 companies increasingly rely on AR, VR, and XR (augmented, virtual, and extended reality) devices to train employees, collaborate, perform maintenance, visualize data, run product demos, and more. But traditional mobile device management (MDM) or unified endpoint management (UEM) platforms are not necessarily good for managing AR/VR/XR devices. These headsets have specific management and security needs, and once an enterprise scales its AR/VR/XR program, it needs a platform tailored specifically to these types of devices. Innovative companies like ArborXR have stepped up to fill this need.
July, 2023
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Application Management Outsourcing Trends and Customer Experience 2023
As the application portfolio of an enterprise grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new applications. In response, some organizations see outsourcing application management as an attractive option.
December, 2023
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IT Security Staffing Ratios 2024
The constant beating drum of new security vectors and the recent impact of remote and hybrid work have placed pressure on IT security staffing levels. Enterprises have been steadily increasing IT security budgets and personnel for years. However, IT security personnel as a percentage of the total IT staff has decreased slightly from 4.3% in 2022 to 4.2% in 2023. For three years, security personnel as a percentage has been flat, ranging between 4.2% and 4.3%. Has the supply of IT security personnel finally reached its cap?
February, 2024
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Disaster Recovery Planning Best Practices 2024
In 2021, a ransomware attack on Colonial Pipeline, a major fuel supplier in the US, forced the company to shut down operations for several days. This resulted in gasoline shortages and price hikes on the East Coast. Several airline companies in Britain experienced major IT failures in 2023, which resulted in thousands of canceled flights and an estimated $128 million in lost revenue. As these and numerous other examples show, the business impact of a disaster affecting the IT function can be enormous. The ability to recover information systems and data quickly and effectively after a disaster, cyberattack, or system failure should be an organizational priority. However, not many companies are consistently planning for disaster recovery.
April, 2024
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Prismforce: Meeting the Needs of the Talent Supply Chain Ecosystem
IT and tech services companies with hundreds of development projects have always had difficulty matching developer skills with open jobs. One of the companies tackling this talent supply chain morass is Prismforce. Prismforce is a US-India startup that provides a SaaS platform designed to address the talent supply chain challenges faced by IT and tech services. Prismforce has already garnered the trust of over 20 top-tier IT services and tech companies, boasting about 500,000 users on its platform. It is a Tech Innovator to watch.
June, 2024
