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  • Outsourcing Profile IT Security Featured Image - IT Security Outsourcing Trends and Customer Experience 2023

    IT Security Outsourcing Trends and Customer Experience 2023

    IT security is a major focus for IT leaders that continues to grow in importance. The threat landscape is evolving with increased reliance on the cloud, greater diversity in the IT service portfolio, more employees working from home, and a more burdensome regulatory environment.

    November, 2023

  • RB Product Image for website Copilot 450x450 - Microsoft Revs Up Copilot in Dynamics 365: Will it Fly with Customers?

    Microsoft Revs Up Copilot in Dynamics 365: Will it Fly with Customers?

    To capitalize on the generative AI frenzy sweeping the business world, Microsoft has been rapidly launching versions of its Copilot solutions throughout its various products. The software giant has also announced many new use cases for Copilots in individual Dynamics 365 modules. But are customers ready and willing to let Gen AI play such an important role in their core ERP processes? And are they willing to pay for it? We examine the Copilot state of play.

    February, 2024

  • Practice adoption Stages Encryption - Encryption Best Practices 2024

    Encryption Best Practices 2024

    Encryption best practices protect sensitive or confidential information, both in storage and in transit. Data encryption software and algorithms translate data into another form or code so that only those with access to a secret key—a decryption key—can read it. Banking details, health records, financial information, or other sensitive personal information must be encrypted so it cannot be intercepted, accessed, or read.

    March, 2024

  • Personnel as a Percentage Construction 450x450 - IT Spending Trends in Construction and Trade Services 2024

    IT Spending Trends in Construction and Trade Services 2024

    The construction and trade services sector plays a critical role in the global economy. It serves nearly every other industry sector by developing physical infrastructure and providing various kinds of support services to maintain those physical assets and ensure their ongoing operation. This report analyzes the IT characteristics of this sector. Based on our latest benchmarking survey, it provides key metrics for this sector.

    May, 2024

  • ISS 2024 Product Image Chp 01 450x450 - IT Spending and Staffing Benchmarks 2024/2025: Chapter 1: Executive Summary

    IT Spending and Staffing Benchmarks 2024/2025: Chapter 1: Executive Summary

    The Computer Economics IT Spending and Staffing Benchmarks study (the "ISS"), published annually since 1990, is the definitive source for IT spending and staffing benchmarks and IT performance statistics across multiple industries and government sectors.

    September, 2024

  • ISS 2024 Product Image Chp 33 450x450 - IT Spending and Staffing Benchmarks 2024/2025: Chapter 33: Oil and Gas

    IT Spending and Staffing Benchmarks 2024/2025: Chapter 33: Oil and Gas

    Chapter 33 provides benchmarks for oil and gas producers and midstream distributors across all organization sizes. The 15 respondents in this sector include integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies. The companies in our sample range in size from a minimum of about $50 million to more than $100 billion in annual revenue.

    September, 2024

  • ISS 2024 Product Image Chp 22 450x450 - IT Spending and Staffing Benchmarks 2024/2025: Chapter 22: Life Sciences

    IT Spending and Staffing Benchmarks 2024/2025: Chapter 22: Life Sciences

    Chapter 22 provides benchmarks for life sciences companies. This category includes pharmaceutical makers, biotechnology product companies, and medical device manufacturers. The 31 respondents in this sample range in size from a minimum of about $50 million to over $50 billion in revenue.

    September, 2024

  • Trend in Application Developers as a Percentage 450x450 - Application Developer Staffing Ratios 2024

    Application Developer Staffing Ratios 2024

    In just five years, application developers as a percentage of IT staff have gone from making up nearly a quarter of the entire IT staff (23.1%) to only 14.2%. This significant drop is not necessarily a sign of mass layoffs of application developers. In fact, we have seen no evidence that there are fewer application developers working in IT departments. However, it does signal a change in the overall makeup of IT departments and the changing role of the application developer.

    September, 2024

  • ISS Chapter 1 Executive Summary 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 1: Executive Summary

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 1: Executive Summary

    The Computer Economics IT Spending and Staffing Benchmarks study (the "ISS"), published annually since 1990, is the definitive source for IT spending and staffing benchmarks and IT performance statistics across multiple industries and government sectors. Download a free copy of the 60+ pages Executive Summary (Chapter 1), which includes a detailed analysis of our major findings of this year's report. It also includes important, high-level IT spending and staffing ratios and trends, including metrics on IT spending as a percentage of revenue, IT spending per user, IT spending growth, IT capital budgets, IT spending priorities, and IT staff count changes.

    July, 2023

  • Practice Rate Trend Project Management Office 450x450 - Project Management Office Best Practices 2023

    Project Management Office Best Practices 2023

    To improve project success, companies often establish a formal project management office (PMO) as a center of excellence for project management disciplines. In some organizations, the PMO operates as an advisory group to project managers, who report directly to business units. In other organizations, project managers report directly to the PMO and are assigned to projects as needed. However, in recent years, the use of PMOs has grown significantly, especially for organizations that use them for all projects.

    December, 2023

  • SCM Adoption and Investment 450x450 - Supply Chain Management Adoption Trends and Customer Experience 2024

    Supply Chain Management Adoption Trends and Customer Experience 2024

    Supply chain management (SCM) has become a hot topic in recent years. From grocery shelves running out of toilet paper and cleaning supplies during the pandemic, to shortages of semiconductors leading to auto dealers running out of cars to sell, to cargo ships lined up at the ports of Los Angeles and Long Beach, the term “supply chain” was on everyone’s lips. But given the resolution of global supply chain issues over the past year, what does this mean for future adoption and investments of SCM systems?

    February, 2024

  • Landscape Product Image 39 450x450 - IT Staffing Ratios: Benchmarking Metrics and Analysis for 17 Key IT Job Functions

    IT Staffing Ratios: Benchmarking Metrics and Analysis for 17 Key IT Job Functions

    The analysis of IT staffing data has been a core competency of Computer Economics since we began publishing our annual IT Spending and Staffing Benchmarks study in 1990. Each year, we survey more than 200 IT organizations across 10 major industry sectors, based on our sampling model, to obtain data on IT staffing levels, server counts, network infrastructure, outsourcing, and spending, among other information pertinent to the assessment of IT staffing.

    September, 2024

  • IT Spending Trends in Healthcare 450x450 - IT Spending Trends in Healthcare Payors Sector 2024

    IT Spending Trends in Healthcare Payors Sector 2024

    In the ever-evolving healthcare landscape, payors play a crucial role in managing costs and ensuring quality care. As the industry faces growing demands and technological advancements, healthcare payors must balance the need to improve service quality while remaining competitive. How are they achieving this? This report explores the key IT spending trends driving these transformative investments and their impact on the healthcare payor sector. It also draws on our latest benchmarking survey to offer essential metrics, identify major challenges, and present best practices and recommendations for maximizing IT value. Additionally, it analyzes the impact of IT spending on service quality and cost efficiency.

    June, 2024

  • ISS 2024 Product Image Chp 02 450x450 - IT Spending and Staffing Benchmarks 2024/2025: Chapter 2: Composite Benchmarks

    IT Spending and Staffing Benchmarks 2024/2025: Chapter 2: Composite Benchmarks

    This year, Avasant Research is celebrating the 35th anniversary of the Computer Economics IT Spending and Staffing Benchmarks study. To mark this milestone, we have accumulated the largest sample of companies in our history (over 350 companies in our single-year sample compared to 215 last year), including a significant number of the world’s largest enterprises. For the first time, we not only have small, midsize, and large chapters but also a very large chapter for companies with over $500 million in IT spending.

    September, 2024

  • ISS 2024 Product Image Chp 34 450x450 - IT Spending and Staffing Benchmarks 2024/2025: Chapter 34: Utilities

    IT Spending and Staffing Benchmarks 2024/2025: Chapter 34: Utilities

    Chapter 34 provides benchmarks for utilities. The 38 respondents in this subsector range in size from $85 million to $100 billion in annual revenue. This category includes gas and electric utilities, power transmission distributors, water and power utilities, and telecommunications service providers.

    September, 2024