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Organizational Change Management Adoption and Best Practices 2019
New system projects often fail, not because of problems with the technology but because the new systems are not fully embraced by the workforce. Fortunately, there are formal methodologies that business and IT leaders can apply to establish and carry out an organizational change management program. In this report, we look at adoption trends and maturity of organizational change management by organization size and sector.
March, 2019
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How Are We Doing? Surveying Users and Reporting IT Performance Metrics
Two distinct but related IT management best practices-user-satisfaction surveys and IT performance metrics-are either growing slightly or remaining at a consistent level. But in both cases, many companies could use some help in practicing these two disciplines formally and consistently. This Research Byte provides a summary of our full report on user-satisfaction surveys and IT performance metrics adoption and best practices.
July, 2019
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Understanding IT Procurement Contracts
Nearly all IT projects require some sort of procurement, whether it is for hardware, software, or services. Therefore, IT project managers need to understand the major element of IT procurement contracts, as outlined in this post.
November, 2008
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Best Practices for Benchmarking IT Budget Ratios
Benchmarking is a popular way for IT organizations to justify their IT budgets and better focus their efforts toward continuous improvement. But without following certain principles, business leaders will likely question the validity of the outcome. This report, based on many years of benchmarking exercises at Computer Economics, outlines three complementary approaches to benchmarking.
February, 2013
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Revisiting the Impact of COVID-19 on IT Organizations in 2020
Our latest survey shows that that a K-shaped recovery of IT spending has begun. Nearly an equal number of companies have increased their IT budgets in response to the pandemic as those that decreased them, with slightly more actually increasing. This report outlines how the pandemic is affecting IT operational budgets, IT capital budgets, IT staff head counts, compensation, outsourcing, budgets for new projects, and the use of the public cloud. It also shows trends in working from home.
October, 2020
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IT Security Staffing Catching Up with Existential Threats
After years of remaining flat in the face of mounting security threats, IT security head count has finally risen as a percentage of the total IT staff. Until 2020, despite a growing array of threats and rising IT security budgets, IT organizations had not been increasing the size of their security teams and instead focused on technology to fight the problem. This Research Byte looks at the factors behind these trends.
November, 2020
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The Impact of COVID-19 on IT Budgets in 2020
The coronavirus pandemic of 2020 has led to a worldwide recession, with a significant impact on IT budgets. Because our current IT spending benchmarks adjust based on levels of business activity, they can still be applied in times of economic decline. Nevertheless, many IT leaders want to understand how IT spending is being influenced by current pandemic and economic conditions. Based on our special survey, this report outlines how the pandemic is affecting IT operational budgets, IT capital budgets, IT staff head counts, compensation, outsourcing, budgets for new projects, and the use of the public cloud.
July, 2020
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User-Satisfaction Surveys and IT Performance Metrics Adoption and Best Practices 2019
Periodic surveys of user satisfaction are one way to measure how well an IT organization is delivering services, resolving issues, and managing perceptions. If user satisfaction is falling, it may mean that the service desk is understaffed or change requests are not being accommodated. At the same time, collecting data on service levels can be useful for tracking and monitoring performance in a service organization. But taking the next step and publishing the performance metrics for the community can be even more useful. In this report, we look at the maturity of surveying user satisfaction and publishing IT performance metrics.
July, 2019
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IT Wages to Rise 2.3% at the Median in 2021, Salary Study Finds
With the coronavirus pandemic defining a year of turmoil and change, several factors are buffeting IT salaries. Even with business leaders asking more from IT personnel during this work-from-home (WFH) era, the slow-growth salary trend we have reported on in recent years is continuing.
December, 2020
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Nobody Loves Two-Factor Authentication
Two-factor authentication (2FA) is an IT security best practice that provides an extra layer of protection for system access, by asking a user for a second means of identification. It mitigates risk of unauthorized access and yet, despite these benefits, our annual survey of IT management best practices shows that too few companies apply two-factor authentication formally and consistently. This Research Byte explores some reasons for the lukewarm adoption of 2FA.
February, 2020
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IT Asset Management Adoption Grows, Despite Complicating Factors
For IT organizations, the dream of having all IT assets fully documented and tracked within a formal system remains elusive. While IT organizations have been able to bring certain assets under control, as soon as one area has stabilized, the technology changes. Employee-owned devices and technologies designed to simplify IT asset management such as SaaS keep moving the goal line. This Research Byte provides a summary of our full report on IT asset management adoption and best practices.
August, 2019
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Coronavirus Impact on IT Budgets Still Coming
Benchmarking IT spending and staffing is a complicated task in the best of economic conditions. Benchmarking in the middle of a global pandemic and recession is even more difficult, but also more important. As we prepare the launch of the 31st edition of our annual IT Spending and Staffing Benchmarks report, this is the challenge.
July, 2020
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QA Staffing and the Changing Nature of Software Development
IT quality assurance has always been a small but vital role in IT organizations. However, the role of quality assurance as a discrete job position is in a state of flux. The changing nature of software development is a big influence in QA staffing. This Research Byte examines the reasons for the trend and provides a summary of our full report on IT quality assurance staffing ratios.
October, 2020
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Data Management Staffing Ratios 2020
The data explosion is finally making an impact on data management staffing. Through the middle of the decade, data management staffing plateaued despite the fact that organizations of all sizes were making more use of data. However, data management head count recently has increased significantly. In this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. (21 pp., 10 fig.)
September, 2020
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