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CRM Adoption Takes a Great Leap Forward
Customer relationship management systems have become one of the most popular categories of enterprise applications, and the adoption of these systems has jumped to another level. Worldwide, the CRM adoption rate rose from 55% in 2018 to 67% in 2019. However, overall user-satisfaction rates remain low, compared to other technologies in our study. This Research Byte examines CRM adoption and investment trends based on our full report.
November, 2019
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CRM Adoption Trends and Customer Experience 2019
CRM systems have become one of the most widely adopted categories of enterprise applications, and investment continues to grow. This report provides an overview of key concepts and vendors in the CRM space. We also examine CRM adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations.
November, 2019
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E-Commerce Leaving Many Users – and Customers – Frustrated
For many companies, e-commerce systems are not a nice-to-have but essential to their survival in the digital world. But while ROI and TCO are positive for e-commerce systems, customer satisfaction for them still lags, showing that these systems can be complex and difficult to deploy. This Research Byte explores some of the reasons why.
January, 2020
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E-Commerce Adoption Trends and Customer Experience 2020
For many organizations, e-commerce systems are not a nice-to-have but an essential element of their business model. Nevertheless, while the overall ROI and TCO experience of e-commerce systems are positive, these systems can be complex and difficult to deploy. This report provides an overview of e-commerce adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations.
January, 2020
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IaaS Adoption Trends and Customer Experience 2020
IT organizations are growing their use of infrastructure as a service (IaaS) for a variety of purposes, including internal production systems, systems development and testing, and disaster recovery. We expect that growth to continue, though some companies are reticent to adopt IaaS. This report quantifies the current adoption and investment trends for IaaS, as well as the benefits driving adoption and the buyer concerns holding it back.
July, 2020
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Artificial Intelligence Adoption Trends and Customer Experience 2020
Artificial intelligence is not a single technology but several closely grouped technologies that allow for a machine to absorb and analyze data in order to make a recommendation or take an action. AI is not yet a mature technology, but interest in it is growing.
August, 2020
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What’s Behind the Five-Year Upward Trend in IT Outsourcing?
IT outsourcing continues its rise. This year, the average percentage of the total IT budget that organizations are spending on outsourcing is at a five-year high, according to the new IT Outsourcing Statistics 2020/2021 study from Computer Economics. This represents the fourth year out of five that the average has risen. This Research Byte summarizes the factors behind the jump in IT outsourcing this year.
August, 2020
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IT Outsourcing Statistics 2020-2021
This major study profiles outsourcing activity for 11 IT functions: application development, application management, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, system implementation/integration and web/e-commerce systems.
August, 2020
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Reality Check: AI Finding Less Traction than Hype Would Suggest
Despite the buzz, artificial intelligence (AI) appears to be not finding as much traction in businesses as we would expect. On the surface, it seems most companies do not yet understand the use cases that would lead them to invest heavily in AI. But the story is more complicated than it first appears. This Research Byte explains why.
August, 2020
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Webinar Replay–Pandemic Impact on IT Budgets in 2020
Since 1990, Computer Economics has conducted an annual survey of IT spending and staffing metrics. This year, however, there was a complication: The COVID-19 pandemic hit right in the middle of our survey period. As a result, we conducted extra research and issued the supplemental report Impact of the Coronavirus Pandemic on IT Budgets in 2020. In addition, Frank Scavo, Avasant partner and president of Computer Economics, and Dave Wagner, senior research director at Computer Economics, conducted a free webinar to present a summary of the results both surveys.
August, 2020
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IT Salary Report 2020
Our IT Salary Report 2020 provides total compensation for 77 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2020 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (37 pp., 8 figs., plus salary tables)
December, 2019
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IT Salaries Lagging Behind U.S. Economic Growth
With a strong economy and low unemployment and inflation, we would expect IT salaries in the U.S. to be strongly increasing. But the results of our 2020 survey shows they are growing only modestly. This Research Byte highlights some of the key reasons, based on the Computer Economics IT Salary Report 2020.
December, 2019
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IaaS Adoption Grows Mostly Among Existing Adopters
IT organizations continue to turn to infrastructure as a service (IaaS) as an alternative to on-premises data centers. The technology is now mature and available from a variety of public cloud and private cloud providers. However, as with many maturing technologies, growth is now coming from organizations expanding their use of IaaS, rather than from first-time adopters.
July, 2020
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