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  • ISSCh24 - IT Spending and Staffing Benchmarks 2021/2022: Chapter 24: Brick-and-Mortar Retail Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2021/2022: Chapter 24: Brick-and-Mortar Retail Subsector Benchmarks

    Chapter 24 provides benchmarks for brick-and-mortar retailers. This subsector includes department stores, clothing stores, convenience stores, pharmacies, hardware stores, nonprofit retailers, furniture retailers, agricultural retailers, and other retailers. The 20 respondents in this sample have annual revenue ranging from $80 million to $63 billion.

    July, 2021

  • ISSCh25 - IT Spending and Staffing Benchmarks 2021/2022: Chapter 25: Online Retail Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2021/2022: Chapter 25: Online Retail Subsector Benchmarks

    Chapter 25 provides benchmarks for online retailers. This subsector includes clothing retailers, home furnishing retailers, dietary supplements and health products retailers, sports equipment retailers, and other online retailers. The 18 respondents in this sample have annual revenue ranging from $80 million to $63 billion.

    July, 2021

  • ISSCh26 - IT Spending and Staffing Benchmarks 2021/2022: Chapter 26: Online Retail Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2021/2022: Chapter 26: Online Retail Subsector Benchmarks

    Chapter 26 provides benchmarks for utilities. The 16 respondents in this subsector range in size from $100 million to $26.8 billion in annual revenue. This category includes gas and electric utilities, power transmission distributors, water and power utilities, and telecommunications service providers.

    July, 2021

  • ISSCh27 - IT Spending and Staffing Benchmarks 2021/2022: Chapter 27: Hospital Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2021/2022: Chapter 27: Hospital Subsector Benchmarks

    Chapter 27 provides benchmarks for hospitals. The 36 respondents in this subsector range in size from $95 million to around $9 billion in annual revenue. This category includes community hospitals, university hospitals, nonprofit hospitals, health clinics, healthcare systems, and regional healthcare providers.

    July, 2021

  • ISSCh28 - IT Spending and Staffing Benchmarks 2021/2022: Chapter 28: City and County Government Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2021/2022: Chapter 28: City and County Government Subsector Benchmarks

    Chapter 28 provides benchmarks for city and county governments. This chapter is concerned with the IT workings of city or county governments and not individual agencies within larger governments (which can be found in Chapter 29). The 25 respondents in this subsector have annual operating budgets ranging from $50 million to $68 billion.

    July, 2021

  • ch292021 - IT Spending and Staffing Benchmarks 2021/2022: Chapter 29: Government Agencies Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2021/2022: Chapter 29: Government Agencies Subsector Benchmarks

    Chapter 29 provides benchmarks for federal, state, and regional government agencies. The category includes public health agencies, courts and law enforcement agencies, organizations that provide IT services to government agencies, social service agencies, state parks, lotteries, and other federal, state, and regional government units. The 24 respondents in the sample have operating budgets that range in size from $62 million to about $40 billion.

    July, 2021

  • ISSCh30 - IT Spending and Staffing Benchmarks 2021/2022: Chapter 30: Logistics Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2021/2022: Chapter 30: Logistics Subsector Benchmarks

    Chapter 30 provides benchmarks for logistics providers. The 17 respondents in this sample range in size from $52 million to about $52 billion. The sector is comprised of logistics companies that transport goods, including refined petroleum distributors, national moving or courier companies, freight transportation companies, supply chain logistics providers, and other logistics companies.

    July, 2021

  • ISSCh31 - IT Spending and Staffing Benchmarks 2021/2022: Chapter 31: Higher Education Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2021/2022: Chapter 31: Higher Education Subsector Benchmarks

    Chapter 31 provides benchmarks for higher-education institutions. The sector includes public and private colleges and universities, business and medical schools, and for-profit institutions. The 20 respondents in the sample have annual revenues ranging in size from about $50 million to about $1.7 billion.

    July, 2021

  • ISSCh01 - IT Spending and Staffing Benchmarks 2021/2022: Chapter 1: Executive Summary

    IT Spending and Staffing Benchmarks 2021/2022: Chapter 1: Executive Summary

    Chapter 1 of our 2021/2022 IT Spending and Staffing Benchmarks study provides a detailed analysis of the major findings from this year's study. It also describes the contents of the subsequent chapters, and gives detailed information about the demographics of the study participants and the survey methodology.

    July, 2021

  • Higher Education Digital Services 2021–2022 - Higher Education Digital Services 2021–2022 RadarView™

    Higher Education Digital Services 2021–2022 RadarView™

    The Higher Education Digital Services 2021–2022 RadarView report addresses the need for educational institutions to evaluate their strategic priorities for future growth. Additionally, it identifies essential global service providers that can help these educational institutions in their business transformation. It brings out detailed capability and experience analyses of leading vendors to assist higher educational institutions in identifying strategic partners for their digital transformation journeys. The 62-page report also highlights key industry trends, the industry’s outlook in the higher education space, and Avasant’s viewpoint on them.

    August, 2021

  • CRM Implementation Services 2021 Primary Image - CRM Implementation Services 2021 RadarView™

    CRM Implementation Services 2021 RadarView™

    The CRM Implementation Services 2021 RadarView™ report assists organizations in identifying strategic partners for CRM solution implementation and transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key CRM service providers across practice maturity, partnership ecosystem, and investments and innovations, thus helping enterprises in evaluating leading players in the CRM space. The 85-page report also highlights top market trends in the CRM services arena and Avasant’s viewpoint on them.

    June, 2021

  • NASSCOMJune2021 - Reimagining Indian Enterprises’ Tech Landscape in a Digital-First World: A New Order Out of Chaos

    Reimagining Indian Enterprises’ Tech Landscape in a Digital-First World: A New Order Out of Chaos

    In In the new normal, organizations worldwide are seeking technology to build a digital enterprise, redefine business models, and reimagine workplaces, processes, operations, and supply chains. Our report showcases how Indian enterprises are performing in comparison with global peers in areas such as prioritization and acceleration of digital initiatives, digitization of customer and employee interface, adoption of a hybrid work environment, and readiness for a collaborative human-machine digital workforce. The report also addresses how Indian enterprises are pivoting to new business and delivery models to innovate and generate new revenue streams.

    June, 2021